English for Effective Business Speaking Coursera Quiz Answers

Get All Weeks English for Effective Business Speaking Coursera Quiz Answers

This course aims to improve your Business English speaking skills by developing your use of vocabulary, grammar, pronunciation, spoken communication skills within a Business context, and your ability to deliver professional business speeches for specific purposes.

Skills learned in this course will be used in the cross-cultural communications course and help prepare you to deliver the professional business presentation in the Capstone project.

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English for Effective Business Speaking Coursera Quiz Answers

Week 1 Quiz Answers

Quiz 1: Vocabulary practice Quiz Answers

Q1. Choose the BEST word to complete the following sentence: The __ of your argument is faulty.

  • premise
  • revenue
  • reference
  • transmission

Q2. Choose the BEST word to complete the following sentence: We believe in quality and our product will be built to your __.

  • specifications
  • references
  • consultation
  • arbitration

Q3. Choose the BEST word to complete the following sentence: Our toys are designed __ for younger children.

  • obviously
  • primarily
  • specification
  • exclusive

Q4. Choose the BEST word to complete the following sentence: Our store is having a __ sale.

  • liquidation
  • specification
  • arbitration
  • consultation

Q5. What is a noun form for word ‘consult’? (multiple answers possible.)

  • consultancy
  • consultation
  • consulting
  • consulted

Quiz 2: Module 2

Q1. ‘How’s it going?’ is appropriate for which type of introduction?

  • formal
  • informal

Q2. In formal self-introductions, it is considered polite and common practice to __.

  • restate your own first name before then giving your own full name very clearly.
  • wish the person who has introduced themselves to you goodbye.
  • make eye contact.

Q3. Shaking hands in formal introductions is considered very polite and is expected __.

  • between both genders, not just men.
  • between women, not men.
  • between men, not women.

Q4. Which of the following words are similar to ‘obviously? (Multiple answers possible)

  • doubtfully
  • vaguely
  • definitely
  • certainly
  • questionably

Q5. Choose the BEST word to fill in the gap for the sentence:

“The forecast
for this quarter’s __ are below
market expectations.”

  • earnings
  • proceeds
  • gain
  • reward
  • result

Q6. Choose the BEST options to complete the following sentence: We should never let our workload become __. (Multiple answers possible.)

  • more and more
  • unmanageable
  • excessive
  • many and many

Q7. Choose the BEST options to complete the following sentence: __ people are investing in China. (Multiple answers possible.)

  • More
  • A growing number of
  • More and more
  • Numerous

Q8. Which word is pronounced in the following audio?

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  • pull
  • pool

Q9. Which is the correct pronunciation of the word ‘mills’?

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Q10. Which word is pronounced in the following audio?

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wheel

will

Q11. Using effective verbal and non verbal communication

  • enhances the message we are trying to convey.
  • is the best way to make your audience understand you.
  • is more important than your presentation content.

Q12. Verbal communication includes the following (Multiple answers possible)

  • Language, Tone & Style
  • Pace, Pausing, and Volume
  • Body language and gestures
  • Stress & Intonation

Week 3 Quiz Answers

Quiz 1: Peer-review practice: Introduce yourself in a Job Interview

Q1. Is the self introduction brief and concise i.e. within 1-1.5min?

  • A) The self introduction is too short (under 40 sec)
  • B) The self introduction is too long (over 1.5min)
  • C) The self introduction is brief and concise i.e. within 1-1.5min.

Q2. Has the interviewee mentioned personal qualities with sufficient and appropriate support?

  • A) The interviewee HAS NOT mentioned any personal qualities.
  • B) The interviewee has mentioned some personal qualities but has not given sufficient and appropriate support.
  • C) The interviewee has mentioned personal qualities together with sufficient and appropriate support.

Q3. Has the interviewee mentioned the relevant skills (related to the job description) with sufficient and appropriate support?

  • A) The interviewee HAS NOT mentioned any relevant skills.
  • B) The interviewee has mentioned relevant skills but has not given sufficient and appropriate support.
  • C) The interviewee has mentioned relevant skills together with sufficient and appropriate support.

