All Weeks High-Impact Business Writing Coursera Quiz Answers
High-Impact Business Writing Week 1 Quiz Answers
Quiz 1: Module 1 Knowledge Check
Q1. A strategy for engaging a diverse audience for your writing is to:
- Begin with a paragraph explaining your purpose and interest in the subject about which you are writing.
- Learn about your reader’s knowledge of the topic and write from their point of view.
- Get to your point quickly and be clear in the first few sentences what the document is about.
- Both B and C
Q2. When writing a persuasive document, which of the following is an effective way to establish your credibility?
- State your title and responsibilities in the first paragraph.
- Include facts, data, and evidence in the body of your document.
- Be certain to copy your supervisor on the document.
- Explain your background in a related area of expertise.
Q3. Choose the most concise version of this sentence for use in a business document:
- There are some tools that you can find on the internet that you can download onto your smartphone that will help you to keep track of the energy you are using in your home.
- Online tools can make the process of tracking your energy usage both accurate and easy.
- If you think that keeping track of how much energy you use would be good, then you can look for energy tracking applications on the internet that can track your usage easily and accurately.
- If you want to know how much energy you used in the past month, you could find an online tool that will help you to track your usage in an accurate and easy way.
Q4. Which of the following is stated in an active voice?
- We do not allow pets or therapy animals in our facility.
- People should leave their animals at home and not bring them into our facility.
- People should be aware that they should not bring their dog or cat to our facility.
- Dogs, cats or other animals should not accompany their owners into our facility.
Q5. What would be an appropriate revision to this sentence?
Our AI system is unable to decipher the PCQ code in your message.
- Edit the sentence so that it is in a passive voice.
- Edit the word “systems” to “programs.”
- Remove the word “code” after PCQ.
- Revise the acronyms to the full words or terms to which they refer.
Q6. Which of the following sentences is most effective in the use of high-impact words rather than simplistic words or modifiers?
- We had a great time walking around your building.
- The tour of your building was super interesting.
- We appreciate the opportunity to learn about your manufacturing process while touring your automated production facility in Dayton.
- We saw so many interesting things on the tour of your offices.
Q7. Read the following sentence. Choose the edited version which resolves padding, passive voice, and simplistic modifiers or terms.
During the fall of last year, we observed that the number of complaints being received about drivers was greater than before.
- Last fall, the number of complaints being received about drivers was greater than before.
- During the fall of last year, the number of complaints being received about drivers was greater than last year.
- Last fall, we received a larger number of complaints about drivers than in prior years.
- During the fall of last year, there were more complaints being received about drivers than before.
Q8. Which of the following is the preferred document type for informing all employees of a policy change?
Which edited sentence best resolves issues of clarity and brevity in the following sentence:
Q9. The Customer Service department is having difficulty lately in being able to achieve their response time goals as a result of the increase in the number of calls to complain by customers.
- The Customer Service department is having difficulty this month in achieving their response time goals as a result of the increase in the number of calls to complain by customers.
- The Customer Service department cannot achieve their response time goals due to the increase in complaint calls this month.
- The Customer Service department is finding it difficult to respond to the increase in the number of complaints within the response time goals.
- The Customer Service department is having difficulty responding to the increase in the number of complaints within the response time goals.
Q10. Which of the following phrases is most appropriate for use in a business communication to ask for a time to meet?
- Pop me an email when you can meet.
- When can I stop by with the contract?
- Please respond to this email with your availability next week to discuss the new construction contract.
- Ring me when you’re free.
High-Impact Business Writing Week 2 Quiz Answers
Quiz 1: Module 2 Knowledge Check
Q1. Choose the correct forms of THEIR/THERE/THEY’RE for the following sentence:
______________ going to call to tell us they have arrived once they get _____________.
- Their, their
- They’re, there
- Their, there
- They’re, their
Q2. Choose the sentence with correct grammar.
- Please respond to this email with your mailing address and telephone number.
- Please respond to this email with you’re mailing address and remember to tell us you’re telephone number.
- Please tell us you’re mailing address and telephone number.
- Please respond to this email with you’re mailing address and telephone number.
Q3. Choose the sentence with the correct homophones.
- She excepted the award but took acception to the manner in which the board selected the awardees.
- She accepted the award but took exception to the manner in which the bored selected the awardees.
- She excepted the award but took exception to the manner in which the board selected the awardees.
- She accepted the award but took exception to the manner in which the board selected the awardees.
