Writing Professional Email and Memos (Project-Centered Course) Quiz Answers

Get All Weeks Writing Professional Email and Memos (Project-Centered Course) Quiz Answers

Writing Professional Email and Memos (Project-Centered Course) Quiz Answers

Week 01 Quiz Answers

Q1. In what ways are the formats of emails and memos similar? Choose all that apply.

[expand title=View Answer]
1.Giving subject and date
2.The type of information
[/expand]

Q2. What key pieces of information are provided by both memos and emails in the heading?

[expand title=View Answer] Sender, recipient, and subject[/expand]

Q3. Meeting minutes, directives, progress reports, and lab reports are all types of

[expand title=View Answer] Business memos [/expand]

Q4. What is the best way to end a professional email?

[expand title=View Answer]With a closing phrase such as “best regards” and initials [/expand]

Q5. What is the meaning of “CC” in email?

[expand title=View Answer] Carbon copyt [/expand]

Q6. In which of these situations is it best to CC someone?

[expand title=View Answer] When you want to keep them updated but don’t need a response [/expand]

Q7. When might you use BCC? Choose all that apply.

[expand title=View Answer] To keep an email address private from other recipients (such as with a mailing list), to make a paper trail when dealing with a potential grievance, and/or to keep an email tidy and easy to read when dealing with many recipients [/expand]

Q8. Which is most true?

[expand title=View Answer] Emails evolved from memos [/expand]

Week 02 Quiz Answers

Practice Quiz 01

Q1. Ms. Roberts: Hello Mr. Acworth! How are you today?

Mr. Acworth: Hello, Ms. Roberts. I’m not doing too well.

Ms. Roberts: Oh no? What’s wrong?

Mr. Acworth: Well, I was working yesterday, and Mr. Henry asked me to change some of the light bulbs. I climbed up on a chair to change the one in the atrium, and I fell.

Ms. Roberts:

[expand title=View Answer] You need to file an incident report. [/expand]

Q2. Ms. Sanchez: Hello everyone and welcome to the meeting. Our usual secretary, Mr. Johnson, couldn’t be here today. At this point, I’d like to ask if anyone will take

[expand title=View Answer] meeting minutes [/expand]

Q3. Mr. Li: I’ve just received word that Mr. Sadler has had an asthma attack. He was entering the building, and he had to walk past a lot of people smoking. It triggered his asthma. He is going to the hospital now.

Ms. Majumder: Oh, no.You know, we should let people know about the new policy regarding smoking next to the building entrances.

Mr. Li: You are right. To let people know about the new policy, I should write and distribute a/an

[expand title=View Answer] directive [/expand]

Q4. Mr. Abbasov received the following email:

What should he do?

[expand title=View Answer] Write a response to an inquiry [/expand]

Q5. Ms. Murphy: Hello Mr. Tanaka!

Mr. Tanaka: Hello, Ms. Murphy! How is that Devi project coming along?

Ms. Murphy: Funny you should ask. I was just about to send you

[expand title=View Answer] a progress report [/expand]

Practice Quiz 02

Q1. In this course we will focus on five common email/memo types. Which type of email/memo, below, is NOT one we will focus on.

[expand title=View Answer] James P. Grant [/expand]

• Incident reports
• Directives
• Meeting minutes
• Field reports

Q2. What is the appropriate way to sign a memo?

[expand title=View Answer] This is a trick question. You do not sign a memo unless it is in email format.[/expand]

Q3. One way to send a memo is to write it in memo format in a word processing program. Then, to send it electronically, you

[expand title=View Answer]Print it, initial by your name, scan it, and attach it to an emailPrint it, initial by your name, scan it, and attach it to an email [/expand]

Q4. If you are sending a memo in memo format via email as an attachment, then you should

[expand title=View Answer] Begin the email with a salutation and the name of the primary recipient. Then, provide a brief description of the information in the attached memo, a polite closing, and a signature. [/expand]

Q5. In a progress report, one should: (choose all that apply)

[expand title=View Answer]
1.List any problems you are having or anticipate (if applicable).
2.Describe what has been done so far.
3.Describe what is planned to do next.
4.Give information from project meetings.
[/expand]

Q6. A report that is broad and encompasses a range of activities within an organization is a

[expand title=View Answer] status report[/expand]

Q7. Meeting minutes are

[expand title=View Answer] Notes taken within a meeting on important topics and decisions[/expand]

Q8. When shared via email, meeting minutes might include this information (choose all that apply)

[expand title=View Answer]
1.List of attendees
2.Date of meeting
3.Times the meeting began and ended
4.Writer of the minutes
[/expand]

Q9. The statement, below, is not true of the meeting minutes

[expand title=View Answer] Meeting minutes should state when the meeting started and ended.[/expand]

Q10. The elements that must be included when filling out an incident report are (choose all that apply)

[expand title=View Answer]
1.Accuracy of detail such as date, time, specific location, and names of other people involved
2.Honesty
3.Clarity: plain speech with correct grammar and spelling
[/expand]

Q11. How do directives differ from general information emails/memos?

