Get Capstone: Applying Project Management in the Real World Quiz Answers of All Modules
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Capstone: Applying Project Management in the Real World Module 01 Quiz Answers
Activity: Draft a project charter Quiz Answers
Q1. Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.
Answer:
Plans to expand the tablet rollout to all Sauce & Spoon locationsThe pilot will roll out in the bar area of each restaurant
Explanation:
The project summary focuses on key aspects of the project, such as its initial implementation in the bar area and the potential for broader expansion. A detailed timeline belongs to the project plan, not the summary.
Q2. Which goals did you identify in the supporting materials for this project? Select all that apply.
Answer:
Increase product mixDecrease table turn time by 30 minutes
Explanation:
These goals align with improving the dining experience and operational efficiency, as highlighted in the supporting materials. Hiring staff and creating a project charter are not stated goals of the project.
Q3. Which goals are suggested or implied by the supporting materials? Select all that apply.
Answer:
Decrease employee burnout and turnoverReduce the number of negative customer reviews
Explanation:
These goals are implied as benefits of implementing the tablet system, which aims to streamline operations and improve customer and employee satisfaction.
Q4. Which deliverables did you identify in the supporting materials for this project? Select all that apply.
Answer:
Tablets installed in the bar area of two restaurant locationsA plan to train the staff on the new systemClear data points to track metrics
Explanation:
These are concrete deliverables required to ensure the success of the pilot project. A customer loyalty program is unrelated to this initiative.
Activity: Revise your project charter Quiz Answers
Q1. Which of the following decisions are the subject of stakeholder misalignment within the Sauce & Spoon tablet project?
Answer:
Remove decreasing guest wait time as a separate goalReallocate payroll to hire more kitchen staff
Explanation:
Stakeholders are misaligned on these decisions because they involve conflicting priorities: operational goals (like guest wait time) and resource allocation (like payroll adjustments).
Q2. How does a project charter act as an alignment tool? Select all that apply.
Answer:
Addresses misalignments and documents when and how stakeholders resolve themLays out project details to ensure the team is working toward the outcomes all stakeholders expect
Explanation:
A project charter provides clarity on goals, deliverables, and responsibilities, helping stakeholders align expectations. However, it can evolve if necessary; it is not static.
Q3. How do Peta and her team resolve the issue of reallocating payroll to the kitchen staff?
Answer:
They discuss several ideas, but do not resolve the issue.
Explanation:
Peta and her team explore different approaches to addressing payroll reallocation but ultimately fail to reach a definitive resolution, leaving the issue unresolved.
Activity: Update your project charter goals Quiz Answers
Q1. Which of the following is an example of a measurable goal?
Answer: Reduce food waste by 25% by the end of Q2
Explanation: This goal is measurable because it includes a specific target (25% reduction in food waste) and a deadline (by the end of Q2), allowing progress to be tracked and evaluated.
Q2. Which of the following is an example of a time-bound goal? Select all that apply.
Answer:
Implement menu tablets by the start of Q2Increase appetizer sales by the end of Q2
Explanation:
These goals are time-bound because they specify clear deadlines: “by the start of Q2” and “by the end of Q2.” Goals must have a timeframe to meet the SMART criteria for time-bound objectives.
Q3. One of the project goals is to decrease average table turn time. Which version of this goal meets all the SMART criteria?
Answer: Decrease average table turn time by approximately 30 minutes by the end of the second quarter (Q2), resulting in decreased customer wait time.
Explanation: This version is specific (30 minutes), measurable (reduction in turn time), achievable (reasonable timeframe), relevant (addresses customer wait time), and time-bound (by the end of Q2).
Q4. One of the project goals is to increase the average check total for each table. Which version of this goal meets all the SMART criteria?
Answer: Increase average check total to $75 by the end of Q2 by selling more appetizers and beverages, resulting in increased profits.
Explanation: This version includes all SMART criteria: it is specific (average check total to $75), measurable (track average sales), achievable, relevant (increased profits), and time-bound (by the end of Q2).
Test your knowledge: Project charter components Quiz Answers
Q1. What is the purpose of a project charter? Select all that apply.
Answer:
Organizes vital project informationDefines the project and outlines necessary detailsActs as a useful reference throughout the project
Explanation:
The project charter provides an overview of the project, organizes key details, and serves as a reference document throughout the project. It is not a detailed project plan with a schedule.
Q2. What three questions should you ask yourself when adding details to a project charter? Select all that apply.
Answer:
What details are most important to the stakeholders?Are there project details that the stakeholders might disagree with?Who are the stakeholders?
Explanation:
These questions ensure that the project charter includes relevant, stakeholder-focused details and accounts for potential disagreements. Knowing the stakeholders is key to creating alignment and clarity.
Q3. How can you use your project charter as a tool to align with stakeholders in the initiation phase?
Answer: Present the project charter to stakeholders to confirm that everyone agrees with the project information.
Explanation: The project charter helps align stakeholders by presenting key details and confirming agreement on project goals, scope, and other essential information.
Q4. Fill in the blank: _____ are the expected gains of a project. These can be direct or indirect.
