All Weeks Six Sigma Tools for Define and Measure Coursera Quiz Answers
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Six Sigma Tools for Define and Measure Week 1 Quiz Answers
Quiz 1: Project Identification Graded Quiz
Q1. What ways can you get the Voice of the Customer?
- Surveys
- Focus Groups
- Face-to-face interviews
- All of these
Q2. An example of a Strength and Weakness is all except:
- Capital
- Organizational history
- Financial resources
- Workforce
Q3. An advantage of benchmarking is all except:
- Drives continuous improvement
- Engine for the generation of new ideas and techniques
- Increases workforce knowledge
- Showcases the features of the company’s product over others
Q4. Which is not a component of Stakeholder Analysis?
- Promotes communication in an effort to attain buy-in
- Helps us identify and abate resistance to change
- They comprise of upstream and downstream management
- To create barriers and obstacles
Q5. The SWOT analysis is a means toward:
- Assessing positives and negatives in the organization
- Making profit
- Exiting a project that is failing
- Managing a business crisis
Q6. Our journey for developing CTS’s begins with the _______.
- Affinity Diagrams
- VOC
- Management
- Product
Q7. In a QFD, the CTS’s are the ____________.
- What’s
- When’s
- How’s
- Who’s
Q8. The project team will consist of all except:
- Master Black Belts
- Black Belts
- Customers
- Executive Supporters
Q9. Customers can exist only externally.
- True
- False
Q10. When creating SIPOCS, we may discover __________________ we never knew we had.
- Suppliers and customers
- Waste
- Defects
- Profit
Quiz 2: Project Identification practice Quiz
Q1. Which is not a good way to get the Voice of the Customer?
- Determine how satisfied the customers are
- Get the customer to talk
- Completely ignore your customers
- Don’t interject your own instinct or opinions
Q2. Which is certainly true about Critical to Satisfactions (CTS’s)?
- CTS’s is like putting an aquarium in a lobby, nice to look at but does not benefit the customer
- CTS’s do not allow you to focus on any quality improvement
- CTS’s are typically an inefficient exercise that serves no useful purpose
- CTS’s are the basic elements used in driving process measure, improvement and control
Q3. What is the intention of Benchmarking?
- To identify and compare best practices
- To create busy work
- Benchmarking has no place in quality improvement
- To sound very professional
Q4. SWOT stands for Strengths, Weaknesses, Opposition, and Threats
- True
- False
Q5. In Stakeholder Analysis, it is the ______________ of the process that determines who the customer is.
- Boundary
- Grouping
- Elimination
- Beginning
Q6. Which is not true regarding a robust quality program?
- Quality is measured by satisfying and exceeding customer needs and expectations
- Quality is a state of mind only
- Quality is defined by the customer
- Quality is achieved through the prevention of problems, and not creating them
Q7. The purpose of Business Process Management is to understand, control, and improve business processes to create a value for all stakeholders.
- True
- False
Q8. What does SIPOC not do?
- Identify project boundaries
- Identifies customers and suppliers of a process
- Identifies your neighbor’s dog
- Identifies inputs and outputs
Q9. In the SIPOC, the P stands for:
- Practically anything
- Productivity
- Process
- Planning
Q10. Processes exists to:
- Accomplish work and tasks
- Create busy work
- Help management understand the business
- Job security
Q11. There is only one type of critical to satisfaction measure
- True
- False
Six Sigma Tools for Define and Measure Week 2 Quiz Answers
Quiz 1: Project Management Basics Practice
Q1. In a Prioritization Matrix Chart, which machine would be likely chosen?
- Machine A with a score of 2.70
- Machine D with a score of 1.90
- Machine B with a score of 3.30
- Machine C with a score of 3.70
Q2. What is the best characteristic of an Activity Network Diagram?
- Looks like a tree diagram
- Consists of a sequence of activities with start and end dates
- Consists of no dates
- Looks like an organization chart
Q3. Which of the following is not considered a benefit or goal of a project?
- Improve company reputation or image
- Save time and/or money
- Ignore quality concerns
- Improve customer satisfaction
Q4. When is a good time to mention at a meeting any new obstacles that could delay the project?
- Six Sigma Phase Review – Forecasting
- Six Sigma Initial Phase Review
- Six Sigma Phase Review – Status Reporting
- Six Sigma Phase Review – Lessons Learned
Q5. Why would anyone use a Relationship Chart?
- When you want to explore cause-and-effect
- None of these
- To compare mutually exclusive machines
- To find your long lost cousin
Q6. Which of the following is not true? Brainstorming sessions are conducted to:
- Not invite anyone. You can do it yourself
- To identify any or all conceivable ways the problem became a problem
- To identify areas that should be investigated
- There are no stupid ideas or suggestions
Q7. What is the importance of having measurable milestones in your project?
- What are milestones?