Q4. Choose the version of the following sentence that is clear and contains no illogical or misplaced modifiers.
- Looking out the window while listening to music, Mary wondered if the rain would ever stop.
- Watching the rain and listening to music, Mary wondered if it would ever stop.
- While watching the rain and listening to music, Mary wondered when it would stop.
- It was raining and Mary was listening to music, she wondered if it would ever stop.
Q5. Which sentence reflects appropriate noun-pronoun agreement?
- The membership of the association don’t support a change in leadership this year.
- The association membership doesn’t support a change in leadership.
- The members of the association, doesn’t support a change in leadership this year.
- The members of the association, they didn’t support a change in leadership this year.
Q6. Choose the correct form of the sentence.
- Leadership anticipates that staff members will comply with the new directive.
- Leadership anticipate that staff members will comply with the new directive.
- Leadership anticipates that staff members are complying with the new directive.
- Leadership anticipate that staff members comply with the new directive.
Q7. Which of the following sentences is stated in the interrogative form?
- When will the shipment of replacement parts for the broken copy machine arrive?
- We must get the copy machine repaired today!
- The copy machine is broken again!
- The copy machine is broken.
Q8. Which of the following is true about a topic sentence in a paragraph?
- A topic sentence should always be the concluding sentence and summarize the content of the paragraph.
- A topic sentence should provide the reader with an understanding of the subject or focus of the paragraph.
- A topic sentence is used each time you wish to change the subject within a paragraph.
- A topic sentence should be provided in each paragraph and refer back to the main topic of the document.
Q9. Which sentence is written using parallel structure?
- In order to comply with state regulations, we need to train users, application for a license, procuring appropriate protective gear, and calibrate the device.
- In order to comply with state regulations, we need to trained users, apply for a license, procured appropriate protective gear, and calibrate the device.
- In order to comply with state regulations, we need to train users, apply for a license, procure appropriate protective gear, and calibrate the device.
- In order to comply with state regulations, we need to train users, apply for a license, procured appropriate protective gear, and calibrated the device.
Q10. In order to set up a contrast in your writing, you should:
- Use a transitional phrase such as: also, nevertheless, or farther back.
- Use past tense followed by present tense.
- Use a colon between the two contrasting items.
- Use a transitional phrase such as: conversely, instead, or on the other hand.
High-Impact Business Writing Week 3 Quiz Answers
Quiz 1: Module 3 Knowledge Check
Q1. Which of the following email subject lines is most likely to engage your intended audience?
- Parking policy updates
- Re: Your email
- Rules and Regulations
- Task assignments for Planning Meeting – Tuesday 6/13 3:00 PM
Q2. When is it appropriate to “reply all?”
- When it is necessary for every person on the recipient list to read your response to the original email.
- When you are voting on a policy change proposed by a member of a committee on which you are a member.
- In response to request for availability for a meeting
- Whenever the distribution list includes your direct supervisor
Q3. Which would be an appropriate closing statement for a request or response (positive) letter?
- We’re sorry you ordered the wrong product, we are mailing you a catalog so that you can identify the correct item for your needs.
- Please respond to this email or call our client services (xxx-xxx-xxxx) with your order number and the address to which a replacement should be shipped.
- We would be happy to replace your broken item.
- Errors such as this are rare, we hope you will continue to do business with us.
Q4. An instructional positive message should open with an explanation of why instructions are being provided followed by a bulleted or numbered list of actions or steps. Which of the following is the best wording for a line item in such a list?
- The big blue knob should be turned to the first mark on the right.
- Turn the blue knob with an “X” on it clockwise to the first mark.
- Turn the knob with the “X” on it to the lowest setting.
- Find the biggest blue knob and turn it one click.
Q5. You need to send an email to a customer whose order has been delayed a third time. This customer has been patient, but tends to take a very direct approach when communicating her frustration. What approach should you take in your written response?
- Begin your email with a buffer statement that indicates your confidence in the next delivery date. Use the passive voice and do not comment on the reasons for the delay.
- Begin with a clear statement of the bad news, then explain in detail what went wrong with the order. Conclude the letter with an apology.
- Begin with a brief, concise explanation of the bad news. Be clear and as positive as possible with your message and close with the suggestion of an alternative that is currently available.
- Begin with a heartfelt apology for the delay. Provide a detailed explanation of the cause of the delay using a passive voice and provide a new expected delivery date.