Answer: Benefits
Explanation: Benefits are the anticipated advantages or gains from a project, which can include increased efficiency, revenue, or other positive outcomes, whether direct or indirect.
Q5. What step for making project charter goals measurable involves researching how others in your industry quantify success?
Answer: Benchmarking
Explanation: Benchmarking involves comparing your project’s goals with industry standards or similar projects to quantify success effectively and establish measurable objectives.
Activity: Complete a stakeholder analysis Quiz Answers
Q1. Where in the Power-Interest Grid did you place the following stakeholder: Omar Mubarak? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Omar Mubarak likely has significant power but a moderate or low interest in the project. Keeping him satisfied ensures his support without overwhelming him with unnecessary details.
Q2. Where in the Power-Interest Grid did you place the following stakeholder: Deanna Coleman? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Deanna Coleman has high power and high interest in the project, so it’s crucial to actively engage her and ensure she remains informed and involved in key decisions.
Q3. Where in the Power-Interest Grid did you place the following stakeholder: Carter Ward? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Carter Ward likely has low power and low interest in the project, so monitoring his involvement ensures that resources are not wasted on excessive communication.
Q4. Where in the Power-Interest Grid did you place the following stakeholder: Gilly Tyson? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Gilly Tyson likely has low power but high interest in the project. Regular updates and acknowledgment of her contributions are sufficient to keep her engaged and supportive.
Q5. Where in the Power-Interest Grid did you place the following stakeholder: Alex Schmidt? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Alex Schmidt may have significant power but less interest. Keeping him satisfied with periodic updates will maintain his support without overburdening him.
Q6. Where in the Power-Interest Grid did you place the following stakeholder: Nia Williams? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Nia Williams likely has both high power and interest in the project. Close management is necessary to ensure her alignment and active participation throughout.
Q7. Where in the Power-Interest Grid did you place the following stakeholder: Zane Dutchman? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Zane Dutchman probably has low power and interest in the project, so minimal monitoring is adequate to ensure he is informed without requiring significant effort.
Q8. Where in the Power-Interest Grid did you place the following stakeholder: Larissa Stein? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Larissa Stein has high interest but low power. Providing updates and seeking her input will keep her invested and supportive of the project.
Q9. Where in the Power-Interest Grid did you place the following stakeholder: Seydou Diallo? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.
Answer: Seydou Diallo likely has high power and interest. Active management is required to ensure his satisfaction and involvement in critical aspects of the project.
Capstone: Applying Project Management in the Real World Module 01 Challenge Quiz Answers
Q1. You know the project charter should include which of the following?
Answer:
- Executive Summary
- Goals
- Deliverables
Explanation: A project charter typically includes an executive summary for an overview, clear goals for the project, and deliverables as the key outputs. A day-to-day timeline is part of a detailed project plan, not the charter.
Q2. Which of the following best describes a deliverable?
Answer: The desired results of the project.
Explanation: Deliverables are the tangible or intangible results or outcomes that the project aims to produce.
Q3. What does the stakeholder mean by “alignment”?
Answer: Reaching agreement between two or more parties.
Explanation: In project management, alignment refers to ensuring all stakeholders agree on the project goals, tasks, or decisions.
Q4. Which of the following is the most effective way to document misalignments and their resolutions?
Answer: Create an appendix to the project charter with a timestamp for new or updated information.
Explanation: Adding an appendix with timestamps ensures a clear, accessible record of misalignments and how they were resolved without altering the main project charter.
Q5. Which of the following best describes benchmarking?
Answer: Evaluating success against the standard.
Explanation: Benchmarking involves comparing your project goals or performance metrics against established standards or best practices to measure success.
Q6. Which of the following project goals is the best representation of an attainable goal?
Answer: Improve sales revenue by 7%.
Explanation: Given the historical data of 6%, 4%, and 5% revenue growth, a 7% improvement is realistic and attainable.
Q7. Which of the following questions will best help you set your project scope?
Answer:
- Which project details are your stakeholders aligned on that would be considered in-scope?
- Are there any details you should designate as out-of-scope for this particular project?
Explanation: These questions help clearly define what is included and excluded in the project scope, ensuring alignment with stakeholder expectations.
Q8. One of the most important negotiations you will deal with is _______.
Answer: Defining and maintaining project scope.
Explanation: Defining and maintaining the scope ensures the project stays within boundaries, preventing scope creep and keeping resources focused.
Q9. Which of the following is a common tool used for determining priorities?
Answer: Triple Constraint Model
Explanation: The Triple Constraint Model balances scope, time, and cost to help prioritize tasks and make decisions effectively.
Q10. Which of the following best describes this temporary alliance?
Answer: Coalition
Explanation: A coalition refers to a temporary partnership formed to achieve a specific goal or joint activity in a negotiation or project context.
Capstone: Applying Project Management in the Real World Module 02 Quiz Answers
Activity: Identify project tasks: Analyze project documents Quiz Answers
Q1. What are some resources you can consult to find tasks to add to a project plan?