- Collect data but ignore it
- To show the progress of your project
- Milestones serve no purpose in a project
Q8. The Project Charter consists of the following:
- Problem Statement, Purpose, Benefactors, Scope and Redefinition
- Problem Statement, Purpose, Benefits, Scope and Results
- Problem Statement, Stakeholders, Benefits, Scope and Results
- Problem Statutes, Stakeholders, Benefactors, Matrix Charts and Results
Q9. Which of the following is not a good reason to create a Tree Diagram:
- To develop elements for a new product
- To create new ideas in problem solving
- I like trees
- To show relationships of a production process
Q10. Which of the following are characteristics of Information Processing?
- Gather facts, interview workers, and involve stakeholders
- Negotiate the facts for your project
- Attend project review meetings
- There are no characteristics of information processing
Quiz 2: Project Management Basics Graded Quiz
Q1. What is the term that describes the Purpose (or sometimes referred to as the Business Case) of a project?
- The purpose or business case of the project is to identify the goal or end result.
- The purpose or business case of the project is to create boundaries only.
- The purpose or business case of the project is to get committed resources.
- The purpose or business case of the project is to solve all problems.
Q2. What may happen if you don’t negotiate resources and secure commitments from team members?
- Project could be delayed slightly
- None of the above
- Project could proceed as normal
- Project would likely fail
Q3. An Activity Network Diagram will allow you to:
- Omit dates.
- Rank according to importance.
- Sequence activities with start and end dates.
- Precedence is not considered.
Q4. What is usually the first your stakeholders will likely ask?
- Do we really have time to correct this problem?
- They will have no s.
- Why do we want to resolve this problem?
- How long will this project take?
Q5. What is the purpose of using sticky notes and broad markers when brainstorming?
- Sticky notes for portability and broad marker for visibility
- Sticky notes for no apparent reason
- Broad marker directly onto the whiteboard is best.
Q6. A Priority Matrix Chart (Type L) is good for what?
- Ability to weigh or quantify attributes to items based on importance.
- Ability to include a precedence diagram.
- Ability to discover cause-and-effect.
- Ability to look like a tree diagram.
Q7. Tree Diagrams are useful for what?
- To indicate relationships among the elements
- Illustrating the affinities as branches of other affinities
- Explore possible problem areas
- To capture new ideas
Q8. The Six Sigma Phase Review is useful for what purpose?
- To brainstorm and start a new project, forget the old project.
- To inform only internal project team members
- To communicate the status of completion of the project and introduce any obstacles that could jeopardize the project’s success.
- The six sigma phase review serves no particular purpose
Q9. What is a good reason to use a Relationship Chart?
- When you want to explore the cause-and-effect between elements
- When you want to compare mutually exclusive alternatives.
- When you need to sequence activities with start and end dates.
- When there are no definable actions to take.
Q10. What event would status reporting, forecasting, and lessons learned be a part of?
- When developing a project plan
- A brainstorming session
- When defining a project charter
- A six sigma phase review
Six Sigma Tools for Define and Measure Week 3 Quiz Answers
Quiz 1: Basic Statistics Practice Quiz
Q1. For this dataset, answer the following:
2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5
Calculate the mean.
- 8.75
- 3.56
- 5.28
- 4.96
Q2. For this dataset, answer the following:
2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5
Indicate the median.
- 4.5
- 2.5
- 7.7
- 6.3
Q3. For this dataset, answer the following:
2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5
Indicate the mode.
- 4.5
- 6.3
- 7.7
- 2.5
Q4. For this dataset, answer the following:
2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5
Indicate the range.
- 5.4
- 5.2
- 3.8
- 6
Q5. For this dataset, answer the following:
2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5
Calculate the sample standard deviation.
- 2.65
- 2.18
- 1.13
- 3.97
Q6. For this dataset, answer the following:
2.5, 5.1, 4.4, 6.3, 3.1, 8.5, 4.5, 7.7, 2.5
Calculate the sample variance.
- 4.75
- 15.76
- 1.28
- 7.02
Q7. What can we do to distinguish separate datasets if they have the same mean, median, and mode?
- Use measures of variability
- Indicate the mode again
- Calculate the mean again
- No more knowledge can be gained
Q8. Which is not the range?
- Subtract the Min from the Max value
- The highest value minus the lowest value
- The variation from the mean
- The difference between the maximum and the minimum observances of data
Q9. Can the mean be also called the average?
- No
- Yes
Q10. A .473 batting average is better than a .305.
- True
- False
Quiz 2: Basic Statistics Graded Quiz
Q1. Which answer describes what a mean is?
- The sample variance
- The center of the dataset
- The sum of the observations divided by the number of observations
- The mode of a dataset
Q2. What is the method for measuring the reliability of conclusions about a population based on information obtained from a sample of the population?
