Six Sigma Tools for Define and Measure Coursera Quiz Answers

All Weeks Six Sigma Tools for Define and Measure Coursera Quiz Answers

Six Sigma Tools for Define and Measure Week 1 Quiz Answers

Quiz 1: Project Identification Graded Quiz

Q1. What ways can you get the Voice of the Customer?

• Surveys
• Focus Groups
• Face-to-face interviews
• All of these

Q2. An example of a Strength and Weakness is all except:

• Capital
• Organizational history
• Financial resources
• Workforce

Q3. An advantage of benchmarking is all except:

• Drives continuous improvement
• Engine for the generation of new ideas and techniques
• Increases workforce knowledge
• Showcases the features of the company’s product over others

Q4. Which is not a component of Stakeholder Analysis?

• Promotes communication in an effort to attain buy-in
• Helps us identify and abate resistance to change
• They comprise of upstream and downstream management
• To create barriers and obstacles

Q5. The SWOT analysis is a means toward:

• Assessing positives and negatives in the organization
• Making profit
• Exiting a project that is failing
• Managing a business crisis

Q6. Our journey for developing CTS’s begins with the _______.

• Affinity Diagrams
• VOC
• Management
• Product

Q7. In a QFD, the CTS’s are the ____________.

• What’s
• When’s
• How’s
• Who’s

Q8. The project team will consist of all except:

• Master Black Belts
• Black Belts
• Customers
• Executive Supporters

Q9. Customers can exist only externally.

• True
• False

Q10. When creating SIPOCS, we may discover __________________ we never knew we had.

• Suppliers and customers
• Waste
• Defects
• Profit

Quiz 2: Project Identification practice Quiz

Q1. Which is not a good way to get the Voice of the Customer?

• Determine how satisfied the customers are
• Get the customer to talk
• Completely ignore your customers
• Don’t interject your own instinct or opinions

Q2. Which is certainly true about Critical to Satisfactions (CTS’s)?

• CTS’s is like putting an aquarium in a lobby, nice to look at but does not benefit the customer
• CTS’s do not allow you to focus on any quality improvement
• CTS’s are typically an inefficient exercise that serves no useful purpose
• CTS’s are the basic elements used in driving process measure, improvement and control

Q3. What is the intention of Benchmarking?

• To identify and compare best practices
• To create busy work
• Benchmarking has no place in quality improvement
• To sound very professional

Q4. SWOT stands for Strengths, Weaknesses, Opposition, and Threats

• True
• False

Q5. In Stakeholder Analysis, it is the ______________ of the process that determines who the customer is.

• Boundary
• Grouping
• Elimination
• Beginning

Q6. Which is not true regarding a robust quality program?

• Quality is measured by satisfying and exceeding customer needs and expectations
• Quality is a state of mind only
• Quality is defined by the customer
• Quality is achieved through the prevention of problems, and not creating them

Q7. The purpose of Business Process Management is to understand, control, and improve business processes to create a value for all stakeholders.

• True
• False

Q8. What does SIPOC not do?

• Identify project boundaries
• Identifies customers and suppliers of a process
• Identifies your neighbor’s dog
• Identifies inputs and outputs

Q9. In the SIPOC, the P stands for:

• Practically anything
• Productivity
• Process
• Planning

Q10. Processes exists to:

• Accomplish work and tasks
• Create busy work
• Help management understand the business
• Job security

Q11. There is only one type of critical to satisfaction measure

• True
• False

Six Sigma Tools for Define and Measure Week 2 Quiz Answers

Quiz 1: Project Management Basics Practice

Q1. In a Prioritization Matrix Chart, which machine would be likely chosen?

• Machine A with a score of 2.70
• Machine D with a score of 1.90
• Machine B with a score of 3.30
• Machine C with a score of 3.70

Q2. What is the best characteristic of an Activity Network Diagram?

• Looks like a tree diagram
• Consists of a sequence of activities with start and end dates
• Consists of no dates
• Looks like an organization chart

Q3. Which of the following is not considered a benefit or goal of a project?

• Improve company reputation or image
• Save time and/or money
• Ignore quality concerns
• Improve customer satisfaction

Q4. When is a good time to mention at a meeting any new obstacles that could delay the project?

• Six Sigma Phase Review – Forecasting
• Six Sigma Initial Phase Review
• Six Sigma Phase Review – Status Reporting
• Six Sigma Phase Review – Lessons Learned

Q5. Why would anyone use a Relationship Chart?

• When you want to explore cause-and-effect
• None of these
• To compare mutually exclusive machines
• To find your long lost cousin

Q6. Which of the following is not true? Brainstorming sessions are conducted to:

• Not invite anyone. You can do it yourself
• To identify any or all conceivable ways the problem became a problem
• To identify areas that should be investigated
• There are no stupid ideas or suggestions

Q7. What is the importance of having measurable milestones in your project?