Answer:
- The project charter
- Project plans used in the past for similar projects
- Relevant work documents, like emails or meeting notes
Explanation: The project charter provides a high-level overview of the project’s goals and deliverables. Historical project plans and relevant work documents like emails or meeting notes can reveal actionable tasks based on past experiences or ongoing communications. Customer surveys, while valuable, typically contribute to defining project goals rather than identifying tasks directly.
Q2. Which of these tasks might you identify from your Sauce & Spoon menu tablets project charter?
Answer:
- Install tablets in the bar areas at the Downtown and North restaurant locations
- Train management, FOH staff, and BOH staff
- Implement a post-dining survey to assess customer satisfaction
Explanation: The project charter likely outlines specific deliverables such as installing the tablets, training staff to use them, and assessing customer satisfaction. Adding a reservation booking feature might require separate stakeholder input and might not be directly tied to the charter’s objectives for this project.
Q3. Which of the following tasks from the historical project plan could be helpful for the tablet project?
Answer:
- Test out reservation systems
- Generate quotes and review costs
- Create contracts and statements of work for vendors
- Create a launch day plan: staffing, troubleshooting, etc.
Explanation: Tasks such as testing systems, reviewing costs, creating contracts, and planning launch day activities are foundational to the success of a project involving new installations like tablets. These steps ensure readiness and minimize risks associated with deployment.
Q4. Which of the following project tasks can you identify from the email exchange about tablet logistics?
Answer:
- Connect the Sauce & Spoon marketing team with Terrific Tablets for branding
- Train the staff to update the menu
- Schedule an electrician
Explanation: Emails regarding tablet logistics likely cover practical and implementation-focused tasks, such as branding, training staff, and addressing technical requirements like scheduling an electrician. Training general managers to enter payroll may be unrelated to the scope of the tablet project.
Activity: Identify project tasks: Conduct online research Quiz Answers
Q1. How does domain knowledge help project managers with new projects?
Answer:
- Saves time on future projects within that industry
- Provides information about a given industry and types of projects in that industry
Explanation: Domain knowledge provides project managers with an understanding of industry-specific practices, challenges, and requirements. While it doesn’t necessarily make them experts in the industry, it helps streamline processes and ensures informed decision-making. It also reduces the learning curve for future projects in the same domain.
Q2. What tasks could you create from this finding: “Our restaurant keeps our devices safe by always locking them up at the end of service, and making sure we keep track of them at all times.”
Answer:
- Enable GPS location services on each tablet
- Create a procedure for securing tablets at the end of the night (at the table or in a safe)
Explanation: The finding emphasizes the importance of keeping track of the devices and securing them. Tasks like enabling GPS location services and creating procedures for securing the tablets directly address this need. Upgrading the restaurant’s security system and running tests on the software may not be directly tied to the finding.
Q3. What tasks could you create from this finding: “Tablets increase customer confidence that their credit card information won’t be stolen when they understand that transactions take place through a secure portal at the table.”
Answer:
- Include payment security talking points in waitstaff training
- Create messaging about payment portal security to display on the tablets
Explanation: The finding highlights customer concerns about payment security. Including talking points in training ensures waitstaff can reassure customers, and creating messaging on the tablets directly communicates the secure nature of transactions. Partnering with a credit card company or encouraging card use at non-tablet tables are unrelated to this specific insight.
Test your knowledge: Identifying tasks Quiz Answers
Q1. As a project manager working on a new project, you need to identify potential tasks for the team. For this project, there are many roles that require specific expertise and many distinct tasks. Additionally, some team members will have similar tasks. You’d like to have the team generate a full list of detailed tasks and get agreement on the tasks and owners. What interaction should you have?
Answer:
- Group brainstorm with the team
Explanation: A group brainstorm allows for collective input, ensures that all team members contribute their expertise, and promotes alignment on task ownership. This approach is ideal for generating a comprehensive list of tasks and fostering team agreement.
Q2. As a project manager working on a new project, you need to select a graphic designer on your team to work on a marketing campaign. You’re unsure of each designer’s background and skill set. Which type of interaction would be best to learn more about each teammate’s background and identify potential tasks?
Answer:
- One-on-one conversations with team members
Explanation: One-on-one conversations provide a personalized setting to understand individual team members’ skills, backgrounds, and potential contributions in depth. This targeted approach is more effective than group discussions or stakeholder meetings for identifying specific expertise.
Q3. As a project manager working on a new project, you need to identify potential tasks for the team. For a deliverable, you need to create marketing materials, but your team’s primary expertise is product development. Which type of interaction would be best to identify marketing-related tasks?
Answer:
- Consultation with experts not on the team
Explanation: Since the team lacks expertise in marketing, consulting with external experts ensures accurate identification of relevant marketing tasks. They can provide specialized insights that the team may not have.
Q4. As a project manager working on a new project, you need to identify potential tasks for the team. For this project, you plan to get input from the team’s leadership about tasks. Which type of interaction would be best to identify tasks?
Answer:
- Meeting with key stakeholders
Explanation: Key stakeholders, including team leadership, can provide strategic insights and ensure alignment with project goals. A meeting with stakeholders is the best approach to gather input for task identification.