[expand title=View Answer] Directives should begin with an explanation of why the policy has been implemented, and then state the policy. [/expand]

Q12. In response to an inquiry, it is best to

[expand title=View Answer] Begin with a polite expression of gratitude for the inquiry or other polite opening statement[/expand]

Q13. If there are multiple questions in an inquiry, some of which you do not know the answer to or cannot give the answer per company policy, you should

[expand title=View Answer] Answer what you can and explain why you cannot answer the others. [/expand]

Q14. If it is not your job to answer a question, you should

[expand title=View Answer] immediately forward the question to the one who can answer it. [/expand]

Q15. The ability to feel another’s feelings as your own and write with another’s perspective in mind is

[expand title=View Answer] empathy [/expand]

Week 03 Quiz Answers

Practice Quiz 01

Q1. What would you say is the MAIN problem with the email, below?

[expand title=View Answer] tone and audience [/expand]

Q2. What would you say is the MAIN problem with the memo, below?

[expand title=View Answer] tone and audience [/expand]

Q3. There are several problems with the meeting minutes, below. What problems are there? Check all answers that apply.

[expand title=View Answer]
1.spelling
2.tone and audience
[/expand]

Q4. Background: Reynaldo Smith works in the Geography Department at Kennesaw State University. Jaime Hutchinson is his department chair or supervisor. Jaime scheduled a meeting with her supervisor, Sabine Hofer, and Sabine’s assistant, Jim Kalinakis. She invited Reynaldo to that meeting to learn more about the university’s plans for the Online Geography degree, which Reynaldo is in charge of. Sabine, Jim, Reynaldo, and Jaime attended the meeting.

Question: Why is Jaime Hutchinson copied on the email exchange, below?

[expand title=View Answer] Jaime is copied because she is Reynaldo’s supervisor. Sabine is Jaime’s supervisor. That is, in the organizational chart, Sabine is over Jaime who is over Reynaldo. In many organizations, if someone is communicating with another person at a higher level than his or her supervisor, then the supervisor is copied on the emails to make sure he/she is aware of the communication or issue.[/expand]

Q5. The email exchange, below, is an inquiry and response to inquiry. What problem do you see with the response?

[expand title=View Answer] The format of the emails is incorrect. There is no initial by the name, and the proper headings are not presented. [/expand]

Practice Quiz 02

Q1. Managing one’s impression requires paying attention to

[expand title=View Answer]
1.Tone and formality
2.Grammar, spelling, and punctuation
3.Clarity and conciseness
4.Clarity and conciseness as well as grammar, spelling, and punctuation
[/expand]

Q2. . In considering the audience, one must think about (check all that apply)

[expand title=View Answer]
1.Who is likely to read carefully
2.Who will read the email/memo without having all the context of being directly involved?
3.Who will use the information directly
4.Who may dislike or resist the information and how to soothe that
5.Who will file the email/memo and how he or she categorize it
6.Who is likely to skim and how to make sure he or she at least gets the gist of it
[/expand]

Q3. In emails, it is more important to be

[expand title=View Answer] Both concise and pleasant equally [/expand]

Q4. One should consider writing an email with _______ if writing to international clients.

[expand title=View Answer] More formality [/expand]

Q5. You are a new employee and are preparing to write your first memo in the company. This memo will be seen by your coworkers, your supervisors, and several people from other departments in the company. To determine the appropriate level of formality, you should _______.

[expand title=View Answer] Imitate the CEO’s level of formality from his memos. [/expand]

Q6. When is it okay to disregard formalities?

[expand title=View Answer]When your supervisor explicitly tells you that you do not have to be formal in written correspondence [/expand]

Q7. In general, you should use headers in an email if it is longer than

[expand title=View Answer] Two paragraphs.[/expand]

Q8. If you are not confident in your usage of punctuation, you should (check all that are correct)

[expand title=View Answer]
1.Use simple sentences.
2.Learn the three most common comma rules.
[/expand]

Q9. Which of these practices is/are best for writing a good email? (Check the four correct answers)

[expand title=View Answer]
1.Collect the content and organize it.
2.Take a break before a slow final read-through.
3.Identify the type.
4.Check to be sure you are being clear, concise, complete, and polite.
[/expand]

Get All Course Quiz Answers of Methods and Statistics in Social Sciences Specialization

Qualitative Research Methods Coursera Quiz Answers

Inferential Statistics Coursera Quiz Answers