- The mode
- Descriptive statistics
- Inferential statistics
- A sample standard deviation
Q3. What is the range?
- The variation from the mean
- The square of the variance
- The difference between the maximum and the minimum observances of data.
- The square root of the median
Q4. Which is true about sample standard deviation?
- Has no value at all
- It is the square root of the variation
- Same as sample variance
- It is the square of the variation
Q5. Which explanation below best answers the , what is statistics?
- A set of numbers that are used to calculate averages
- Data that is calculated and placed into a table that can be used for a specific purpose.
- The gathering of facts or data that can present significant information about a given subject
- Facts or data that is compiled to show the growth trends for a company
Q6. For this dataset:
110, 125, 245, 165, 201, 147
Calculate the mean.
- 143.4
- 216.1
- 93.3
- 165.5
Q7. For this dataset:
110, 125, 245, 165, 201, 147
Indicate the Range.
- 37
- 91
- 120
- 135
Q8. For this dataset:
110, 125, 245, 165, 201, 147
Indicate the Median.
- 99
- 156
- 113
- 179
Q9. For this dataset:
110, 125, 245, 165, 201, 147
Indicate the Standard Deviation.
- 50.29
- 40.29
- 30.29
- 60.29
Q10. For this dataset:
110, 125, 245, 165, 201, 147
Indicate the Variance.
- 2240.08
- 2634.08
- 2528.08
- 2898.08
Six Sigma Tools for Define and Measure Week 4 Quiz Answers
Quiz 1: Data Collection Practice Quiz
Q1. Descriptive Statistics is a method for drawing a conclusion about a population based on its sample.
- True
- False
Q2. Which is not a sampling type?
- Cluster Sample
- Simple Random Sample
- Systematic Sample
- Difficult Random Sample
Q3. Which statement is not a characteristic of a Measurement System?
- Does the data reflect what is happening?
- Measurement systems are not considered in quality analysis
- Is the measurement system stable over time?
- Can the measurement system be improved in the future?
Q4. What is a Variable?
- A characteristic that varies from one point of the assessment to the other
- A qualitative value that has no meaning in a quality assessment
- A characteristic that remains static during the assessment
- A value that cannot vary over time
Q5. Which of the following is not a characteristics of Operational Measurements?
- Have an official status
- Go out and count all the red cars you see in the next hour
- Measurable using numbers
- Aligned and integrated with higher levels
Q6. Which is not a step in the Data Collection Plan?
- Identify the right mechanism for the data collection
- Do not execute any plans
- Develop a sampling plan
- Define the critical to satisfaction metrics
Q7. What is the purpose of measuring something?
- To gain feedback and early warnings
- To quantify performance
- To motivate people and prioritize opportunities
- All of these
Q8. What is one thing we do not wish to learn from the customer?
- Their needs
- What is not valuable to them
- Their likes
- Their demographic data
Q9. An advantage of using the telephone as a survey tool is that it is convenient.
- True
- False
Q10. When developing a data collection technique, which step would not be possibly repeated multiple times.
- Item Analysis
- Pilot
- Construction
- None of the above
Quiz 2: Data Collection Graded Quiz
Q1. What is a Continuous Variable?
- A qualitative variable that can assume an infinite number of possible values
- A qualitative variable that has a finite number of possible values
- A quantitative variable that has a finite number of possible values
- A quantitative variable that can assume an infinite number of possible values
Q2. What is the relationship between a Population and a Sample?
- A population is a subset of a sample
- A sample is a subset of the population
Q3. An Observational Study is:
- When a researcher imposes conditions to the sample of participants
- When a researcher uses a control group
- When a researcher observes characteristics and takes measurements
- When a researcher imposes treatments to the sample of participants
Q4. Which is not a collection mechanism?
- Wild guess
- Focus groups
- Customer surveys
- Test marketing
Q5. Which is not a technique for insuring accuracy and integrity?
- Collecting the multiple points of data entry
- Writing characters so that they are not confused with other similar looking characters
- Document and train
- Emotional Bias
Q6. Determination of the sample size is based on the __________ we seek to maintain.
- probability
- success rate
- level of confidence
- risk
Q7. Random sampling is the desired type of sampling but ____________.
- typically the hardest to attain in real world applications
- it is very costly
- it is sometimes misleading
- it cannot be applied to real world situations
Q8. The objective of surveys is:
- Ascertaining the meaning of productivity
- Uncovering a competitive edge
- Determining the activities of your customers
- Defining which quality performance measures we will use
Q9. The selection of a focus group should be between _______ people with ________ characteristics.
- 7 and 10, diverse
- 10 or more, diverse
- 7 and 10, common
- 10 or more, common
Q10. Focus group results can be obtained ______ and at low cost and tend to have high face _________.
- Quickly, validity
- Quickly, reliability
- Slowly, validity
- Slowly, reliability
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