# Effective Problem-Solving and Decision-Making Coursera Quiz Answers

## All Weeks Effective Problem-Solving and Decision-Making Coursera Quiz Answers

### Effective Problem-Solving and Decision-Making Week 1 Quiz Answers

#### Quiz 1: Module 1 Quiz

Q1. What is a decision?

• A choice that you make about something after thinking about it: the result of deciding
• The thought process of selecting a logical choice from the available options
• Making a choice without thinking about it
• The thought process of making a choice with little options

Q2. Which of the following is NOT one of the three key elements in the process?

• Consider different consequences
• Make a thoughtful choice from few available options

Q3. An example of a bad choice made by a hiring staff would be which of the following?

• The candidate has great teamwork
• The candidate has skills applicable to the job
• The candidate has a good sense of humor
• The candidate has a strong resume and work experience

Q4. If there is a problem with an unknown cause, what is the most appropriate problem-solving activity?

• Finding the cause
• Deciding on one best solution
• Generating ideas that could fix the problem
• Determining the priority order

Q5. If there is a problem with a jumbled list, what is the most appropriate problem-solving activity?

• Deciding on one best solution
• Determining the priority order
• Generating ideas that could fix the problem
• Deciding which solution has the highest probability of success

Q6. If there is a problem with a known or irrelevant cause, what is the most appropriate problem-solving activity?

• Deciding on one best solution
• Deciding which solution has the highest probability of success
• Determining the priority order
• Generating ideas that could fix the problem

Q7. Which of the following is NOT one of the four algorithmic methods?

• Root cause analysis
• Decision tree
• Precedence chart
• Group discussion

Q8. In creative problem solving, there is no “right” answer, but USEFUL answers.

• True
• False

Q9. For a decision tree, there are only two options and two outcomes.

• True
• False

### Effective Problem-Solving and Decision-Making Week 2 Quiz Answers

#### Quiz 1: Module 2 Quiz

Q1. What does a Pareto Chart show us?

• Information in a descending hierarchical order
• Issues that cause most of our problems
• The most important things
• All of the options are correct

Q2. Characteristics of a Pareto Chart include

• Useful for problem solving
• Data is put into different categories
• Ordered, starting with most problematic
• All of the options are correct

Q3. When determining the problem categories,

• Tabulate the data
• Do not plot the chart
• Understand, but don’t act on the results
• All of these options are correct

Q4. A Cause and Effect Diagram (CE Diagram) is also known as a

• Fishbone Diagram
• Ishikawa Diagram
• Plato Diagram
• Fishbone Diagram and Ishikawa Diagram

Q5. The common categories of the effect diagram include

• People
• Materials
• Money
• People and Materials

Q6. What is the purpose of a histogram?

• To show us information as it actually exists
• To allow us to make decisions based on evaluation of available information
• To help us examine what is going on
• All of the options are correct

Q7. The histogram shape that compares how you did based on how others performed is:

• Typical bell curve
• Skewed right
• Skewed left
• Central tendency

Q8. Which of the following is NOT a measure of central tendency?

• Mean
• Range
• Median
• Mode

Q9. A value of histograms is

• Dispersion
• Range
• Size
• Units

### Effective Problem-Solving and Decision-Making Week 3 Quiz Answers

#### Quiz 1: Module 3 Quiz

Q1. Under which circumstance should a “majority rules” style of decision making be used?

• Under no circumstance because having group members unhappy with the result of the vote might derail the project in the long run.
• When all group members trust that the voting process will lead to a correct decision.
• Only if there is a group member who is an expert on the subject of the decision and who gains the trust of all the members.
• When the group is large (i.e. has more than about 15 members), which ensures a balanced vote.
• If the group reaches a consensus and can proceed to a vote by letting the majority “rule.”

Q2. Why might a group allow an expert to make a decision for them?

• When the subject of the decision is highly specialized and the group members do not have sufficient knowledge to evaluate the pros and cons.
• When an expert’s decision needs to be made quickly and is binding on all group members.
• When some group members feel disenfranchised from the majority of the members, who favor a particular point of view.
• When all group members are equally knowledgeable about the subject of the decision and need a tie-breaking vote.

Q3. A situation in which a group’s leader seeks advice from the other group members before making a final decision is an example of:

• An “authority with input” style of decision making
• “Consensus-based” decision making
• “Expert-centered” decision making
• Democratic, “majority-based” decision making
• “Minority-based” decision making with universal buy-in

Q4. Achieving consensus is often the decision making style of choice because:

• It ensures that everyone agrees with the decision in the end.
• It can be done quickly while still gaining universal agreement from group members.
• The process is usually clearly defined if the moderator is well-trained.
• It fairly addresses everyone’s point of view by involving them in the discussion.
• It is the most democratic of all the decision making styles.

Q5. People in a group sometimes disagree on certain issues because…

• They have not taken the time to listen to or understand each other.
• They have different values or beliefs.
• The subject of the decision evokes emotional feelings that may cloud understanding.
• Some members have past recollections of similar decisions and assume that the same outcomes will occur with the current decision.
• All of these
• None of these

### Effective Problem-Solving and Decision-Making Week 4 Quiz Answers

#### Quiz 1: Module 4 Quiz

Q1. What is a Run Chart?

• A chart that shows how things operate over time in a group setting.
• A quality control chart used in determining whether the long-run average of a process is changing.
• A type of tool used to analyze data.
• All of the above.

Q2. A Run Chart shows data in a static view.

• True
• False

Q3. The mean (average) of the data points is graphically part of a Run Chart.

• True
• False

Q4. What is a Control Chart?

• The exact same thing as a Run Chart.
• Basically, a Run Chart with additional things such as the mean (average), an upper control limit, and a lower control limit.
• A quality control tool.
• Both B and C.

Q5. The upper control limit and the lower control limit are calculated mathematically.

• True
• False

Q6. In a Control Chart, data points are expected to remain within the upper and lower control limit.

• True
• False

Q7. An “out of control” data point is normal and expected.

• True
• False

Q8. How many types of variation are there in a control chart?

• 2
• 3
• 4
• None

Q9. Prepare for the change, manage the change, and reinforce the change are all steps in a certain type of change management process.

• True
• False

Q10. Which of the following describe a minor change?

• Can be implemented as the result of a decision or a change order.
• Any change that only affects a small part of what is planned or is being done.
• All of the above.
• None of the above.
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