Q6. While it is generally preferable to write business communications in an active voice, there is a type of business communication in which a passive voice is preferred. What is the best characterization of a time when passive voice would be preferred?
- When you are writing a message of goodwill.
- When you are trying to present yourself as highly professional and respectful of the position of the reader.
- When you are writing to request payment for an overdue invoice.
- When you are writing a message that would be considered negative news by the reader.
Q7. Which of the following is the appropriate flow for a message encouraging a customer to change their current contracted service to a new, more expensive option.
- Get the attention of the reader Describe the drawbacks of their current service Address potential resistance Close with a command to call customer service.
- Get the attention of the reader with a positive, concise statement Build the interest in your new service offerings Address potential reasons for resistance Close with a motivation to act on your message.
- Get the attention of the reader Build the interest in your topic Explain all of the options Close with a motivation to act on your message.
- Begin with a description of the new service Describe the drawbacks of their current service Explain the drawbacks of competitive products Close with a command to call customer service.
Q8. What type of closing is preferred for a goodwill message?
- A message of encouragement or a forward-looking statement.
- Provide information about an upcoming event that might interest the reader.
- A call to action regarding the topic of the message.
- Advice regarding next steps or future activities.
Q9. Choose the appropriate opening statement for a letter telling a customer that a replacement for a faulty product will be sent immediately.
- State that there have been very few complaints about this product.
- State that a replacement is being sent in the first sentence of the letter.
- Apologize for the problem and explain why it happened.
- State that this letter describes the action which will resolve the issue.
Q10. Which of the following is a false recommendation regarding business emails?
- Avoid the use of acronyms, jargon and colloquial language.
- Write in a passive voice if you are writing an email of complaint.
- Write in full sentences and use appropriate punctuation.
- Use an active voice and be concise and polite.
High-Impact Business Writing Week 4 Quiz Answers
Quiz 1: Module 4 Knowledge Check
Q1. Which form of document review are you doing when you are inspecting a document for word choice and punctuation?
Q2. Which of the following is the best characterization of revising?
- Reviewing the word choice in a document to determine if the most impactful words are being used.
- Reviewing the sentences in each paragraph to ensure that parallel structure has been used where appropriate.
- Reviewing the content of a document to determine if the conclusions are supported by the evidence presented.
- Reviewing the document for grammatical errors.
Q3. Which of the following activities are part of proofreading?
- A systematic review of spelling, punctuation, grammar, and typographical errors in your document.
- A systematic review of word choice and concise language.
- A systematic review of technical terms and phrases for accuracy.
- A review to identify and remove acronyms and “bizspeak.”
Q4. Which of the following is not recommended for documents to be presented in virtual meetings?
- Use graphs and visuals to engage the reader and illustrate your points.
- Keep bullet points brief; full sentences are not necessary.
- Use an active voice and straightforward language.
- Substitute acronyms and abbreviations wherever possible to keep the text brief.
Q5. Which of the following is a good use of the chat in a virtual meeting?
- Asking the attendees if they agree with the presenter.
- Sending a private message to an attendee about an upcoming meeting.
- Posting a link that others in the meeting need or have requested.
- Posting a correction to a statement the speaker has made.
Q6. Which of the following is true for slides you are presenting online?
- Put all the charts and graphs near the beginning of the presentation.
- Present all the information associated with a topic on a single slide.
- Always put all charts on the last slide
- Put the bulk of your content in the middle of the presentation.
Q7. For a document (not a presentation) which is intended to be read online, you will want to do which of the following?
- None of these answers are correct
- Use a consistent font and single spacing except under headings.
- Place all the graphs and charts at the end with links to them in the body of the document.
- Break up the text with headings, subheadings, and graphics.
Q8. Which of the following is true regarding report writing?
- Use the second to last paragraph to describe recommendations for further study.
- Include a paragraph describing new ideas that resulted from the research or study upon which the report is based.
- State your conclusions in the first paragraph of the report.
- State only conclusions and recommendations that are substantiated by the facts presented.
Q9. When preparing a report, you should keep the audience in mind. Which of the following best characterizes the audience for most business reports?
- Potential buyers of the product about which the report is written.
- The leadership team of your organization.
- Executives seeking an update, readers who need the information or will respond to its conclusions, future readers who use it as a reference.
- Readers who need the information contained in the report to do their work.
Q10. Which document review process typically involves discussion between the reviewer and the author?