Get MS-102 Manage your Microsoft 365 tenant Microsoft Quiz Answers
Table of Contents
This learning path provides instruction on how to manage your Microsoft 365 tenant, including administrative roles, tenant health and services, Microsoft 365 Apps for enterprise, and workplace analytics using Microsoft Viva Insights.
This learning path helps prepare you for Exam MS-102: Microsoft 365 Administrator.
Prerequisites:
- Students should have completed a role-based administrator training collection such as Messaging, Teamwork, Security and Compliance, or Collaboration.
- Students should have a proficient understanding of DNS and basic functional experience with Microsoft 365 services.
- Students must have a proficient understanding of general IT practices.
Quiz 1: Explore the Microsoft 365 permission model
Q1. What permission model is the administrator roles in Microsoft 365 based upon?
- Microsoft 365 Rules-based Assessment Control
- Azure Role-Based Access Control
- Windows Role-based permissions model
Quiz 2: Explore the Microsoft 365 admin roles
Q1. Which Microsoft 365 administrator role creates and manages Microsoft 365 groups?
- SharePoint Administrator
- Compliance Administrator
- Teams Administrator
Quiz 3: Elevate privileges using Microsoft Entra Privileged Identity Management
Q1. Which of the following items describes the eligible admin process?
- The Global Admin must assign an eligible user standing admin access to become an active admin
- An eligible user must sign up to become an active admin for a specific date
- A user with an inactive role must complete an activation process to activate the role for a predetermined amount of time
Quiz 4: Knowledge check
Q1. Which of the following administrator roles in Microsoft 365 can assign other admin roles?
- Enterprise Administrator
- User Management Administrator
- Privileged Role Administrator
Q2. Tailspin Toys is a small organization that doesn’t have specialized IT administration roles. As such, it outsourced IT administrative functionality to a Microsoft partner. The partner then sent an email message to Tailspin Toys. In the email, the partner requested permission to act as an administrator on Tailspin’s behalf. What should Tailspin do next?
- Assign the Full Administration role to the delegated administrator
- Assign the Limited Administration role to the delegated administrator
- Accept the delegated administration offer in Microsoft 365
Q3. Microsoft recommends that when you assign someone the Exchange Administrator role, you should assign them a second role that works in conjunction with the Exchange Administrator role. This second role enables the user to see important information in the Microsoft 365 admin center, including the health of the Exchange Online service, and change and release notifications. What second role does Microsoft recommend assigning to a user who was assigned the Exchange Administrator role?
- Service Administrator
- Security Administrator
- Compliance Administrator
Module 2: Manage tenant health and services in Microsoft 365
This module examines how to monitor your organization’s transition to Microsoft 365 using Microsoft 365 tools. It also examines how to develop an incident response plan and request assistance from Microsoft.
Learning objectives:
By the end of this module, you should be able to:
- Monitor your organization’s Microsoft 365 service health in the Microsoft 365 admin center.
- Develop an incident response plan to deal with incidents that may occur with your Microsoft 365 service.
- Request assistance from Microsoft to address technical, pre-sales, billing, and subscription support issues.
Prerequisites:
None
This module is part of these learning paths:
- MS-102 Manage your Microsoft 365 tenant
- Prepare for Microsoft 365 Copilot: Part 2 – Administrative roles and Tenant health
Quiz 1: Monitor the health of your Microsoft 365 services
Q1. As the Microsoft 365 Administrator for Lucerne Publishing, you’ve been monitoring Lucerne’s service health. You know that some service behaviors may take longer than normal to complete. What status shows the steps to resolve a service incident have been completed?
- Restoring service
- Extended recovery
- Additional information
Quiz 2: Request assistance from Microsoft
Q1. As the Microsoft 365 Administrator for Lucerne Publishing, Inc., you’ve run into an issue that your IT team can’t fix. You want to submit a service request to Microsoft seeking its assistance. What is your responsibility as Lucerne’s Microsoft 365 Administrator when submitting a service request?
- Address client connectivity, client software, and mobility installation issues
- Troubleshoot and provide technical guidance for customer issues and escalations
- Aid with licensing, invoicing, subscription inquiries, and purchasing and trial inquiries
Quiz 3: Knowledge check
Q1. Which of the following descriptions applies to a Severity B service issue?
