Six Sigma Tools for Define and Measure Coursera Quiz Answers

All Weeks Six Sigma Tools for Define and Measure Coursera Quiz Answers

This course is for you if you are looking to learn more about Six Sigma or refresh your knowledge of the basic components of Six Sigma and Lean. Six Sigma skills are widely sought by employers both nationally and internationally. These skills have been proven to help improve business processes and performance.

This course will cover the Define phase and introduce you to the Measure phase of the DMAIC (Define, Measure, Analyze, Improve, and Control) process. You will learn about Six Sigma project development and implementation, you will become familiar with project management tools, you will be introduced to statistics and understand its significance to Six Sigma, and finally you will learn about data collection and its importance to an organization.

Every module will include readings, videos, and a quiz to help make sure you understand the material and concepts that are studied. You will also have the opportunity to participate in peer review exercises to give you the opportunity to apply the material to your daily life.

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Six Sigma Tools for Define and Measure Week 1 Quiz Answers

Quiz 1: Project Identification Graded Quiz

Q1. What ways can you get the Voice of the Customer?

  • Surveys
  • Focus Groups
  • Face-to-face interviews
  • All of these

Q2. An example of a Strength and Weakness is all except:

  • Capital
  • Organizational history
  • Financial resources
  • Workforce

Q3. An advantage of benchmarking is all except:

  • Drives continuous improvement
  • Engine for the generation of new ideas and techniques
  • Increases workforce knowledge
  • Showcases the features of the company’s product over others

Q4. Which is not a component of Stakeholder Analysis?

  • Promotes communication in an effort to attain buy-in
  • Helps us identify and abate resistance to change
  • They comprise of upstream and downstream management
  • To create barriers and obstacles

Q5. The SWOT analysis is a means toward:

  • Assessing positives and negatives in the organization
  • Making profit
  • Exiting a project that is failing
  • Managing a business crisis

Q6. Our journey for developing CTS’s begins with the _______.

  • Affinity Diagrams
  • VOC
  • Management
  • Product

Q7. In a QFD, the CTS’s are the ____________.

  • What’s
  • When’s
  • How’s
  • Who’s

Q8. The project team will consist of all except:

  • Master Black Belts
  • Black Belts
  • Customers
  • Executive Supporters

Q9. Customers can exist only externally.

  • True
  • False

Q10. When creating SIPOCS, we may discover __________________ we never knew we had.

  • Suppliers and customers
  • Waste
  • Defects
  • Profit

Quiz 2: Project Identification practice Quiz

Q1. Which is not a good way to get the Voice of the Customer?

  • Determine how satisfied the customers are
  • Get the customer to talk
  • Completely ignore your customers
  • Don’t interject your own instinct or opinions

Q2. Which is certainly true about Critical to Satisfactions (CTS’s)?

  • CTS’s is like putting an aquarium in a lobby, nice to look at but does not benefit the customer
  • CTS’s do not allow you to focus on any quality improvement
  • CTS’s are typically an inefficient exercise that serves no useful purpose
  • CTS’s are the basic elements used in driving process measure, improvement and control

Q3. What is the intention of Benchmarking?

  • To identify and compare best practices
  • To create busy work
  • Benchmarking has no place in quality improvement
  • To sound very professional

Q4. SWOT stands for Strengths, Weaknesses, Opposition, and Threats

  • True
  • False

Q5. In Stakeholder Analysis, it is the ______________ of the process that determines who the customer is.

  • Boundary
  • Grouping
  • Elimination
  • Beginning

Q6. Which is not true regarding a robust quality program?

  • Quality is measured by satisfying and exceeding customer needs and expectations
  • Quality is a state of mind only
  • Quality is defined by the customer
  • Quality is achieved through the prevention of problems, and not creating them

Q7. The purpose of Business Process Management is to understand, control, and improve business processes to create a value for all stakeholders.

  • True
  • False

Q8. What does SIPOC not do?