Q4. 1)Has the interviewee stated reasons for his suitability for the job?

  • A) The interviewee HAS NOT stated reasons for his/her suitability for the position.
  • B) The interviewee has stated reasons for his/her suitability for the position but these could be more substantial/convincing.
  • C) The interviewee has stated reasons for his/her suitability for the position in a convincing manner.

Q5. 1) Has the interviewee used appropriate verbal communication? i.e. Tone & Style, Intonation, Stress & Pausing, Pace & Volume?

  • A) The interviewee has used INAPPROPRIATE verbal communication throughout the self introduction.
  • B) The interviewee has used some appropriate verbal communication but could improve is other areas.
  • C) The interviewee has use appropriate verbal communication throughout the self introduction.

Q6. Has the interviewee used appropriate non verbal communication? i.e. Appearance, Eye Contact, Facial Expressions, Body Language and Posture?

  • A) The interviewee has used INAPPROPRIATE non verbal communication throughout the self introduction.
  • B) The interviewee has used some appropriate non verbal communication but could improve is other areas.
  • C) The interviewee has used appropriate non verbal communication throughout the self introduction.

Quiz 2: Peer Practice Review – Describe your Strengths and Weaknesses

Q1. Is the interview response brief and concise i.e. within 1-1.5min?

  • A) The answer is too short (under 40 sec)
  • B) The answer is too long (over 1.5min)
  • C) The answer is brief and concise i.e. within 1-1.5min.

Q2. Weakness Part: Has the interviewee used the appropriate context and directness?

  • A) The interviewee HAS NOT used the appropriate context and directness (i.e. the weakness mentioned is inappropriate and/or it is delivered in an overly direct manner)
  • B) The interviewee has used the appropriate context and directness but this could be more substantial/convincing.
  • C) The interviewee has used the appropriate context and directness in a convincing manner.

Q3. Weakness Part: Did the interviewee end the response positively together with actions taken to manage the weakness?

  • A) The interviewee did NOT end the response positively and NO actions were taken to manage the weakness.
  • B) The interviewee ended the response positively but little or no action to manage the weakness were mentioned.
  • C) The interviewee ended the response positively together with actions to manage the weakness.

Q4. Strength Part: Has the interviewee mentioned relevant qualities and skills with sufficient and appropriate support?

  • A) The interviewee HAS NOT mentioned relevant qualities and skills.
  • B) The interviewee has mentioned some relevant qualities and skills but has not given sufficient and appropriate support.
  • C) The interviewee has mentioned relevant qualities and skills together with sufficient and appropriate support.

Q5. Has the interviewee achieved a balance between speaking to inform and to persuade?

  • A) The interviewee HAS NOT achieved a balance between speaking to inform and to persuade. i.e. it is overly informative or descriptive without being persuasive OR it is focused too much on persuading and selling without any supporting examples or evidence.
  • B) The interviewee has attempted to achieve a balance between speaking to inform and to persuade but this could be more effective. E.g. More supporting details could be provided or perhaps the personal qualities, skills or examples are not relevant to the job.
  • C) The interviewee achieved a balance between speaking to inform and to persuade. i.e. included RESA – Relevant Experiences, Skills, Achievements and Awards.

Q6. Has the interviewee used appropriate verbal communication? i.e. Tone & Style, Intonation, Stress & Pausing, Pace & Volume?

  • A) The interviewee has used INAPPROPRIATE verbal communication throughout the response.
  • B) The interviewee has used some appropriate verbal communication but could improve is other areas.
  • C) The interviewee has used appropriate verbal communication throughout the response.

Q7. Has the interviewee used appropriate non verbal communication? i.e. Appearance, Eye Contact, Facial Expressions, Body Language and Posture?

  • A) The interviewee has used INAPPROPRIATE non verbal communication throughout the self introduction.
  • B) The interviewee has used some appropriate non verbal communication but could improve is other areas.
  • C) The interviewee has used appropriate non verbal communication throughout the self introduction.

