Six Sigma Principles Coursera Quiz Answers – Networking Funda

All Weeks Six Sigma Principles Coursera Quiz Answers

Week 1: Six Sigma Foundations and Principles Practice

Q1. One of Dr. Deming’s 14 points states “Cease dependence upon inspection as a way to achieve quality” What is the meaning of this statement?

• Operators should be required to inspect their products to eliminate the need for inspection
• The product should be designed well enough so that quality is evident and there is no need to inspect quality.
• Inspection operations are not as robust as we need and typically miss 10-20% of defects
• The cost of an inspector is overhead and adds
  too much cost to the problem

Q2. At the end of a Lean Six Sigma project, who should be the primary beneficiary of the project results?

• Sponsors
• Customer
• Employees
• Top Management

Q3. Which of the following is not one of Harry’s original Six Sigma methodology phases?

• Control
• Measure
• Improve
• Define

Q4. The prime objective associated with lean is:

• Eliminating Waste
• Producing more efficiently
• Improving quality
• Reducing Takt time

Q5. Why has Six Sigma been embraced and sustained by so many organizations?

I. End results are enhanced

II. +/- 1.5 sigma shift between short-term and long-term variation

III. Use of a disciplined approach

IV. Sound statistical principles are involved

• II, III, and IV only
• I, II and IV only
• I, III, and IV only
• I, II, and III only

Q6. Six Sigma project benefits include:

• Improved process capability
• Increased setup time
• No change in profit
• Increased rework

Q7. Which of the following would be considered a strategic quality goal?

• Commitment to the customer
• Reducing the scrap rate in the painting department by 2%
• Training 10 green belts in statistical techniques this year
• Improved performance inspection checks on the product testing area

Q8. Using the DMAIC approach to Six Sigma improvement, at what step would the root cause of be determined and validated?

• Analyze
• Define
• Control
• Measure

Q9. Increasing performance in a six sigma corporation from 4 Sigma to 5 Sigma would reduce defects per million by a factor of _.

• 4
• 287
• 1
• 27

Q10. Defect levels, as reported by Motorola in their six sigma program, are higher than one might expect from the use of a standard normal table or traditional capability calculations. Why is this true?

• Motorola found their processes followed the
  exponential distribution
• Motorola found that Six Sigma efforts increased
  process variation
• Motorola allowed for a 1.5 sigma shift in the mean
• Motorola allowed for failure on one tail only

Quiz 2: Six Sigma Foundations and Principles Quiz

Q1. What can be said about the culture of services

I. Processes are invisible

II. Processes are well-defined

III. More scientific

IV. Not well defined or documented

• I, II, and
  III only
• I, II, and IV only
• II, III, and IV only
• All of the above

Q2. In summation, Six Sigma is considered:

• A business improvement approach
• A purging of mistakes and defects
• An intense focus on business outputs
• A focus on critical customer items

Q3. Six Sigma Projects emphasize all the following EXCEPT:

• Areas that are of high importance to the organization
• The cost savings
• Quantifying the Results
• Support from the highest levels of Management

Q4. Who created the initial problem-solving framework that would later become DMAIC?

• Michel Harry and Bill Smith
• Forrest Breyfogle and Michel Harry
• George Michael and Bill Smith
• Robert Gavin and Michel Harry

Q5. Using the Six Sigma methodology, a company with a short-term sigma level of 3.5 sigma would see a 1.5 sigma shift to 2 sigma long term. What would be the long-term failure rate?

• 308770
• 36510
• 233
• Somewhere between 6210 and 66810

Quiz 3: Six Sigma Roles and Responsibilities Practice

Q1. Which of the following places should be
considered when selecting improvement team members?

I. Where the sources of causes of the problem may be found

II. Among those with special knowledge, information of skills.

III. In areas that can be helpful in developing remedies

IV. Among those who reach consensus easily

• I, II,
  and IV only
• I, and III only
• II, III, and IV only
• I, II, and III only

Q2. A key characteristic of an individual team
member is:

• They are able to work schedules to accommodate
  team activities
• They are fully aware of all the elements of the
  problem
• They have extensive knowledge of the organization
• They believe in the value of the
  team process

Q3. What is the typical length of training for a
black belt?