- The issue affects multiple users or services
- The situation’s business impact is moderate and the organization can handle it during business hours
- The issue is important but doesn’t have a significant current service or productivity impact for the customer
Q2. Fabrikam recently experienced a degradation in service with SharePoint Online. As Fabrikam’s Microsoft 365 Administrator, you’ve been monitoring the situation and want to complete an incident response plan. Which of the following steps should you complete to develop an incident response plan?
- Review for timeline checks once relevancy and degradation have been established
- Gather and validate information related to specific service requests
- Troubleshoot and provide technical guidance for customer issues and escalations
Q3. When an organization monitors its service health, what status indicates a service isn’t functioning, and its users can’t access the service?
- Investigating
- Service interruption
- Service degradation
Module 3: Deploy Microsoft 365 Apps for enterprise
This module examines how to implement the Microsoft 365 Apps for enterprise productivity suite in both user-driven and centralized deployments.
Learning objectives:
By the end of this module, you should be able to:
- Describe the Microsoft 365 Apps for enterprise functionality.
- Configure the Readiness Toolkit.
- Plan a deployment strategy for Microsoft 365 Apps for enterprise.
- Complete a user-driven installation of Microsoft 365 Apps for enterprise.
- Deploy Microsoft 365 Apps for enterprise with Microsoft Endpoint Configuration Manager.
- Identify the mechanisms for managing centralized deployments of Microsoft 365 Apps for enterprise.
- Deploy Microsoft 365 Apps for enterprise with the Office Deployment Toolkit.
- Describe how to manage Microsoft 365 Apps for enterprise updates.
- Determine which update channel and application method applies for your organization.
Prerequisites:
None
This module is part of these learning paths:
Quiz 1: Explore Microsoft 365 Apps for enterprise functionality
Q1. As the Microsoft 365 Administrator for Fabrikam, you’re planning the deployment of Microsoft 365 Apps for enterprise throughout the organization. What must Fabrikam’s users do to maintain the full functionality of Microsoft 365 Apps for enterprise on their devices?
- Maintain a permanent connection to the Internet
- Access at least one Microsoft 365 Apps for enterprise product every 45 days
- Connect to the Internet at least every 30 days
Quiz 2: Explore your app compatibility by using the Readiness Toolkit
Q1. As the Microsoft 365 Administrator for Northwind Traders, you’re planning the deployment of Microsoft 365 Apps for enterprise throughout the organization. You want to begin by installing the Readiness Toolkit to identify any compatibility issues with your Microsoft Visual Basic for Applications (VBA) macros and add-ins that you currently use with Office. Which of the following statements about the Readiness Toolkit is True?
- When creating an advanced Readiness report, make sure the computer on which you’re running the Readiness Toolkit has access to the Internet
- You can use the Readiness Toolkit to repair or fix the code in your VBA macros
- You must uninstall an older version of the Readiness Toolkit that you previously installed before installing the most current version
Quiz 3: Deploy Microsoft 365 Apps for enterprise from the cloud
Q1. As the Microsoft 365 Administrator for Fabrikam, you’re planning the deployment of Microsoft 365 Apps for enterprise throughout the organization. You want to perform a centralized deployment of Microsoft 365 Apps for enterprise to support two requirements. First, you want to install the 64-bit English and German version of Office without Access and Publisher. Second, you want the EULA automatically accepted. Which of the following steps should you do as part of the deployment process to create this customized installation of Microsoft 365 Apps for enterprise?
- Customize the configuration.xml file using the Office Deployment Tool
- Customize the configuration.xml file using the Office Customization Tool
- Run the Office Deployment Tool and respond to the user prompts to define your customized settings
Quiz 4: Manage updates to Microsoft 365 Apps for enterprise
Q1. In which update model can administrators check for updated builds from an internal source?
- Automatic from cloud
- Automatic from network
- Rerun setup.exe by using Electronic Software Delivery (ESD)
Quiz 5: Knowledge check
Q1. You’re the Microsoft 365 Administrator for Contoso, which has purchased a Microsoft 365 Apps for enterprise subscription. You’re planning for each user to have a single Microsoft 365 Apps for enterprise license. You’re also allowing each user to install Microsoft 365 Apps for enterprise on their personal computers. How many devices can each user deploy it on?