Quiz 3: Vocabulary practice

Q1. Which of the following words is similar to ‘premises?
(Multiple answers possible)

  • grounds
  • basis
  • property
  • evidence
  • fact

Q2. Choose the BEST word to fill in the gap for the sentence:

“The
interview mentioned he had excellent _ skills as he provided evidence
of his previous roles in Human Resource Management particularly in dealing with
employee conflicts.

  • social
  • analytical
  • networking
  • interpersonal
  • leadership

Q3. Choose the BEST word to fill in the gap for the sentence:

“The firms core
__ is the ability to innovate in mobile device technology”.

  • result
  • weakness
  • earnings
  • skill
  • competency

Q4. Which of the following are the opposite of the word ‘potentially? (Multiple answers possible)

  • virtually
  • unlikely
  • impossible
  • improbably
  • likely

Q5. Choose words to replace the word ‘customizes’ in the following sentence: “The firm customizes it products to fit the specific needs of it customers” (Multiple answers possible)

  • changes
  • tailor makes
  • personalizes
  • transforms
  • allows

Quiz 4: Module 3

Q1. What normally happens at the beginning and ending of job interviews?

  • a handshake and verbal salutation.
  • self introduction and questions for the interviewer.
  • employee introduction and company tour.

Q2. Choose the BEST answer to the following statement: “During the job interview the interviewee must always…”

  • tell the interviewer about his/her awards and achievements.
  • use effective verbal and non verbal communication.
  • relate his/her responses to the job description or role.

Q3. Choose the BEST answer to the following question: Which of the following is a possible strategy to deal with negative questions?

  • Avoid question, Redirect audience attention, Provide positive point
  • Reframe question, Provide context, Admit negative point, End positively
  • Directly answer question truthfully, Provide explanation, End positively

Q4. Choose the BEST answer to the following statement: “Providing context to a negative situation..”

  • helps the interviewer understand the situation and therefore is more likely to accept your response especially if it is negative or critical.
  • shows you are being honest.
  • helps the interviewer understand that any negative points mentioned are not your fault.

Q5. Which parts of the S.T.A.R (Situation, Task, Action, Result) method for answering interview questions is persuasive?

  • Task and Result
  • Action and Result
  • Situation and Task
  • Situation and Action

Q6. Speaking to persuade involves the following: (Multiple answers possible)

  • Positive & persuasive language
  • Factual description on previous job roles
  • Proactive & result-oriented
  • Verbal & non verbal Communication

Q7. Choose the BEST word to fill in the gap for the sentence: “This is a __ market but we hope we can transform our product to meet the needs of the general public”.

  • valuable
  • large
  • weak
  • niche
  • tiny

Q8. Choose the BEST word to fill in the gap for the sentence: “The worker’s union has strongly protested against the firm’s decision to__________ its production process over the next five years”.

  • change
  • automate
  • leverage
  • increase
  • alter

Q9. Choose words to replace the word ‘basically in the following sentence: “Basically, the root of the problem is the lack of strong leadership within the firm’s board of directors” (Multiple answers possible)

  • originally
  • additionally
  • essentially
  • firstly

Q10. Which of the following is grammatically INCORRECT? (Multiple answers possible)

  • A man I saw last week appeared on television today.
  • The man I saw last week appeared on television today.
  • An man I saw last week appeared on television today.
  • Man I saw last week appeared on television today.

Q11. Which of the following is grammatically CORRECT?

  • He became president of our firm.
  • A teacher must be able to motivate his/her students.
  • I would like cup of tea.
  • He is client of mine.

Q12. Which is the correct pronunciation of the word ‘there’?

Q13. Which word is pronounced in the following audio?

  • disk
  • this

Week 4 Quiz Answers

Quiz 1: Peer review practice: stress and pausing

Q1. Does the speaker complete the entire excerpt?

  • Yes
  • No

Q2. Are words clearly and correctly pronounced?