• Six nonconsecutive months
• Six Months
• Six Weeks
• Six days

Q4. Which of the following are black belt roles?

I. Facilitating meetings

II. Scheduling the next meeting

III. Acting as a representative to report to management

IV. Distributing meeting minutes

• I and II only
• I, II, and III only
• I, II, and IV only
• II and IV only

Q5. Identify the incorrect statement about black
belts from below:

• The black belt is not always the boss
• The black belt should have training in
  improvement techniques
• The level of engagement between the
  black belt and the master black belt stays the same throughout the duration of
  the project
• Each team member, not the black belt, Is
  responsible for completing assignments between meetings.

Q6. What is the best reason for upper management to
not provide black belt assistance to an improvement team?

• Black belt resources may be tight
• It requires the team to ask for help
• It may not be required
• It forces the team to develop their own skills

Q7. The individual with the most technical training
and knowledge in six sigma principles resides with which role?

• Green Belts
• Black Belts
• Sponsors
• Master Black Belts

Q8. Which of the following would be considered an
advantage of training managers in six sigma over line workers?

I. Managers have more time for training

II. Managers must lead the deployment of six sigma

III. Managers must have a command of the terminology and methodology to gain support and advance the objectives of the project

IV. Managers validate the impact of the training

• II, III, and IV only
• I, II and III only
• I, III, and IV only
• II and III only

Q9. Which group is most likely to receive the
equivalent of fundamental six sigma basics training?

• Senior management
• Green belt candidates
• Master Black Belt candidates
• Black belt candidates

Q10. Which six sigma role is tasked with defining the
objectives for a project improvement team?

• Sponsor
• Individual Contributor
• Master Black belt
• Black Belt

Quiz 4: Six Sigma Roles and Responsibilities Quiz

Q1. Before joining a team, an individual contributor
should

• Be familiar with group dynamics
• Be trained in problem solving techniques
• Completed a team motivation seminar
• Possess knowledge of the team’s
  intended purpose and ensure an alignment exists with interests and skill set

Q2. Some experts challenge the value of training and
using employees in yellow belt roles. What would be the best explanation for
this perspective:

• It is too costly
• Yellow Belts tend to have less
  training and are less involved in six sigma and can only effectively support
  the logistical aspects of the project team.
• It creates a conflict of interest between the
  yellow belt and green belt
• It creates excessive communication issues

Q3. If a black belt uncovers a conflict and wishes
to take an assertive stance, which position should he adopt above all else?

• Collaborating
• Accommodating
• Compromising
• Avoiding

Q4. The function of the coach in a six sigma
organization is most likely to be filled by:

• Green belt
• Master Black Belt
• Champion
• Process Owner

Q5. Process owners can also be referred to as:

• Sponsors or Master Black Belts
• Master Black Belt
• Black Belts or Champions
• Champions or sponsors

Week 2

Quiz 1: Quality Tools and Six Sigma Metrics Quiz

Q1. A scatter diagram with points creating a nearly
straight line from the upper left to the lower right would indicate:

• A curvilinear relationship
• No correlation
• A negative correlation
• A positive correlation

Q2. The 80/20 rule is associated with which quality
tool

• Checksheet
• Pareto Chart
• Cause and Effect Diagram
• Process Map

Q3. Which of the following tools is a structured
form of brainstorming?

• Histogram
• Pareto Chart
• Checksheet
• Cause and Effect Diagram

Q4. In measuring Cost of Poor Quality, as the cost
of Appraisal goes up, what would you expect to go down?

• The cost of External Failures
• None of these costs would go down
• The cost of Prevention
• The cost of Internal Failures

Q5. When calculating Defects Per Million
Opportunities, it is necessary to determine the number of ways a defect or
error could occur.

• True
• False

Q6. If you have a process with three steps, and each
step produces 99% good quality, what is the rolled throughput yield?

• 97%
• 99%
• 98%
• 99.5%

Q7. Cycle Time is defined as:

• The time from the beginning to the end of a
  process including wait time and other delays.
• The time for your supplier to deliver material
  or components.
• How fast the process is running.
• Only the time that the product is actually being
  processed.