- 2
- 5
- 8
Q2. As the Microsoft 365 Administrator for Fabrikam, you plan to deploy Microsoft 365 Apps for enterprise throughout the organization. The company’s guidelines allow each user to deploy it on their own devices. Which of the following issues is a typical obstacle that prevents users from successfully deploying Microsoft 365 Apps for enterprise?
- The user is running Windows Vista
- Time constraints
- Bandwidth limitations
Q3. You’re the Microsoft 365 Administrator for Tailspin Toys, which has replaced its legacy Office apps with the Microsoft 365 Apps for enterprise productivity suite. Tailspin has developed a large number of macros and add-ins to customize its Office apps to improve user productivity. As such, it’s important that Tailspin’s IT department thoroughly test all new Office releases for compatibility before redeploying them throughout the company. In addition, Tailspin has selected devices that require extensive testing before rolling out new Office features to ensure they comply with regulatory and governmental requirements. Given Tailspin’s extensive testing requirements, which of the following update channels should it use?
- Current Channel
- Monthly Enterprise Channel
- Semi-Annual Enterprise Channel
Q4. As theMicrosoft 365 Administrator for Lucerne Publishing, you want to use xml to customize Lucerne’s Microsoft 365 Apps for enterprise deployment experience. You want to choose which applications to exclude and which language versions to include. Which of the following tools should you use?
- Office Deployment Tool
- Office Customization Tool
- Group Policy
Module 4: Analyze your Microsoft 365 workplace data using Microsoft Viva Insights
This module examines the workplace analytical features of Microsoft Viva Insights, including how it works, and how it generates insights and improves collaboration within an organization.
Learning objectives:
After completing this module, you should be able to:
- Identify how Microsoft Viva Insights can help improve collaboration behaviors in your organization.
- Describe how the Personal insights app analyzes how you work.
- Describe how the Team insights app provides visibility into team work habits that might lead to stress and burnout.
- Describe how the Organization insights app enables managers to see how their work culture affects employee wellbeing.
- Describe how the Advanced insights app addresses critical questions about resiliency and work culture.
Prerequisites:
None
This module is part of these learning paths:
Quiz 1: Examine the analytical features of Microsoft Viva Insights
Q1. Which Microsoft Viva Insights feature enables leaders to see where a change in process could improve business outcomes and take steps to protect employee wellbeing?
- Organization insights
- Advanced insights
- Team insights
Quiz 2: Explore Team insights
Q1. You’re an HR analyst for Contoso with no direct reports. Your company’s Viva Administrator assigned you the People Manager role. The Viva Administrator uploaded organizational data in the Advanced insights app. You now want to analyze employee work habits that may lead to burnout and stress. However, you discover that you can’t access Team insights. Why can’t you access the Team insights app in Viva Insights?
- You must be assigned the Program Manager role
- You have no direct reports
- You can only analyze data that’s available from Microsoft Entra ID
Quiz 3: Knowledge check
Q1. Contoso wants to conduct workplace analysis using Microsoft Viva Insights. It’s especially interested in seeing how the work culture developed by its managers and business leaders affects aspects of employee wellbeing and productivity. Which Viva Insights app provides this type of analysis?
- Organization insights
- Team insights
- Personal insights
Q2. Microsoft Viva Insights provides Personal insights based on what data?
- Email, meetings, chats, and calls
- Microsoft 365 services (Exchange Online, Teams, SharePoint)
- Exchange Online mailbox data
Q3. As a manager in the Manufacturing department at Tailspin Toys, you want to view your team’s trends in the Team insights app in Microsoft Viva Insights. Which role must the company’s Viva Insights Administrator assign to you so that you can view your Team insights?
- People Manager
- Insights Business Leader
- Program Manager
Q4. You’re an Insights Analyst for Adatum. You want to use an Advanced insights report template to determine how fast new hires are integrating into Adatum’s network. You also want to determine whether new hires are getting the manager support they need. Which report template should you use to gather this information?
- Business resilience
- Hybrid workforce experience
- Manager effectiveness
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