  • I cannot hear the recording. The link does not work for me. (0 points)
  • There are frequent pronunciation errors of different sounds, which makes it difficult to understand the message. (0 points)
  • There are some pronunciation errors of different sounds but they do not affect the understanding of the message. (1 point)
  • There are very few pronunciation errors of different sounds and understanding is not affected. (2 points)

Q3. Does the speaker use stress and pausing during the pitch?

  • I cannot hear the recording. The link does not work for me. (0 points)
  • There are no attempts at stress and pausing. (0 points)
  • There are some attempts at stress and/or pausing to enhance the meaning and persuasiveness of the pitch. (1 point)
  • The stress and pausing is used effectively to enhance the meaning and persuasiveness of the pitch. (2 points)

Quiz 2: Vocabulary quiz

Q1. Choose the BEST word to replace the word “appoint” in the sentence: We need to appoint a new chair of the committee.

  • designate
  • comply
  • regulate
  • allege

Q2. Choose the BEST word(s) to fill in the gap for the sentence: Housing prices are expected to decline __ over the next year.

  • tactically
  • sharply
  • significantly
  • graphically
  • comply

Q3. Which are common words that appear AFTER “tend”?

  • to
  • not
  • as
  • of

Q4. Choose the BEST word to fill in the gap for the sentence: There will be penalties against companies who fail to __ to the international trade agreement.

  • comply
  • associate
  • resolve
  • regulate

Q5. Which word(s) is similar in meaning to the word “tend”?

  • be inclined
  • be apt
  • be prone
  • lean
  • neglect

Quiz 3: Peer review practice Quiz Answers

Q1. Is the audio recording 30 seconds (+/-15 seconds)?

  • I cannot hear the recording. The link does not work for me. I copied and pasted the link into a new browser window, but I cannot hear anything. Despite all my efforts, I can’t make it work. (0 points)
  • No, the audio recording is either too short or too long. (1 point)
  • Yes, the audio recording is within the correct length. (2 point)

Q2. Does the pitch identify the problem and at least one idea/solution to the problem?

  • I cannot hear the recording. The link does not work for me. (0 points)
  • The problem is not identified and no ideas/solutions are presented in the pitch. (0 points)
  • Either the problem or the idea/solution is presented, but not both. (1 points)
  • Both the problem and at least one idea/solution are presented in the pitch. (2 points)

Q3. Is the pitch directed at the correct audience? (Pay attention to the formality of the pitch and the self-introduction.)

  • I cannot hear the recording. The link does not work for me. (0 points)
  • No, it is not directed at the correct audience. (0 points)
  • Some efforts are made but it is not clear. (1 points)
  • Yes, it is directed at the correct audience. (2 points)

Q4. Is the purpose of the pitch clear (i.e. to persuade)?

  • I cannot hear the recording. The link does not work for me. (0 points)
  • Not clear (0 points)
  • Somewhat clear (1 points)
  • Very clear (2 points)

Q5. Does the pitch have a coherent message?

  • I cannot hear the recording. The link does not work for me. (0 points)
  • The pitch lacks coherence. (0 points)
  • The pitch is coherent but has minor problems that disrupt the flow of ideas. (1 points)
  • The pitch is coherent and easy to follow. (2 points)

Q6. Is the vocabulary accurate in terms of usage?

  • I cannot hear the recording. The link does not work for me. (0 points)
  • There are frequent vocabulary mistakes that make the message difficult to understand. (0 points)
  • There are some vocabulary mistakes but most of the message is understandable. (1 points)
  • There are no vocabulary errors. (2 points)

Q7. Are words clearly and correctly pronounced?

  • I cannot hear the recording. The link does not work for me. (0 points)
  • There are frequent pronunciation errors of different sounds, which makes it difficult to understand the message. (0 points)
  • There are some pronunciation errors of different sounds but they do not affect the understanding of the message. (1 points)
  • There are very few pronunciation errors of different sounds and understanding is not affected. (2 points)

Q8. Does the speaker use stress and pausing during the pitch?