  • Identify project boundaries
  • Identifies customers and suppliers of a process
  • Identifies your neighbor’s dog
  • Identifies inputs and outputs

Q9. In the SIPOC, the P stands for:

  • Practically anything
  • Productivity
  • Process
  • Planning

Q10. Processes exists to:

  • Accomplish work and tasks
  • Create busy work
  • Help management understand the business
  • Job security

Q11. There is only one type of critical to satisfaction measure

  • True
  • False

Six Sigma Tools for Define and Measure Week 2 Quiz Answers

Quiz 1: Project Management Basics Practice

Q1. In a Prioritization Matrix Chart, which machine would be likely chosen?

  • Machine A with a score of 2.70
  • Machine D with a score of 1.90
  • Machine B with a score of 3.30
  • Machine C with a score of 3.70

Q2. What is the best characteristic of an Activity Network Diagram?

  • Looks like a tree diagram
  • Consists of a sequence of activities with start and end dates
  • Consists of no dates
  • Looks like an organization chart

Q3. Which of the following is not considered a benefit or goal of a project?

  • Improve company reputation or image
  • Save time and/or money
  • Ignore quality concerns
  • Improve customer satisfaction

Q4. When is a good time to mention at a meeting any new obstacles that could delay the project?

  • Six Sigma Phase Review – Forecasting
  • Six Sigma Initial Phase Review
  • Six Sigma Phase Review – Status Reporting
  • Six Sigma Phase Review – Lessons Learned

Q5. Why would anyone use a Relationship Chart?

  • When you want to explore cause-and-effect
  • None of these
  • To compare mutually exclusive machines
  • To find your long lost cousin

Q6. Which of the following is not true? Brainstorming sessions are conducted to:

  • Not invite anyone. You can do it yourself
  • To identify any or all conceivable ways the problem became a problem
  • To identify areas that should be investigated
  • There are no stupid ideas or suggestions

Q7. What is the importance of having measurable milestones in your project?

  • What are milestones?
  • Collect data but ignore it
  • To show the progress of your project
  • Milestones serve no purpose in a project

Q8. The Project Charter consists of the following:

  • Problem Statement, Purpose, Benefactors, Scope and Redefinition
  • Problem Statement, Purpose, Benefits, Scope and Results
  • Problem Statement, Stakeholders, Benefits, Scope and Results
  • Problem Statutes, Stakeholders, Benefactors, Matrix Charts and Results

Q9. Which of the following is not a good reason to create a Tree Diagram:

  • To develop elements for a new product
  • To create new ideas in problem solving
  • I like trees
  • To show relationships of a production process

Q10. Which of the following are characteristics of Information Processing?

  • Gather facts, interview workers, and involve stakeholders
  • Negotiate the facts for your project
  • Attend project review meetings
  • There are no characteristics of information processing

Quiz 2: Project Management Basics Graded Quiz

Q1. What is the term that describes the Purpose (or sometimes referred to as the Business Case) of a project?

  • The purpose or business case of the project is to identify the goal or end result.
  • The purpose or business case of the project is to create boundaries only.
  • The purpose or business case of the project is to get committed resources.
  • The purpose or business case of the project is to solve all problems.

Q2. What may happen if you don’t negotiate resources and secure commitments from team members?

  • Project could be delayed slightly
  • None of the above
  • Project could proceed as normal
  • Project would likely fail

Q3. An Activity Network Diagram will allow you to:

  • Omit dates.
  • Rank according to importance.
  • Sequence activities with start and end dates.
  • Precedence is not considered.

Q4. What is usually the first  your stakeholders will likely ask?

  • Do we really have time to correct this problem?
  • They will have no s.
  • Why do we want to resolve this problem?
  • How long will this project take?

Q5. What is the purpose of using sticky notes and broad markers when brainstorming?

  • Sticky notes for portability and broad marker for visibility
  • Sticky notes for no apparent reason
  • Broad marker directly onto the whiteboard is best.