• What are milestones?
• Collect data but ignore it
• To show the progress of your project
• Milestones serve no purpose in a project

Q8. The Project Charter consists of the following:

• Problem Statement, Purpose, Benefactors, Scope and Redefinition
• Problem Statement, Purpose, Benefits, Scope and Results
• Problem Statement, Stakeholders, Benefits, Scope and Results
• Problem Statutes, Stakeholders, Benefactors, Matrix Charts and Results

Q9. Which of the following is not a good reason to create a Tree Diagram:

• To develop elements for a new product
• To create new ideas in problem solving
• I like trees
• To show relationships of a production process

Q10. Which of the following are characteristics of Information Processing?

• Gather facts, interview workers, and involve stakeholders
• Negotiate the facts for your project
• Attend project review meetings
• There are no characteristics of information processing

Quiz 2: Project Management Basics Graded Quiz

Q1. What is the term that describes the Purpose (or sometimes referred to as the Business Case) of a project?

• The purpose or business case of the project is to identify the goal or end result.
• The purpose or business case of the project is to create boundaries only.
• The purpose or business case of the project is to get committed resources.
• The purpose or business case of the project is to solve all problems.

Q2. What may happen if you don’t negotiate resources and secure commitments from team members?

• Project could be delayed slightly
• None of the above
• Project could proceed as normal
• Project would likely fail

Q3. An Activity Network Diagram will allow you to:

• Omit dates.
• Rank according to importance.
• Sequence activities with start and end dates.
• Precedence is not considered.

Q4. What is usually the first  your stakeholders will likely ask?

• Do we really have time to correct this problem?
• They will have no s.
• Why do we want to resolve this problem?
• How long will this project take?

Q5. What is the purpose of using sticky notes and broad markers when brainstorming?

• Sticky notes for portability and broad marker for visibility
• Sticky notes for no apparent reason
• Broad marker directly onto the whiteboard is best.

Q6. A Priority Matrix Chart (Type L) is good for what?

• Ability to weigh or quantify attributes to items based on importance.
• Ability to include a precedence diagram.
• Ability to discover cause-and-effect.
• Ability to look like a tree diagram.

Q7. Tree Diagrams are useful for what?

• To indicate relationships among the elements
• Illustrating the affinities as branches of other affinities
• Explore possible problem areas
• To capture new ideas

Q8. The Six Sigma Phase Review is useful for what purpose?

• To brainstorm and start a new project, forget the old project.
• To inform only internal project team members
• To communicate the status of completion of the project and introduce any obstacles that could jeopardize the project’s success.
• The six sigma phase review serves no particular purpose

Q9. What is a good reason to use a Relationship Chart?

• When you want to explore the cause-and-effect between elements
• When you want to compare mutually exclusive alternatives.
• When you need to sequence activities with start and end dates.
• When there are no definable actions to take.

Q10. What event would status reporting, forecasting, and lessons learned be a part of?

• When developing a project plan
• A brainstorming session
• When defining a project charter
• A six sigma phase review

Six Sigma Tools for Define and Measure Week 3 Quiz Answers

Quiz 1: Basic Statistics Practice Quiz

Q1. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Calculate the mean.

• 8.75
• 3.56
• 5.28
• 4.96

Q2. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Indicate the median.

• 4.5
• 2.5
• 7.7
• 6.3

Q3. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Indicate the mode.

• 4.5
• 6.3
• 7.7
• 2.5

Q4. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Indicate the range.

• 5.4
• 5.2
• 3.8
• 6

Q5. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Calculate the sample standard deviation.

• 2.65
• 2.18
• 1.13
• 3.97

Q6. For this dataset, answer the following:

2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5

Calculate the sample variance.

• 4.75
• 15.76
• 1.28
• 7.02

Q7. What can we do to distinguish separate datasets if they have the same mean, median, and mode?

• Use measures of variability
• Indicate the mode again
• Calculate the mean again
• No more knowledge can be gained

Q8. Which is not the range?

• Subtract the Min from the Max value
• The highest value minus the lowest value
• The variation from the mean
• The difference between the maximum and the minimum observances of data

Q9. Can the mean be also called the average?

• No
• Yes

Q10. A .473 batting average is better than a .305.

• True
• False

Quiz 2: Basic Statistics Graded Quiz

Q1. Which answer describes what a mean is?

• The sample variance
• The center of the dataset
• The sum of the observations divided by the number of observations
• The mode of a dataset

Q2. What is the method for measuring the reliability of conclusions about a population based on information obtained from a sample of the population?

• The mode
• Descriptive statistics
• Inferential statistics
• A sample standard deviation

Q3. What is the range?