  • I cannot hear the recording. The link does not work for me. (0 points)
  • There are no attempts at stress and pausing. (0 points)
  • There are some attempts at stress and/or pausing to enhance the meaning and persuasiveness of the pitch. (1 points)
  • The stress and pausing is used effectively to enhance the meaning and persuasiveness of the pitch. (2 points)

Quiz 4: Module 4 Quiz Answers

Q1. Choose the BEST word to complete the following sentence: We will gain a __ advantage by merging with Acme Corporation, as it will make use more competitive in the market.

  • tactic
  • systematically
  • tactical
  • systematic

Q2. Choose the BEST word to complete the following sentence: We can not proceed until we receive a __ approval for the merger.

  • regulated
  • compliant
  • compliance
  • regulatory

Q3. Which of the following phrases are common with the word compliance? (multiple answers possible)

  • in compliance with
  • at compliance with
  • of compliance with
  • ensure compliance with

Q4. Choose the BEST word to complete the following sentence: His colleague criticized him __, but he took the harsh comments well.

  • comply
  • significantly
  • graphically
  • sharply

Q5. Which words would best replace alleged in the following sentence: The managers alleged that they were ethical in their business practice.

  • claimed
  • insisted
  • complied
  • proved

Q6. Which of the following phrases might be used to express an emphatic view (opinion)?

  • I am quite certain that
  • It is essential [to realise that]
  • In spite of […], I still think
  • It could be that

Q7. Which sentence is BEST for noting someone’s opinion?

  • According to the financial secretary, he thinks taxes should be increased.
  • According to the financial secretary, taxes should be increased.

Q8. Which sentence is BEST for noting someone’s opinion?

  • According to Smith’s opinion, he thinks the terms need redefining.
  • Smith thinks the terms need redefining.

Q9. Which sentence is BEST for expressing an opinion?

  • The reason why we are merging is because it will increase our market share.
  • We are merging because it will increase our market share.

Q10. What is the best way to outline a pitch?

  • Introduction
    • Identify a problem
    • Background
    • How your company or idea can solve the problem
    • What you are asking from the audience
  • Introduction
    • Background
    • Identify a problem
    • How your company or idea can solve the problem
    • What you are asking from the audience
  • Introduction
    • Identify a problem
    • How your company or idea can solve the problem
    • Background
    • What you are asking from the audience
  • Introduction
    • Background
    • What you are asking from the audience
    • Identify a problem
    • How your company or idea can solve the problem

Q11. Your introduction should the be the shortest and most concise part of your pitch.

  • true
  • false

Q12. If we try, we might succeed; if we do not try, we cannot succeed is an example of:

  • antithesis
  • polyptoton
  • asyndeton
  • polysyndeton

Q13. Which word would BEST complete the following sentence for a rhetorical effect: To imagine the unimaginable is the highest use of the __.

  • images
  • imagining
  • unimagine
  • imagination

Q14. Which words are common discourse markers in spoken English? (multiple answers possible.)

  • so
  • right
  • anyway
  • okay

Q15. Which discourse markers are used to indicate a point of view?

  • frankly
  • ideally
  • so
  • right
  • thankfully

Week 5 Quiz Answers

Quiz 1: Vocabulary quiz

Q1. Choose the BEST word(s) to fill in the gap for the sentence: The head office wants a quick and efficient way to _ material to company employees.

  • specification
  • resolution
  • disseminate
  • resign

Q2. Choose the BEST word(s) to replace the word ‘quit’ in the sentence: Last week Joyce decided she had had enough and decided to quit her job.

  • articulate about
  • probability of
  • indicate that
  • resign from

Q3. Which of the following prepositions typically appear AFTER ‘delegate’?

  • to
  • from
  • for

Q4. Choose the BEST word(s) to fill in the gap for the sentence: After two months of language immersion, she was able to __ many English words.

  • procurement
  • interpret
  • consolidation
  • articulate

Q5. Which word is similar in meaning to ‘synergy’?

