Table of Contents
All Week Critical Thinking Skills for the Professional Coursera Quiz Answers
Week 1: Critical Thinking Skills for the Professional Coursera Quiz Answers
Quiz 1: Identifying Problems Quiz
Question 1: Why do problems go unsolved?
Question 2: Which of these approaches do we need to solve problems?View
2. When goals are unclear
Why do problems resurface? (Check all that apply).View
2.Because they are not solved or eliminated, to begin with.
What is the best way to respond to a problem?View
Quiz 2: Problem-Solving Steps Quiz
Question 1: Which of these is Step 6?
Question 2: Which of these questions are part of identifying the problem? (Select all that apply).View
2.When is the problem happening?
3.Why is it happening?
Question 3: Why is it important to acknowledge your role in the problem? (Select all that apply.)View
2.Because I may not have recognized it before.
Question 4: Why is reframing the problem into a goal-oriented question so important? (Select all that apply).View
2.Gets everyone aligned and in agreement.
Question 5: Does the reframe step need to include all those involved in the problem? (Select all that apply.)View
2.Yes, because it creates buy-in on the eventual solution.
Question 6: Which one of these is a Reframed Goal Oriented Question?View
Week 2: Critical Thinking Skills for the Professional Coursera Quiz Answers
Quiz 1: Module 2 Quiz
Question 1: During a brainstorming session about how to have more consistent communication among the team, Sally suggested having a 1 hour response time to emails. Susan said that would be hard to do given all the meetings she has throughout the day. Then Susan suggested a 24-hour response time instead. And Sally said that was a good idea.
Who violated the “non-judgmental” rule during brainstorming?View
Question 2: John was intrigued with the idea of brainstorming more than 1 idea since his idea seemed to make the best sense. As other ideas came to the group, the team really got engaged and seemed to come together. At the end of the session, Johns’s idea had launched so many more detailed suggestions that would make a difference for the success of the solution.
Why was it important that the team continued brainstorming, even though they landed on his first idea? (Check all that apply).View
2.It proved to the team once and for all that John always had the best ideas.
Question 3: Jean was leading a group brainstorming for her office and allowed some people to put down some of the ideas. After that the group seemed to shut down and no one wanted to voice any new solutions.
What is this called?View
Question 4: Laney wanted help from her team on solving a supply room issue and asked for some suggestions. The 4 others on the team said they had their own issues that they would also like some help on. Each team member wrote down the problem on a piece of paper and they rotated the paper, each writing down a suggestion. When they got their own paper back, each person had 4 suggestions.
What are the benefits of this brainstorming process? (Check all that apply).View
2.All ideas were documented without having to take notes.
Question 5: Why is it important to choose at least 3 solutions before deciding?View
2.All options are important.
3.Because there may not be a budget for your favorite solution.
Question 6: Which of these are typical barriers that can indicate disadvantages?View
Question 7: During the Advantages and Disadvantages discussion the team realized that none of the solutions they had brainstormed were going to work. In fact, they realized they were solving the wrong problem to begin with.
What should they do next? (Check all that apply).View
2.Go back to Step 3 Brainstorming.
Question 8: Joaquin and his team spent most of the meeting discussing how they were going to cut their budget and add more staff to complete the project mandated by the new guidelines. After they brainstormed a couple of ideas, they landed on a solution. Joaquin wrapped up the meeting and headed off to Stephanie to run it past her for approval. Stephanie asked if people would accept that idea and what pushback could result. She also asked if anyone might have a negative reaction. Then she asked if it still seemed like a good solution. Needless to say, Joaquin went back to the team for more ideas.
What steps did Joaquin skip?View
3.Prepare & Recommend
Question 9: Marisela was excited that the team wanted her opinion on how to solve the space issue in the office. She suggested that they look at the suite next door to see if it might work for the group. When Bernard said it was too expensive, Marisela said, how do you know that? What’s the budget? I bet I could get a better price because I know the owner. Bernard shrugged and said, “Whatever, it’s a waste of time.”
What went wrong?View
Question 10: Which of these tools can help you facilitate a great group brainstorming session? (Check all that apply).View
3.Large conference room with glass walls for post-its.
Week 3: Critical Thinking Skills for the Professional Coursera Quiz Answers
Quiz: Module 3 Quiz
Question 1: Latisha was presenting her idea about how to solve the staffing problem and her boss Ashima said that had been tried before with no improvement. Ashima suggested they go another way and Latisha said with a raised voice, “We’ve tried that too, and I think if we don’t try my idea, we’re going to have a much bigger issue, worse than we have ever seen, and this problem will never go away!”
What kind of response was Latisha exhibiting to Ashima’s feedback?View
Question 2: Vikas was excited to share the team’s idea for solving the budget cuts impact. His team had not only come up with a plan that worked with the new budget, but they actually came up with ideas that would improve current processes for more efficiency. When he finished presenting the new plan to the department’s management team, the team asked if they had considered the overall goals of the organization. Although Vikas thought the answer was obvious, he shared the intricacies of how the plan did, indeed, meet the goals.
What kind of response did Vikas exhibit to the management team’s feedback?View
Question 3: Which of these responses should be AVOIDED when receiving feedback?View
Question 4: Check all the statements that demonstrate appropriate “BE” responses to feedback.View
2.We didn’t consult that department, Who should we talk to about this?
Question 5: When giving feedback on a solution, which of these statements helps facilitate future problem-solving efforts? (Check all that apply).View
2.Go for it, thanks for working on that. I look forward to your suggestions in the future.
Question 6: When giving feedback on a solution, which of these statements stifles future problem-solving efforts? (Check all that apply).View
2.That’s a terrible idea what made you think that would work?
Question 7: Aiko tasked Riker to deal with the break room refrigerator which was full of old food and had gotten quite dirty. When Riker suggested that everyone take away all their own food on Fridays and hire a monthly cleaning service, Aiko preferred a solution that didn’t involve paying a company to clean.View
Question 8: Gabriella and Rafael have been working together for a very short time. When they were tasked to work together and come up with a solution for improving the intake process, the first steps they should take are…View
Question 9: Irina and Lada couldn’t figure out why there were so many errors in the monthly report. After they did a detailed analysis of the problem, they uncovered that there were 2 employees who had been entering data incorrectly. They established that the goal was to get all employees to enter data correctly. They decided to retrain all 10 employees on the correct way to enter the data which would be time-consuming and costly, but at least everyone would be on the same page.View
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