• The variation from the mean
• The square of the variance
• The difference between the maximum and the minimum observances of data.
• The square root of the median

Q4. Which is true about sample standard deviation?

• Has no value at all
• It is the square root of the variation
• Same as sample variance
• It is the square of the variation

Q5. Which explanation below best answers the , what is statistics?

• A set of numbers that are used to calculate averages
• Data that is calculated and placed into a table that can be used for a specific purpose.
• The gathering of facts or data that can present significant information about a given subject
• Facts or data that is compiled to show the growth trends for a company

Q6. For this dataset:

110, 125, 245, 165, 201, 147

Calculate the mean.

• 143.4
• 216.1
• 93.3
• 165.5

Q7. For this dataset:

110, 125, 245, 165, 201, 147

Indicate the Range.

• 37
• 91
• 120
• 135

Q8. For this dataset:

110, 125, 245, 165, 201, 147

Indicate the Median.

• 99
• 156
• 113
• 179

Q9. For this dataset:

110, 125, 245, 165, 201, 147

Indicate the Standard Deviation.

• 50.29
• 40.29
• 30.29
• 60.29

Q10. For this dataset:

110, 125, 245, 165, 201, 147

Indicate the Variance.

• 2240.08
• 2634.08
• 2528.08
• 2898.08

Six Sigma Tools for Define and Measure Week 4 Quiz Answers

Quiz 1: Data Collection Practice Quiz

Q1. Descriptive Statistics is a method for drawing a conclusion about a population based on its sample.

• True
• False

Q2. Which is not a sampling type?

• Cluster Sample
• Simple Random Sample
• Systematic Sample
• Difficult Random Sample

Q3. Which statement is not a characteristic of a Measurement System?

• Does the data reflect what is happening?
• Measurement systems are not considered in quality analysis
• Is the measurement system stable over time?
• Can the measurement system be improved in the future?

Q4. What is a Variable?

• A characteristic that varies from one point of the assessment to the other
• A qualitative value that has no meaning in a quality assessment
• A characteristic that remains static during the assessment
• A value that cannot vary over time

Q5. Which of the following is not a characteristics of Operational Measurements?

• Have an official status
• Go out and count all the red cars you see in the next hour
• Measurable using numbers
• Aligned and integrated with higher levels

Q6. Which is not a step in the Data Collection Plan?

• Identify the right mechanism for the data collection
• Do not execute any plans
• Develop a sampling plan
• Define the critical to satisfaction metrics

Q7. What is the purpose of measuring something?

• To gain feedback and early warnings
• To quantify performance
• To motivate people and prioritize opportunities
• All of these

Q8. What is one thing we do not wish to learn from the customer?

• Their needs
• What is not valuable to them
• Their likes
• Their demographic data

Q9. An advantage of using the telephone as a survey tool is that it is convenient.

• True
• False

Q10. When developing a data collection technique, which step would not be possibly repeated multiple times.

• Item Analysis
• Pilot
• Construction
• None of the above

Quiz 2: Data Collection Graded Quiz

Q1. What is a Continuous Variable?

• A qualitative variable that can assume an infinite number of possible values
• A qualitative variable that has a finite number of possible values
• A quantitative variable that has a finite number of possible values
• A quantitative variable that can assume an infinite number of possible values

Q2. What is the relationship between a Population and a Sample?

• A population is a subset of a sample
• A sample is a subset of the population

Q3. An Observational Study is:

• When a researcher imposes conditions to the sample of participants
• When a researcher uses a control group
• When a researcher observes characteristics and takes measurements
• When a researcher imposes treatments to the sample of participants

Q4. Which is not a collection mechanism?

• Wild guess
• Focus groups
• Customer surveys
• Test marketing

Q5. Which is not a technique for insuring accuracy and integrity?

• Collecting the multiple points of data entry
• Writing characters so that they are not confused with other similar looking characters
• Document and train
• Emotional Bias

Q6. Determination of the sample size is based on the __________ we seek to maintain.

• probability
• success rate
• level of confidence
• risk

Q7. Random sampling is the desired type of sampling but ____________.

• typically the hardest to attain in real world applications
• it is very costly
• it is sometimes misleading
• it cannot be applied to real world situations

Q8. The objective of surveys is:

• Ascertaining the meaning of productivity
• Uncovering a competitive edge
• Determining the activities of your customers
• Defining which quality performance measures we will use

Q9. The selection of a focus group should be between _______ people with ________ characteristics.

• 7 and 10, diverse
• 10 or more, diverse
• 7 and 10, common
• 10 or more, common

Q10. Focus group results can be obtained ______ and at low cost and tend to have high face _________.

• Quickly, validity
• Quickly, reliability
• Slowly, validity
• Slowly, reliability

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