  • benchmark
  • reunion
  • harmony
  • separate

Quiz 2: Module 5 Quiz Answers

Q1. Which of the following is a preposition that typically appears AFTER ‘consolidation’?

  • to
  • for
  • from
  • of

Q2. Two of the most common hedges in business are and ___.

  • ‘I think’ and ‘sort of’
  • ‘perhaps’ and ‘certainly’
  • ‘a lot’ and ‘possibly’
  • ‘uh’ and ‘maybe’

Q3. When you present online, your movements and body language should be __.

  • directed away from the audience
  • active and engaging to entertain the audience
  • focused on the camera
  • slow and smooth to avoid appearing fast and jerky on-screen

Q4. Conference presentations tend to be __ in style.

  • entertaining
  • informative
  • persuasive

Q5. When we want to describe the degree or speed of a change visualized in a chart, we should generally use __.

  • adjectives
  • nouns
  • verbs
  • adverbs

Q6. If you want to show time series data when the time intervals are small, you should generally use a _ graph.

  • bar
  • pie
  • line
  • table

Q7. A motivated sequence plan of organizing a presentation uses 5 steps that are designed to increase the audience’s and .

  • anger and debating skills
  • amusement and humor level
  • production and effort
  • involvement and interest

Q8. Which of the following is NOT a method to build rapport with your audience?

  • Telling personal stories.
  • Focusing on one audience member who makes you feel comfortable while you present.
  • Using your voice with variety.
  • Telling jokes; especially self-deprecating ones.

Q9. By using the ‘three-step method’ to organize your presentation, the and _ steps can help your audience to follow along with what you are saying.

  • describe and motivate
  • convince and argue
  • preview and review
  • show and tell

Q10. __ represent a speaker’s attitudes and stance towards the content being presented.

  • organizational structure
  • images
  • Modal items
  • Punctuation

Q11. Which of the following is NOT a function of discourse markers?

  • Add new meaning to the speech or text
  • Show our attitude toward what we are communicating.
  • Help to join ideas together
  • Indicate a connection from what is being said or written to a wider context.

Q12. The general goal of your presentation will be one of these three things: to inform your audience of something, to __ your audience to do something or to entertain them. (multiple answers possible)

  • tell
  • argue
  • convince
  • persuade

Q13. Which of the following is NOT true about using stories to engage with an audience?

  • Stories help us to create a personal, emotional connection with the audience.
  • Audiences are likely to forget the stories you tell them so they are waste of time.
  • Audiences will remember stories more than cold, hard facts.

Q14. If your general goal in a presentation is to persuade your audience, which of the following organizational patterns should you generally NOT choose?

  • Criteria satisfaction
  • Problem-solution
  • Comparative advantages
  • Chronological

Q15. The purpose of using colour in pie charts is to _.

  • engage with your audience.
  • help the audience differentiate and compare the data in the different pie slices.
  • inspire your audience.
  • make the pie chart more visually appealing.

Week 6 Quiz Answers

Quiz 1: Final exam Quiz Answers

Q1. Topic sentences are typically replaced in speech by _.

  • discourse markers
  • a clear concluding statement
  • modal adjectives
  • a thesis statement

Q2. There are two types of goals to set for yourself in a presentation. They are and _.

  • good speech patterns and pronunciation
  • good slide design and organization
  • general and specific
  • audience participation and clapping.

Q3. Using humor in a presentation can help to create a rapport with your audience because _.

  • we feel better about people who make us laugh.
  • laughter is the best medicine.
  • it helps to waste some time during your presentation.
  • laughter is a good ice-breaker.

Q4. Which of the following language patterns are NOT helpful to creating a conversational style in an engaging presentation?

  • Technical jargon
  • Negative questions
  • Conversation fillers
  • Personal pronouns
  • Question tags

Q5. When deciding how to arrange and organize a presentation, you should consider if an organizational pattern helps you to achieve your __ and helps you to develop your thesis.

  • use of effective visuals
  • general goal
  • conclusion

Q6. One of the simplest ways to give a persuasive presentation is to use a _ pattern.

