All Weeks Fundamentals of Management Coursera Quiz Answers
Fundamentals of Management Week 1 Quiz Answers
Quiz 1: Review
Q1. Managers motivate and influence people, who want to follow them voluntarily, to set and achieve goals.
- True
- False
Q2. The top person (CEO, president, etc.) is always a leader.
- True
- False
Q3. Leaders push and managers pull people to set and achieve goals.
- True
- False
Q4. The “boss” is the primary reason why people left their job according to the Gallup organization survey.
- True
- False
Q5. Customers are those who buy our products or services, or use the output of our efforts.
- True
- False
Q6. Organizational planning starts with, and needs to be aligned with:
- The strategic plan
- The culture of the organization
- The organization’s vision
- The organization’s mission
Q7. Organizational behavior and change are driven by:
- Competition
- Customer satisfaction
- Financial pressure
- Product and process and permits
- All of the above
Q8. Lean:
- Focuses on how products and processes flow through the organization
- Is a holistic continual improvement approach
- Eliminates waste
- Creates better value for the organization
- All of the above
Q9. The change process starts with:
- New actions
- A new feeling
- A failure in the current situation
- New thoughts
Q10. People resist change when:
- The reasons for the change are unclear
- People are committed to the old way of doing things
- It involves a loss of status or security
- Key people in the organization say one thing (to change) but continue to do things the old way
- All of the above
Q11. The four cornerstones of Lean described in the lecture are:
- Strategy, Culture, Vision, Tools & Technology
- Philosophy, Culture, Commitment, Tools & Technology
- Mission, Vision, Commitment, Tools & Technology
- Accountability, Habits, Commitment, Tools & Technology
Q12. The “change barrier” refers to:
- Employees wanting to know what the change is before committing
- Leaders who put up obstacles to organizational change
- Leaders who fail to address employees’ fears
- Employees refusing to change due to innate stubbornness
Q13. What are the three common reactions to change that people have, according to the lecture?
- Distractor, Fence-Sitter, Supporter
- Cheerleader, Distractor, Fence-Sitter
- Opposer, Supporter, Fence-Sitter
- Saboteur, Supporter, Fence-Sitter
Q14. The Three-Step Change model developed by Kurt Lewin consists of which of the following: (select all that apply)
- Freezing refers to people’s refusal to change no matter what
- “Unfreezing” prepares people for impending change
- Change should be introduced as a three-step process.
- Refreezing allows the new change to become the regular way of doing things
- After unfreezing, change is introduced
- Distractors and Fence-Sitters represent the toughest challenges when it comes to change
Q15. You are a business consultant advising your client, a national chain of day spas. In order to be more competitive, they are considering moving from an appointment-only model to a walk-in model. This change represents a significant shift in how they do business. Because they are concerned that their spa managers may resist and not implement this change, you decide to share with them which of the following?
- The Nine Wastes
- The Kurt Lewin Three Step Model
- The Hierarchy of Planning
- The Importance of Organizational Drivers
Q16. You are a business consultant who’s been hired to help a national chain of muffler repair shops implement new business processes. You meet with a manager of one of the repair shops and you find him to be largely neutral and indifferent about the changes ahead. Based on the lecture, what type is this manager resembling?
- He’s a Fence-Sitter and unwilling to commit at this time
- He’s a Supporter; you can count on him to come around
- He’s a classic Distractor and likely to be hard to persuade
Q17. The Fear Gap refers to:
- The gap in productivity due to people’s fears about change
- The gap between people’s fears and actual reality
- The notion that people are afraid to change
- Managers being afraid to implement change because it’s difficult
Fundamentals of Management Week 2 Quiz Answers
Quiz 1: Review
Q1. People skills are the most essential skills for a new manager or supervisor to be successful.
- True
- False
Q2. In the New Model, the organization moves from an “I” culture to a “We” culture.
- True
- False
Q3. The five management functions are: planning, organizing, staffing, leading, and controlling.
- True
- False
Q4. Autocratic managers flourish in the new model organization.
- True
- False
Q5. Governments around the world have adopted the new model management operating philosophy.
- True
- False
Fundamentals of Management Week 3 Quiz Answers
Quiz 1: Review
Q1. The final step in the planning process is to analyze and evaluate the environment.
- True
- False
Q2. Planning aligns actions with organizational goals.
- True
- False
Q3. The mission and vision is developed by executive management and the board of directors.
- True
- False
Q4. Strategic planning is done by the first level of management.
- True
- False
Q5. The last step in planning evaluates whether or not customers were satisfied.
- True
- False
Fundamentals of Management Week 4 Quiz Answers
Quiz 1: Review
Q1. The first step in establishing a control process is to establish goals or standards.
- True
- False
Q2. Customers smelling coffee in a coffee shop is an example of a qualitative measure.
- True
- False
Q3. Situational leadership is based on the premise that a leader’s actions should match the variables of the situation.
- True
- False
Q4. All control processes should be measured both
quantitatively and qualitatively.
- True
- False
Q5. Feedforward controls measure performance after the fact.
- True
- False