Q5. As a project manager, you’re going to meet with a stakeholder to discuss potential project tasks. What are two best practices to prepare for the meeting?
Answer:
- Gather as much task information as possible before the meeting
- Outline clear questions that still need answers
Explanation: Preparing task information helps you approach the meeting with a solid foundation, while outlining unanswered questions ensures the discussion is focused and productive. Waiting to gather information or scheduling a pre-call may lead to inefficiencies.
Test your knowledge: Time estimation Quiz Answers
Q1. What are the benefits of providing accurate time estimates for individual tasks?
Answer:
- They help you accurately track task progress.
- They help you predict if a milestone may go over a deadline.
- They establish a better sense of the overall project timeline.
Explanation: Accurate time estimates enable precise tracking of progress, provide early warning signals for potential delays, and help create a realistic and comprehensive project timeline. Avoiding project management software is unrelated to time estimates.
Q2. What strategy for getting an accurate time estimate did you choose?
Answer:
- Check the expert’s understanding of the task.
Explanation: Asking the expert to explain each step in detail ensures they fully understand the task and their estimate accounts for all required steps.
Q3. What strategy for getting an accurate time estimate did you choose?
Answer:
- Discuss the assumptions the expert may be making when they give an estimate.
Explanation: Asking questions about equipment and team size reveals the assumptions underpinning the expert’s estimate, allowing adjustments for more accuracy if these assumptions change.
Q4. What strategy for getting an accurate time estimate did you choose?
Answer:
- Check the expert’s estimates against the actual time spent on similar tasks.
Explanation: Comparing the current task to similar past tasks helps refine estimates by leveraging historical data and identifying differences or similarities that impact time requirements.
Q5. What type of time estimate considers how long it takes to complete a task, plus the time it takes to test the product?
Answer:
- Total duration estimate
Explanation: A total duration estimate includes both the time to complete a task and any necessary testing, giving a comprehensive view of the effort required to deliver the final product.
Activity: Part 2: Identify time estimates for your project plan Quiz Answers
Q1. What are some risks that might affect the time estimate for shipping and receiving the tablets?
Answer:
- Broken devices
- Tablets shipping with outdated software
- A shipping delay
Explanation: Broken devices can lead to additional delays, outdated software might require updates before usage, and shipping delays are a common logistical risk. A repair fee is a financial consideration, not a time-related risk.
Q2. What are some risks that might affect the time estimate for uploading menu and coupon content?
Answer:
- Carter’s schedule can be unpredictable
- Carter wants to revamp the menu before he finalizes the menu and coupon information
Explanation: Carter’s unpredictable schedule and the decision to revamp the menu add uncertainty to the timeline. Customer interest and waitstaff training are unrelated to the task of uploading content.
Q3. What are some risks that might affect the time estimate around POS integration?
Answer:
- Sauce & Spoon may not be running version 3.0 of their POS software
- Sauce & Spoon may need to update their POS system
Explanation: POS integration may require specific software versions or updates, which could delay the process. Waitstaff training and licensing fees do not directly affect the time estimate for integration.
Q4. What time estimate is appropriate for the tablet shipping schedule?
Answer:
- 10 days
Explanation: Based on the transcript, the most reasonable estimate accounts for typical shipping times and possible minor delays, aligning with the 10-day option.
Q5. What time estimate is appropriate for the software installation schedule?
Answer:
- 5 days
Explanation: The transcript indicates a moderate time frame that accommodates setup and initial testing, making 5 days the most accurate choice.
Activity: Add confidence ratings Quiz Answers
Q1. The meeting notes state that training will happen in two phases—one for managers and one for staff. Which of the following three-point time estimates would you choose for fully training the team (including planning, training the managers, and training the staff at each location)?
Answer:
- Optimistic: 10 days; Most Likely: 14 days; Pessimistic: 21 days
Explanation: This estimate provides a realistic range for the phased training process. It accounts for planning, manager training, and staff training while allowing for potential delays. Other options either underestimate or overestimate the time required.
Q2. Which of the following pieces of information should Peta consider when determining the confidence rating for the wiring time estimate?
Answer:
- The electrician is confident in the amount of time they need to complete the wiring
- The team’s level of confidence in the time estimate
- The restaurant has attempted table wiring at least once before
Explanation: The electrician’s confidence and the team’s historical experience with wiring are critical factors in evaluating the reliability of the time estimate. The menu update is unrelated to wiring.
Q3. The meeting notes state that Sauce & Spoon has never integrated tablet software with their POS system before and may need to upgrade the system before starting the integration. What confidence rating is appropriate for the POS system time estimates?
Answer:
- Low
Explanation: Since the team has no prior experience with this integration and an upgrade may be required, there is significant uncertainty, warranting a low confidence rating.
Q4. The meeting notes state that the electrician could complete the wiring for both locations in two business days (or 16 hours). Because the restaurants cannot close for a full day for the upgrade, the team estimates four business days (two half-days at each location) to complete the wiring. Based on this information, what notes could you make to add context for this task in the project plan?