  • spatial
  • cause-effect
  • topical
  • problem-solution
  • criteria satisfaction

Q7. Which of the following are we NOT usually concerned with in describing charts and graphs?

  • trends
  • numbers
  • verbs
  • movement

Q8. The main goal in a seminar presentation is to __.

  • exchange information with peers
  • persuade the audience to do something
  • entertain the audience
  • communicate with and teach the audience

Q9. In order to overcome the lack of connection with an audience when presenting online, presenters are suggested to __.

  • put a ‘do not disturb’ sign up when recording
  • use more gestures than in a ‘real-life’ presentation
  • use collaborative software
  • encourage the audience to send messages during the presentation

Q10. Hedging your language can help you to signal to your listener that you _.

  • want to convince your audience of your point of view
  • are uncertain about something you are talking about
  • need to rehearse your presentation more
  • want to be polite

Q11. Choose the BEST word(s) to replace the word ‘guests’ in the following sentence: ‘Though we were not able to present at the conference, we did participate as guests.’

  • synergies
  • attendees
  • devotees
  • managers

Q12. Which of the following language is NOT generally used to create hedges?

  • definite articles
  • adverbs of degree
  • quantifying adjectives
  • modal auxiliary verbs

Q13. When conducting an audience analysis for a seminar presentation, keep in mind that your audience __.

  • will want to know about industry trends and developments
  • may be experts in the topic so technical jargon is acceptable
  • may not be know much about your topic so do not use technical jargon

Q14. Which of the following phrases are common with the word compliance? (multiple answers possible)

  • of compliance at
  • ensure compliance with
  • at compliance with
  • in compliance with

Q15. Choose the BEST word to complete the following sentence: His colleague criticized him __, but he took the harsh comments well.

  • sharply
  • comply
  • graphically
  • signigicantly

Q16. Which discourse markers are used to restate what you mean?

  • what I mean to say is
  • the thing is
  • additionally
  • perhaps

Q17. Which discourse markers are used to check for understanding/agreement?

  • okay?
  • so?
  • now
  • right?

Q18. What is the best way to outline a pitch?

  • Introduction
    • Identify a problem
    • How your company or idea can solve the problem
    • Background
    • What you are asking from the audience
  • Introduction
    • Background
    • What you are asking from the audience
    • Identify a problem
    • How your company or idea can solve the problem
  • Introduction
    • Background
    • Identify a problem
    • How your company or idea can solve the problem
    • What you are asking from the audience
  • Introduction
    • Identify a problem
    • Background
    • How your company or idea can solve the problem
    • What you are asking from the audience

Q19. Choose the BEST word for the following sentence: The committee unanimously adopted a __ calling for a halt to pay increases.

  • compliance
  • premise
  • resolution
  • consultancy

Q20. Which of the following phrases might be used to express an emphatic view (opinion)?

  • In spite of […], I still think
  • I am quite certain that
  • It is essential [to realise that]
  • It could be that

Q21. Which are considered good practices of body language when presenting

  • making eye contact with the audience
  • keeping your palms down
  • stepping back from the audience when emphasising a point
  • constantly moving your arms in a circle

Q22. You should only stress content words in your speech.

  • false
  • true

Q23. If you want to show agreement with a friend that you think a puppy is cute, which word would you stress?

  • The puppy IS cute.
  • THE puppy is cute.
  • The puppy is CUTE.
  • The PUPPY is cute.

Q24. How would you stress the number of people that your product has brought joy to?

  • Our product has brought joy to MILLIONS of people.
  • OUR product has brought JOY to millions of people.
  • Our PRODUCT has brought joy to millions of people.
  • Our product has brought joy to millions of PEOPLE.

Q25. Choose the BEST word to complete the following sentence: We will gain a __ advantage by merging with Acme Corporation, as it will make use more competitive in the market.

  • systematic
  • tactical
  • systematically
  • tactic

Q26. Which sentence is grammatically correct?