Q6. A Priority Matrix Chart (Type L) is good for what?

  • Ability to weigh or quantify attributes to items based on importance.
  • Ability to include a precedence diagram.
  • Ability to discover cause-and-effect.
  • Ability to look like a tree diagram.

Q7. Tree Diagrams are useful for what?

  • To indicate relationships among the elements
  • Illustrating the affinities as branches of other affinities
  • Explore possible problem areas
  • To capture new ideas

Q8. The Six Sigma Phase Review is useful for what purpose?

  • To brainstorm and start a new project, forget the old project.
  • To inform only internal project team members
  • To communicate the status of completion of the project and introduce any obstacles that could jeopardize the project’s success.
  • The six sigma phase review serves no particular purpose

Q9. What is a good reason to use a Relationship Chart?

  • When you want to explore the cause-and-effect between elements
  • When you want to compare mutually exclusive alternatives.
  • When you need to sequence activities with start and end dates.
  • When there are no definable actions to take.

Q10. What event would status reporting, forecasting, and lessons learned be a part of?

  • When developing a project plan
  • A brainstorming session
  • When defining a project charter
  • A six sigma phase review

Six Sigma Tools for Define and Measure Week 3 Quiz Answers

Quiz 1: Basic Statistics Practice Quiz

Q1. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Calculate the mean.

  • 8.75
  • 3.56
  • 5.28
  • 4.96

Q2. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Indicate the median.

  • 4.5
  • 2.5
  • 7.7
  • 6.3

Q3. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Indicate the mode.

  • 4.5
  • 6.3
  • 7.7
  • 2.5

Q4. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Indicate the range.

  • 5.4
  • 5.2
  • 3.8
  • 6

Q5. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Calculate the sample standard deviation.

  • 2.65
  • 2.18
  • 1.13
  • 3.97

Q6. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Calculate the sample variance.

  • 4.75
  • 15.76
  • 1.28
  • 7.02

Q7. What can we do to distinguish separate datasets if they have the same mean, median, and mode?

  • Use measures of variability
  • Indicate the mode again
  • Calculate the mean again
  • No more knowledge can be gained

Q8. Which is not the range?

  • Subtract the Min from the Max value
  • The highest value minus the lowest value
  • The variation from the mean
  • The difference between the maximum and the minimum observances of data

Q9. Can the mean be also called the average?

  • No
  • Yes

Q10. A .473 batting average is better than a .305.

  • True
  • False

Quiz 2: Basic Statistics Graded Quiz

Q1. Which answer describes what a mean is?

  • The sample variance
  • The center of the dataset
  • The sum of the observations divided by the number of observations
  • The mode of a dataset

Q2. What is the method for measuring the reliability of conclusions about a population based on information obtained from a sample of the population?

  • The mode
  • Descriptive statistics
  • Inferential statistics
  • A sample standard deviation

Q3. What is the range?

  • The variation from the mean
  • The square of the variance
  • The difference between the maximum and the minimum observances of data.
  • The square root of the median

Q4. Which is true about sample standard deviation?

  • Has no value at all
  • It is the square root of the variation
  • Same as sample variance
  • It is the square of the variation

Q5. Which explanation below best answers the , what is statistics?

  • A set of numbers that are used to calculate averages
  • Data that is calculated and placed into a table that can be used for a specific purpose.
  • The gathering of facts or data that can present significant information about a given subject
  • Facts or data that is compiled to show the growth trends for a company

Q6. For this dataset:

110, 125, 245, 165, 201, 147

Calculate the mean.

  • 143.4
  • 216.1
  • 93.3
  • 165.5

Q7. For this dataset:

110, 125, 245, 165, 201, 147

Indicate the Range.

  • 37
  • 91
  • 120
  • 135

Q8. For this dataset:

110, 125, 245, 165, 201, 147

Indicate the Median.

  • 99
  • 156
  • 113
  • 179

Q9. For this dataset:

110, 125, 245, 165, 201, 147

Indicate the Standard Deviation.