Answer:
- “Check with electrician on whether mornings or afternoons work better with their schedule”
- “Contact internet service provider to ensure the network can handle tablet WiFi traffic”
Explanation: Coordinating with the electrician ensures alignment on scheduling, and verifying network capacity addresses technical readiness for tablet operation. General managers don’t need notifications about full-day closures since none are planned, and budgeting for the electrician is unnecessary as the task is already scoped.
Capstone: Applying Project Management in the Real World Module 03 Quiz Answers
Activity: Add quality standards to your project plan Quiz Answers
Q1. What are some ways that Peta and Deanna agree to measure the customer satisfaction quality standard for the tablet project?
Answer:
- An average table turn time of 45 minutes
- 98% order accuracy
Explanation: These metrics are objective and measurable, aligning with key customer satisfaction goals. While lobby wait time and email capture are valid metrics, they are not directly tied to the tablet project as discussed.
Q2. Quality standard criteria should be objective and measurable. In addition to the methods mentioned in the check-in transcript, what is another way Deanna and Peta could measure customer satisfaction for the tablet project?
Answer:
- Increase customer retention in tablet areas by 5%
Explanation: This is a clear, measurable criterion that reflects customer satisfaction. Other options are either subjective (e.g., creating a positive experience) or unrelated to the direct impact of the tablets (e.g., birthday celebrations).
Q3. In addition to customer satisfaction, what are some other quality standard categories that could help evaluate the success of the tablet test launch?
Answer:
- Functionality
- Design
- Ease-of-use
Explanation: Functionality, design, and ease-of-use are crucial aspects for evaluating the effectiveness and user experience of the tablets. While “environment” might influence customer perception, it is not a primary quality standard for this project.
Test your knowledge: Evaluation questions Quiz Answers
Q1. Fill in the blank: _____ involves observing, measuring, and then comparing your findings to a set of agreed-upon criteria.
Answer:
- Evaluation
Explanation: Evaluation refers to the process of assessing the performance of a project, product, or service against predetermined criteria.
Q2. Which quality management process includes beta testing, internal checklists, and feedback surveys?
Answer:
- Quality assurance
Explanation: Quality assurance focuses on processes that help ensure a project meets quality standards, including testing, checklists, and surveys to guarantee quality during development and before delivery.
Q3. What does evaluation help project managers to do?
Answer:
- Improve, judge, and learn about projects
Explanation: Evaluation allows project managers to assess the progress and outcomes, identify areas for improvement, and gain insights for future projects.
Q4. What aspects of a project do evaluation questions measure? Select all that apply.
Answer:
- Outcomes
- Impact
- Effectiveness
Explanation: Evaluation questions primarily focus on measuring the outcomes, impact, and effectiveness of a project, rather than risks, which are typically assessed through risk management processes.
Q5. There are two main categories of evaluation questions. One type helps you make improvements. What does the other type help you do?
Answer:
- Measure and compare
Explanation: While one set of evaluation questions helps identify areas for improvement, the other helps measure project performance and compare it to goals, benchmarks, or other relevant data.
Q6. Certain evaluation questions help improve a product or service while others help measure and compare. Which three of the following questions can help you improve?
Answer:
- What are the most common participant reactions?
- What works and what doesn’t?
- Which goals are we meeting?
Explanation: These questions help identify areas of success and areas that need improvement. The other options focus more on assessing the outcome or measuring results.
Q7. Which three of the following evaluation questions can help you measure and compare project outcomes?
Answer:
- What were the costs and benefits?
- Were there unintended results?
- Which goals are we meeting?
Explanation: These questions help compare the actual results with the intended goals, allowing for a measurement of the project’s success. The other options are more focused on improvement and lessons learned.
Q8. Which criteria do effective evaluation questions meet? Select all that apply.
Answer:
- They address stakeholder or user values, interests, and concerns.
- They are practical and feasible to answer with available resources.
- They relate to the purpose of the project.
Explanation: Effective evaluation questions are relevant, actionable, and directly tied to the project’s objectives and available resources. Reducing project overhead is not typically a criterion for evaluation questions.
Activity: Create evaluation questions and indicators Quiz Answers
Q1. Which of the following are examples of good evaluation questions you could ask about customer satisfaction with the tablet project? Select all that apply.
Answer:
- Are customers receiving the correct orders?
- Are customers having a better dining experience with the tablets?
Explanation: These questions directly address customer satisfaction by focusing on order accuracy and the overall dining experience. The other options are more focused on staff or social media rather than satisfaction.
Q2. Which of the following are examples of good evaluation questions you could ask about tablet ease-of-use? Select all that apply.
Answer:
- How quickly are customers learning how to navigate the tablets?
- Do all the tablets work as expected?
Explanation: These questions are directly related to the ease of use of the tablets. They assess how well users can interact with the tablets and if the tablets are functioning as expected. The other options focus on staff training and design, which are important but not directly about ease-of-use.
Q3. Which of the following evaluation indicators can help answer the evaluation question, “Have we improved customer satisfaction?” Select all that apply.