Week 3

Quiz 1: Team Basics Practice

Q1. The ideal number of team members is:

• 3-5
• 7-10
• 10-15
• 5-7

Q2. Challenges related to team building, technology, physical distance, language, and cultural differences are common in:

• Virtual Teams
• Natural Work Teams
• Cross Functional Teams
• Self-Managed Teams

Q3. A group of team members who plan and direct
themselves toward a common goal is called a:

• Continuous Improvement Team
• Self-Managed Team
• Cross-Functional Team
• Virtual Team

Q4. Negative behavior such as excessive arguing is
likely in which stage of team development?

• Performing
• Norming
• Adjourning
• Forming
• Storming

Q5. A time for reflection and celebrations occurs in
which stage of team development?

• Performing
• Storming
• Norming
• Forming
• Adjourning

Q6. Members get oriented towards team goals, and
team leadership is directive in which stage of team development?

• Norming
• Performing
• Storming
• Forming
• Adjourning

Q7. Team members begin to be more constructive and
to work out differences, while the leader becomes less directive, in which
stage of team development?

• Performing
• Storming
• Forming
• Adjourning
• Norming

Q8. The team members realize interdependence, and
leadership tends to delegate in which stage of team development?

• Performing
• Storming
• Adjourning
• Norming
• Forming

Q9. Team Leaders should exhibit the same consistent
style of leadership throughout team development.

• True
• False

Q10. Persistent negative team dynamics usually
results from:

• Differences in personality types
• Personalities of team members
• Organizational Culture
• Team Leadership Behaviors

Quiz 2: Team Basics Graded Quiz

Q1. In Brainstorming, ideas should be evaluated as
they are created.

• True
• False

Q2. When generating ideas in a Brainstorming
session, it is most important to generate a large number of ideas, and not
worry about the quality of those ideas.

• True
• False

Q3. Which technique is done silently?

• Multivoting
• Nominal Group Technique
• Affinity Diagram
• Prioritization Matrix

Q4. It is usually possible to greatly reduce a
brainstorm list, by grouping similar ideas together.

• True
• False

Q5. Specific meeting items should be identified in
advance, and time allotted for each one.

• True
• False

Q6. By using a carefully prepared agenda, meeting
minutes can be created almost instantly.

• True
• False

Week 4

Quiz 1: Lean Foundations and Principles Practice Quiz

Q1. What is the fundamental purpose of Lean?

• To increase production to improve profitability
• To cut costs and increase value to shareholders
• To reduce waste in the value stream an provide
  maximum value to customers
• To make sure we have plenty of inventory for any
  eventuality

Q2. The most difficult step in 5S is

• Sort
• Set in Order
• Shine
• Standardize
• Sustain

Q3. What Value Stream Mapping Symbol represents step in the process?’

Q4. What Value Stream Mapping Symbol represents transportation?

Q5. What Value Stream Mapping Symbol represents a supplier or customer?

Q6. What Value Stream Mapping Symbol represents information flow?

Q7. The Value Stream primarily focuses on activities within your facility.

• True
• False

Q8. JIT is:

• An inventory strategy
• A change over strategy
• A visual signal
• A communication strategy

Q9. Kan Ban is:

• An inventory strategy
• A communication strategy
• A visual signal
• A change over strategy

Q10. The wastes (Muda) most closely associated with
excessive Work in Process (WIP) are:

• Motion and Waiting
• Overproduction and Inventory
• Defects and Creativity
• Transportation and Over Processing

Quiz 2: Lean Foundations and Principles Graded Quiz

Q1. An activity that does not change the form or
function of a product or service is:

• Unnecessary
• Value Added
• Non-Value Added
• Required

Q2. If an activity is non-value added, it must be
eliminated.

• True
• False

Q3. A three prong electrical plug is an example of:

• Poka Yoke
• Muda
• Standard Work
• Kan Ban

Q4. Value is defined by customers based on their perceptions.

• True
• False

Q5. Two Types of Poka Yoke devices are:

• Operator and customer
• Proactive and Reactive
• Service and manufacturing
• Prevention and Detection

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