  • 50.29
  • 40.29
  • 30.29
  • 60.29

Q10. For this dataset:

110, 125, 245, 165, 201, 147

Indicate the Variance.

  • 2240.08
  • 2634.08
  • 2528.08
  • 2898.08

Six Sigma Tools for Define and Measure Week 4 Quiz Answers

Quiz 1: Data Collection Practice Quiz

Q1. Descriptive Statistics is a method for drawing a conclusion about a population based on its sample.

  • True
  • False

Q2. Which is not a sampling type?

  • Cluster Sample
  • Simple Random Sample
  • Systematic Sample
  • Difficult Random Sample

Q3. Which statement is not a characteristic of a Measurement System?

  • Does the data reflect what is happening?
  • Measurement systems are not considered in quality analysis
  • Is the measurement system stable over time?
  • Can the measurement system be improved in the future?

Q4. What is a Variable?

  • A characteristic that varies from one point of the assessment to the other
  • A qualitative value that has no meaning in a quality assessment
  • A characteristic that remains static during the assessment
  • A value that cannot vary over time

Q5. Which of the following is not a characteristics of Operational Measurements?

  • Have an official status
  • Go out and count all the red cars you see in the next hour
  • Measurable using numbers
  • Aligned and integrated with higher levels

Q6. Which is not a step in the Data Collection Plan?

  • Identify the right mechanism for the data collection
  • Do not execute any plans
  • Develop a sampling plan
  • Define the critical to satisfaction metrics

Q7. What is the purpose of measuring something?

  • To gain feedback and early warnings
  • To quantify performance
  • To motivate people and prioritize opportunities
  • All of these

Q8. What is one thing we do not wish to learn from the customer?

  • Their needs
  • What is not valuable to them
  • Their likes
  • Their demographic data

Q9. An advantage of using the telephone as a survey tool is that it is convenient.

  • True
  • False

Q10. When developing a data collection technique, which step would not be possibly repeated multiple times.

  • Item Analysis
  • Pilot
  • Construction
  • None of the above

Quiz 2: Data Collection Graded Quiz

Q1. What is a Continuous Variable?

  • A qualitative variable that can assume an infinite number of possible values
  • A qualitative variable that has a finite number of possible values
  • A quantitative variable that has a finite number of possible values
  • A quantitative variable that can assume an infinite number of possible values

Q2. What is the relationship between a Population and a Sample?

  • A population is a subset of a sample
  • A sample is a subset of the population

Q3. An Observational Study is:

  • When a researcher imposes conditions to the sample of participants
  • When a researcher uses a control group
  • When a researcher observes characteristics and takes measurements
  • When a researcher imposes treatments to the sample of participants

Q4. Which is not a collection mechanism?

  • Wild guess
  • Focus groups
  • Customer surveys
  • Test marketing

Q5. Which is not a technique for insuring accuracy and integrity?

  • Collecting the multiple points of data entry
  • Writing characters so that they are not confused with other similar looking characters
  • Document and train
  • Emotional Bias

Q6. Determination of the sample size is based on the __________ we seek to maintain.

  • probability
  • success rate
  • level of confidence
  • risk

Q7. Random sampling is the desired type of sampling but ____________.

  • typically the hardest to attain in real world applications
  • it is very costly
  • it is sometimes misleading
  • it cannot be applied to real world situations

Q8. The objective of surveys is:

  • Ascertaining the meaning of productivity
  • Uncovering a competitive edge
  • Determining the activities of your customers
  • Defining which quality performance measures we will use

Q9. The selection of a focus group should be between _______ people with ________ characteristics.

  • 7 and 10, diverse
  • 10 or more, diverse
  • 7 and 10, common
  • 10 or more, common

Q10. Focus group results can be obtained ______ and at low cost and tend to have high face _________.

  • Quickly, validity
  • Quickly, reliability
  • Slowly, validity
  • Slowly, reliability
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