Answer:
- Guests with shorter wait times report wanting to return 20% more often than those with longer wait times
- Guests who use the tablets are 50% more likely to recommend the restaurant to a friend
- Guests redeem coupons 25% more often
Explanation: These indicators directly reflect customer satisfaction improvements, showing the impact of reduced wait times, tablet use, and coupon redemption on customer behavior. The length of the average customer visit shortening could relate to efficiency but doesn’t directly measure satisfaction.
Q4. Which of the following evaluation indicators can help answer the evaluation question, “Are the tablets functioning properly?” Select all that apply.
Answer:
- Tablet error logs report a maximum of one error per shift
- Waitstaff can log into their tablet accounts on the first try
- 98% of customers who use tablets receive the correct order
Explanation: These indicators directly assess the tablets’ functionality, focusing on error rates, login success, and order accuracy. Increased appetizer sales are more about sales performance than tablet functionality.
Test your knowledge: Survey development Quiz Answers
Q1. Fill in the blank: _____ are a method of collecting data you can use to evaluate and measure the quality of a project’s processes, goals, or deliverables.
Answer:
- Evaluation indicators
Explanation: Evaluation indicators are used to gather and measure data, which helps in assessing the quality of a project’s processes, goals, or deliverables. The other options relate to planning or tools but don’t specifically focus on collecting data for measurement.
Q2. What is the relationship between survey questions and evaluation questions?
Answer:
- Survey questions collect data that helps you answer evaluation questions.
Explanation: Survey questions are designed to collect specific data from respondents, which can then be analyzed to answer broader evaluation questions about a project or its outcomes.
Q3. What is the purpose of an evaluation indicator?
Answer:
- An evaluation indicator clarifies the specific type of data you need to collect to answer your evaluation questions.
Explanation: Evaluation indicators help define what data needs to be gathered in order to answer the evaluation questions effectively. They guide the collection process to ensure relevant data is collected.
Q4. Imagine that a bank adds a new check deposit feature to its mobile app. One of the evaluation questions for the new feature is: “Does the new feature improve user experience and satisfaction with our app?” Which of the following survey questions can help you answer this evaluation question? Select all that apply.
Answer:
- Did you encounter any technical difficulties while using this feature?
- Would you recommend this feature to a friend?
- On a scale of 1–5, where 1 is “very easy” and 5 is “not at all easy,” how easy is this feature to use?
Explanation: These survey questions directly assess user experience and satisfaction, which help answer the evaluation question about the new feature’s impact. The other options (about technical knowledge or timing) are not directly related to satisfaction or user experience.
Q5. Imagine that a meal kit service pilots a new line of customizable recipes for different dietary needs. One of the evaluation questions about the pilot’s outcome is: “How satisfied are our customers with the new recipes?” Which of the following survey questions would be most useful to answer the evaluation question?
Answer:
- How many of our new recipes would you make again?
Explanation: This question directly measures customer satisfaction by asking how likely they are to repeat the experience. The other options either focus on specific recipe preferences or usage habits rather than overall satisfaction.
Test your knowledge: Evaluation findings Quiz Answers
Q1. What is the first thing you should do when preparing an evaluation presentation?
Answer:
- Consider your audience.
Explanation: Before diving into the details of the evaluation, it is important to consider who your audience is, what they care about, and how they prefer to receive information. This will help shape the tone, style, and structure of your presentation.
Q2. Which are the most efficient methods for presenting evaluation findings to senior stakeholders and executives? Select all that apply.
Answer:
- Summary sheet
- Slide-based report
Explanation: Senior stakeholders and executives typically prefer concise and high-level information. A summary sheet and slide-based report offer a digestible format, focusing on key points. Raw survey data and a full evaluation report might be too detailed for an executive audience.
Q3. Fill in the blank: By _____ data, you become familiar with survey respondents, results, and what those results mean for project quality.
Answer:
- filtering and analyzing
Explanation: Filtering and analyzing data are essential steps for understanding the survey results and interpreting what they mean in the context of the project. This is the process that makes data actionable.
Q4. Imagine you are a project manager creating an evaluation presentation based on the results of a customer survey. You analyze the data, learn what the data means, and confirm how the data answers your evaluation questions. What is the final step you need to take before presenting your results?
Answer:
- Shape the story of your findings into a cohesive narrative.
Explanation: After analyzing the data, the next step is to structure it into a clear and engaging narrative that resonates with your audience. This helps ensure that the findings are communicated effectively.
Activity: Complete a retrospective document Quiz Answers
Q1. What areas of the project went well, according to the customer survey results? Select all that apply.
Answer:
- Customers enjoyed extended time at the tables
- Customers found the checkout process quick, easy, and secure
- 78% of the customers signed up for the newsletter on the tablets
Explanation: These are positive outcomes as they reflect customer satisfaction with aspects like checkout efficiency and engagement with the tablet features. The 12% of customers experiencing technical issues represents a challenge, not a success.
Q2. What areas of the project were considered a success during the test launch, according to the retrospective review?
Answer:
- Guests seemed to get the hang of the tablets
- Tickets were easy to track and came through at a good pace
- 72% of customers reported that their orders were correct
Explanation: These areas indicate positive results during the test launch, such as user adaptation to the tablets, effective ticket tracking, and order accuracy, which are critical for a smooth experience. Table turn time staying about the same is not an improvement, so it’s not a success.