  • My view is the opposite his.
  • My view is opposite to his.
  • My view is opposite his.

Q27. Which sentence is grammatically correct?

  • Thank you for your kind attention at this matter.
  • Thank you for your kind attention on this matter.
  • Thank you for your kind attention to this matter.

Q28. Which of the following are the opposite of the word ‘exclusive’? (Multiple answers possible)

  • unrestricted
  • privileged
  • inclusive
  • independent
  • open

Q29. Choose the BEST word to fill in the gap for the sentence: “Mr. Michaels has __ about the situation of his firm and decided to hire an external consultant”.

  • reservations
  • worried
  • thoughts
  • afraid
  • concerned

Q30. Choose words to replace the word ‘leverage’ in the following sentence: “The firm has to leverage their client data and identify trends that will lead to business success” (Multiple answers possible)

  • calculate
  • investigate
  • take
    advantage
  • release

Q31. Using effective verbal and non verbal communication

  • enhances the message we are trying to convey.
  • is the best way to make your audience understand you.
  • is more important than your presentation content.

Q32. Verbal communication includes the following (Multiple answers possible)

  • Language, Tone & Style
  • Stress & Intonation
  • Body language and gestures
  • Pace, Pausing, and Volume

Q33. Choose the BEST answer to the following statement: “During the job interview the interviewee must always…”

  • relate his/her responses to the job description or role.
  • use effective verbal and non verbal communication.
  • tell the interviewer about his/her awards and achievements.

Q34. Self Introductions need to include the following (Multiple answers possible).

  • positive personal attributes
  • reasons for applying for the company and/or the reasons you are suitable for the position
  • Your personal interests and favorite hobbies
  • skills that you gained that are directly related to the job position or requirements

Q35. Choose the BEST answer to the following question: Which of the following is a possible strategy to deal with negative questions?

  • Avoid question, Redirect audience attention, Provide positive point
  • Directly answer question truthfully, Provide explanation, End positively
  • Reframe question, Provide context, Admit negative point, End positively

Q36. Choose the BEST answer to complete following statement: ‘It is safer to answer a negative or sensitive question…’

  • using the indirect approach
  • using the direct approach

Q37. Which parts of the S.T.A.R (Situation, Task, Action, Result) method for answering interview questions is persuasive?

  • Situation and Action
  • Task and Result
  • Situation and Task
  • Action and Result

Q38. Which of the following is a persuasive job interview response?

  • “I was a human resource manager for 20 years.”
  • “In my role as a human resource manager, I successfully managed numerous staff conflicts and helped reduce staff turnover rates by 5%”
  • “In my role as a human resource manager, I supervised over 100 staff.”
  • “My role as a human resource manager helped me learn good interpersonal skills”

Q39. Which of the following is an informative job interview response?

  • “In my current position, I supervise a team of
    10 sales managers and ensure they meet quarterly sales targets.”
  • “In my role as senior sales manager, I was able
    to increase sales revenues by 15% within the Asia-pacific region.”
  • “I believe the strong leadership and effective
    communication skills developed in my previous roles will make me an ideal
    candidate for this position.”
  • “I am a highly motivated individual who is
    extremely result oriented.”

Q40. Choose the BEST word to fill in the gap for the sentence: “This is a __ market but we hope we can transform our product to meet the needs of the general public”.

  • large
  • tiny
  • niche
  • weak
  • valuable

Q41. Choose words to replace the word ‘basically in the following sentence: “Basically, the root of the problem is the lack of strong leadership within the firm’s board of directors” (Multiple answers possible)

  • additionally
  • essentially
  • originally
  • firstly

Q42. Which of the following is grammatically CORRECT?

  • He is client of mine.
  • He became president of our firm.
  • I would like cup of tea.
  • A teacher must be able to motivate his/her students.

Q43. Which is the correct pronunciation of the word ‘pull’?

Q44. Which word is pronounced in the following audio?

  • dear
  • dare
  • there

Q45. Which is the correct pronunciation of the word ‘this’?

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