Get MS-900 Microsoft 365 Fundamentals: Describe Microsoft 365 pricing, licensing, and support Microsoft Quiz Answers
Table of Contents
Learn about how people and organizations can get the most out of their Microsoft 365 investments through pricing models, continuous support, and licensing options that are designed to meet their needs.
Prerequisites:
- Familiarity with cloud computing concepts such as cloud models and cloud service types, like Software-as-a-Service (SaaS). If you’re unfamiliar with basic cloud computing concepts, we recommend you take the first learning path from Microsoft Azure Fundamentals: Describe cloud concepts.
Quiz 1: Knowledge check
Q1. With the Cloud Solution Provider (CSP) model, who provides your subscription?
- It’s provided by a CSP partner
- It’s provided directly from Microsoft
- It’s provided by a retail store
Q2. Which of the portals below allows modifying the payment method and frequency of a Microsoft 365 subscription?
- Microsoft 365 subscription center
- Microsoft 365 security center
- Microsoft 365 admin center
Q3. Which of the following Microsoft 365 subscription plans is designed for companies with under 300 employees?
- Microsoft 365 Enterprise
- Microsoft 365 Business
- Microsoft 365 Education
Module 2: Describe support offerings for Microsoft 365 services
Learn about how people and organizations can get the most out of their technology investments through the various support offerings for Microsoft 365 and how they can help improve Microsoft products for their organization.
Learning objectives:
By the end of this module, you’ll be able to:
- Describe the support offerings available for Microsoft 365 and how to create a support request
- Describe service level agreement (SLAs) concepts
- Identify how to track service health through the Microsoft 365 admin center
- Describe how organizations can provide feedback on Microsoft 365 products and services
Prerequisites:
- Familiarity with cloud computing concepts such as cloud models and cloud service types, like Software-as-a-Service (SaaS).
This module is part of these learning paths:
Quiz 1: Knowledge check
Q1. What is FastTrack support?
- A service that provides comprehensive support across your entire organization through 24/7 as-needed technical support, an assigned Customer Success Account Manager, advisory support, cloud assistance, technical training and more.
- Support where you can collaborate with others, ask questions and solve problems through a community web portal.
- A service provided by Microsoft that helps customers onboard Microsoft Cloud solutions and drive user adoption.
Q2. What is a Service Level Agreement?
- A service credit that is credited to you following Microsoft’s claim approval.
- A commitment to the level of service between a service provider and a customer.
- A claim you submit to Microsoft when you experience an incident.
Q3. Which of the portals below can you go to view the current health status of your Microsoft 365 services and tenant?
- Microsoft 365 security center
- Microsoft Purview compliance portal
- Microsoft 365 admin center
Q4. Where is the best place to share ideas about how to improve a feature for Microsoft 365 products and services?
- Make a comment on Microsoft’s social media posts
- Create a support ticket through the Microsoft 365 admin center
- Create a post in the community feedback web portal
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