Q3. According to the retrospective review, what are two areas that need further improvement?
Answer:
- Graphic functionality of the tablets
- Orders getting sent back
Explanation: Graphic functionality issues and orders being sent back highlight areas that need further attention and improvement. These problems could affect the user experience and operational efficiency, and they should be addressed to enhance the project’s performance.
Capstone: Applying Project Management in the Real World Module 03 Challenge Quiz Answers
Q1. How does quality management help decrease overhead?
Answer:
- By reducing the number of errors that are an expense to the organization
Explanation: Quality management helps reduce costs by minimizing errors, which can lead to rework, wasted resources, and operational inefficiencies, thereby decreasing overhead expenses.
Q2. Which of the following are common resources for determining quality standards? Select all that apply.
Answer:
- Industry research
- Business case documents
- Corporate vision statements
Explanation: Quality standards are typically influenced by industry research, the specific goals outlined in the business case, and the overarching direction provided by corporate vision statements. Profit and loss statements are more related to financial performance, not directly to quality standards.
Q3. What is the purpose of quality assurance in quality management?
Answer:
- To evaluate and measure how well your project meets its goals
Explanation: Quality assurance focuses on assessing processes to ensure the project aligns with predefined quality standards, aiming to meet the established goals.
Q4. There are two main categories of evaluation questions: Questions that ask how you can make improvements and questions that help you measure and compare outcomes. Which of the following questions intends to help you measure and compare?
Answer:
- What are the costs and benefits?
Explanation: The question about costs and benefits helps measure and compare the results of the project. It provides quantifiable data to assess project outcomes, making it fit into the measurement and comparison category.
Q5. You are evaluating a customer experience initiative that you manage for a large grocery store. Which of the following evaluation indicators would answer the evaluation question: Is advertising on large billboards improving store sales?
Answer:
- Store revenue has increased by 15% over the last quarter.
Explanation: The increase in revenue is a direct indicator of the impact of billboard advertising, answering the evaluation question regarding its effectiveness in improving sales.
Q6. Your quality management plan for a product redesign project includes beta testing to preview new features. You ask beta test participants this question: “On a scale of 1 to 5 (where 1= “almost never” and 5= “all the time”), how often would you use this feature?” What type of survey question is this an example of?
Answer:
- A close-ended scaled question
Explanation: This question uses a predefined scale (1 to 5), making it a close-ended scaled question, where participants select a response based on a numerical rating.
Q7. You need to prepare an evaluation presentation for one of your project’s senior stakeholders. Which of the following presentation styles would be most appropriate for your audience?
Answer:
- A one-page write-up of information relevant to their investment in the project.
Explanation: Senior stakeholders typically prefer a concise and direct summary of information that is directly relevant to their interests, such as investment impact, rather than detailed reports or raw data.
Q8. Which of the following are among the main purposes of a retrospective? Select all that apply.
Answer:
- To facilitate improved collaboration
- To encourage team building
- To promote positive changes
Explanation: Retrospectives aim to reflect on the team’s processes, improve collaboration, promote learning and positive changes, and build team cohesion. Singleing out weak performers is not the goal.
Q9. As a project manager, you are leading a project retrospective. You start the meeting by reminding the team that no stakeholders or customers are involved in this meeting. What technique are you using to encourage participation in the retrospective?
Answer:
- Create a safe environment
Explanation: By clarifying that stakeholders or customers are not involved, you’re fostering a safe space for open discussion and encouraging honest participation from the team.
Q10. In the context of a retrospective, what term best refers to responsibility for decisions associated with a project or task?
Answer:
- Accountability
Explanation: Accountability refers to the responsibility for decisions and outcomes within a project or task. It ensures that individuals or teams take ownership of their actions and decisions.
Capstone: Applying Project Management in the Real World Module 04 Quiz Answers
Activity: Complete the project closeout report Quiz Answers
Q1. Which of the following are good sources of information to help you assess the outcome of the tablet rollout project? Select all that apply.
Answer:
- Feedback from the project retrospective review
- Data reports generated by the tablet software
- Customer satisfaction survey data
Explanation: Feedback from the project retrospective review provides insights on team performance and challenges. Data reports generated by the tablet software can provide objective metrics on usage, errors, and performance. Customer satisfaction survey data directly measures user experience and the impact of the tablets on customer satisfaction.
Q2. According to the information in the closeout report template, the survey results, and Peta’s check-in e-mail, which three major areas improved as a result of the test launch?
Answer:
- Decreasing table turn time, simplifying tablet navigation, and decreasing food waste
Explanation: The improvements mentioned—decreasing table turn time, simplifying tablet navigation, and reducing food waste—are likely the key areas of focus in the test launch, which aligns with typical goals for efficiency, ease of use, and resource management.
Q3. Which of the following next steps are appropriate for the closeout report? Select all that apply.
Answer:
- Plan to roll out tablets at other locations
- Continue to improve order accuracy
- Continue to survey and solicit feedback from guests
Explanation: The next steps should focus on scaling the success (e.g., rolling out tablets to other locations), ensuring ongoing improvement (e.g., continuing to improve order accuracy), and maintaining engagement with guests (e.g., surveying for feedback).
