Effective Problem-Solving and Decision-Making Coursera Quiz Answers

All Weeks Effective Problem-Solving and Decision-Making Coursera Quiz Answers

Effective Problem-Solving and Decision-Making Week 1 Quiz Answers

Quiz 1: Module 1 Quiz

Q1. What is a decision?

A choice that you make about something after thinking about it: the result of deciding
The thought process of selecting a logical choice from the available options
Making a choice without thinking about it
The thought process of making a choice with little options

Q2. Which of the following is NOT one of the three key elements in the process?

Know your purpose
Understand your biases
Consider different consequences
Make a thoughtful choice from few available options

Q3. An example of a bad choice made by a hiring staff would be which of the following?

The candidate has great teamwork
The candidate has skills applicable to the job
The candidate has a good sense of humor
The candidate has a strong resume and work experience

Q4. If there is a problem with an unknown cause, what is the most appropriate problem-solving activity?

Finding the cause
Deciding on one best solution
Generating ideas that could fix the problem
Determining the priority order

Q5. If there is a problem with a jumbled list, what is the most appropriate problem-solving activity?

Deciding on one best solution
Determining the priority order
Generating ideas that could fix the problem
Deciding which solution has the highest probability of success

Q6. If there is a problem with a known or irrelevant cause, what is the most appropriate problem-solving activity?

Deciding on one best solution
Deciding which solution has the highest probability of success
Determining the priority order
Generating ideas that could fix the problem

Q7. Which of the following is NOT one of the four algorithmic methods?

Root cause analysis
Decision tree
Precedence chart
Group discussion

Q8. In creative problem solving, there is no “right” answer, but USEFUL answers.

True
False

Q9. For a decision tree, there are only two options and two outcomes.

True
False

Effective Problem-Solving and Decision-Making Week 2 Quiz Answers

Quiz 1: Module 2 Quiz

Q1. What does a Pareto Chart show us?

Information in a descending hierarchical order
Issues that cause most of our problems
The most important things
All of the options are correct

Q2. Characteristics of a Pareto Chart include

Useful for problem solving
Data is put into different categories
Ordered, starting with most problematic
All of the options are correct

Q3. When determining the problem categories,

Tabulate the data
Do not plot the chart
Understand, but don’t act on the results
All of these options are correct

Q4. A Cause and Effect Diagram (CE Diagram) is also known as a

Fishbone Diagram
Ishikawa Diagram
Plato Diagram
Fishbone Diagram and Ishikawa Diagram

Q5. The common categories of the effect diagram include

People
Materials
Money
People and Materials

Q6. What is the purpose of a histogram?

To show us information as it actually exists
To allow us to make decisions based on evaluation of available information
To help us examine what is going on
All of the options are correct

Q7. The histogram shape that compares how you did based on how others performed is:

Typical bell curve
Skewed right
Skewed left
Central tendency

Q8. Which of the following is NOT a measure of central tendency?

Mean
Range
Median
Mode

Q9. A value of histograms is

Dispersion
Range
Size
Units

Effective Problem-Solving and Decision-Making Week 3 Quiz Answers

Quiz 1: Module 3 Quiz

Q1. Under which circumstance should a “majority rules” style of decision making be used?

Under no circumstance because having group members unhappy with the result of the vote might derail the project in the long run.
When all group members trust that the voting process will lead to a correct decision.
Only if there is a group member who is an expert on the subject of the decision and who gains the trust of all the members.
When the group is large (i.e. has more than about 15 members), which ensures a balanced vote.
If the group reaches a consensus and can proceed to a vote by letting the majority “rule.”

Q2. Why might a group allow an expert to make a decision for them?

When the subject of the decision is highly specialized and the group members do not have sufficient knowledge to evaluate the pros and cons.
When an expert’s decision needs to be made quickly and is binding on all group members.
When some group members feel disenfranchised from the majority of the members, who favor a particular point of view.
When all group members are equally knowledgeable about the subject of the decision and need a tie-breaking vote.

Q3. A situation in which a group’s leader seeks advice from the other group members before making a final decision is an example of:

An “authority with input” style of decision making
“Consensus-based” decision making
“Expert-centered” decision making
Democratic, “majority-based” decision making
“Minority-based” decision making with universal buy-in

Q4. Achieving consensus is often the decision making style of choice because:

It ensures that everyone agrees with the decision in the end.
It can be done quickly while still gaining universal agreement from group members.
The process is usually clearly defined if the moderator is well-trained.
It fairly addresses everyone’s point of view by involving them in the discussion.
It is the most democratic of all the decision making styles.

Q5. People in a group sometimes disagree on certain issues because…

They have not taken the time to listen to or understand each other.
They have different values or beliefs.
The subject of the decision evokes emotional feelings that may cloud understanding.
Some members have past recollections of similar decisions and assume that the same outcomes will occur with the current decision.
All of these
None of these

Effective Problem-Solving and Decision-Making Week 4 Quiz Answers

Quiz 1: Module 4 Quiz

Q1. What is a Run Chart?

A chart that shows how things operate over time in a group setting.
A quality control chart used in determining whether the long-run average of a process is changing.
A type of tool used to analyze data.
All of the above.

Q2. A Run Chart shows data in a static view.

True
False

Q3. The mean (average) of the data points is graphically part of a Run Chart.

True
False

Q4. What is a Control Chart?

The exact same thing as a Run Chart.
Basically, a Run Chart with additional things such as the mean (average), an upper control limit, and a lower control limit.
A quality control tool.
Both B and C.

Q5. The upper control limit and the lower control limit are calculated mathematically.