Q4. What goals did the team achieve by implementing feedback from the test launch project? Select all that apply.
Answer:
- Reduce food waste by 25%
- Reduce table turn time by 30 minutes
Explanation: The team likely achieved these goals through improved operational efficiencies and better use of the tablets to streamline processes. Reducing food waste and speeding up table turn time are common goals when implementing such technology. Reducing the cost of menu items and reducing daily guest count are less directly related to feedback from a test launch.
Test your knowledge: Impact report Quiz Answers
Q1. Impact reports serve which two of the following purposes?
Answer:
- Impact reports provide a why that guides the team while they work on the project.
- Impact reports are designed to show others the value that the project added.
Explanation: Impact reports help guide the team with the rationale behind their efforts and demonstrate the value the project brought, which is critical for understanding its significance and success. They are not designed to include all daily details or extreme granularity of tasks completed.
Q2. What are the objectives of an executive summary? Select all that apply.
Answer:
- To share key takeaways with senior stakeholders who may not have time to review an entire report
- To describe the project’s purpose and outcome
- To provide an overview of the main points of a larger report
Explanation: An executive summary condenses the report’s key takeaways and highlights the project’s purpose and outcome for senior stakeholders. It provides an overview without delving into daily details or project management specifics meant for other project managers.
Q3. What topics are typically included in an impact report? Select all that apply.
Answer:
- Next steps
- Results
- What worked
Explanation: Impact reports typically cover the results of the project, what worked well, and next steps, ensuring stakeholders understand the project’s impact and the path forward. Activity descriptions and executive summaries are typically separate sections or documents rather than part of the impact report itself.
Q4. What three elements are you likely to find in an executive summary of an impact report?
Answer:
- Methodology and approach
- Lessons learned
- Key accomplishments
Explanation: An executive summary should include an overview of the project’s methodology and approach, key accomplishments, and lessons learned to provide a concise yet comprehensive overview for senior stakeholders.
Q4. What should you describe in the key accomplishments section of a project impact report?
Answer:
- The activities, tasks, and milestones that helped you find success.
Explanation: The key accomplishments section should focus on the specific tasks, activities, and milestones that contributed to the success of the project, giving an overview of what was achieved and how. Time estimates, potential future improvements, or user survey questions are typically not part of this section.
Capstone: Applying Project Management in the Real World Module 04 Challenge Quiz Answers
Q1. You encounter a problem that requires changes to the project plan your stakeholders agreed upon. Which of the following is the best choice for how to address the problem?
Answer:
- Present the problem succinctly to your stakeholders and offer a solution.
Explanation: When faced with a problem that impacts the project plan, it’s important to clearly communicate the issue and propose a solution. This approach is more efficient and productive than pausing operations or sending excessive documentation.
Q2. As a project manager, you need to synthesize information about a problem to stakeholders. What should you do first in your synthesizing process?
Answer:
- Gather information from multiple sources.
Explanation: Before synthesizing information, gathering it from multiple sources allows you to get a comprehensive understanding of the issue, ensuring your solution is based on well-rounded insights.
Q3. OKRs are a tool used for what?
Answer:
- Organization-wide goal setting
Explanation: OKRs (Objectives and Key Results) are used for setting and aligning organization-wide goals. They provide a framework to define objectives and track the results that help achieve them.
Q4. Stakeholders are often focused on other work beyond your project. What is one way to establish the significance of a problem in your project to stakeholders?
Answer:
- Explain how the problem will negatively impact a company-wide OKR.
Explanation: Connecting a project problem to a larger company goal (OKR) is an effective way to demonstrate its significance to stakeholders, helping them understand its broader impact on organizational objectives.
Q5. As a project manager, what should you consider before writing an email to a stakeholder to communicate an issue? Select all that apply.
Answer:
- What is most important to a stakeholder
- How the problem will affect the company as a whole
Explanation: When communicating an issue to a stakeholder, it’s essential to focus on what matters most to them (e.g., organizational goals, project impact) and explain how the problem affects the broader company. This approach ensures your message resonates with the stakeholder.
Q6. You are writing the closeout report for a project you are managing. You describe the workflow you used with your team and that you implemented Agile principles in project management. Which part of your closeout report is the best place to document this information?
Answer:
- Methodology section
Explanation: The methodology section of a closeout report is the appropriate place to document the processes, approaches, and principles (like Agile) that were applied during the project.
Q7. When creating an executive summary, what questions should the summary answer? Select all that apply.
Answer:
- What problems did we encounter during this project?
- How effectively was the project delivered?
- What did we learn from this project?
Explanation: An executive summary should answer key questions that summarize the project’s challenges, effectiveness, and lessons learned. This helps stakeholders quickly understand the project’s outcome and takeaways.
Q8. What is the difference between a closeout report and an impact report?
Answer:
- A closeout report is written for the project manager to document the steps of the project. An impact report is written for stakeholders to have documentation of the steps in the project.
Explanation: A closeout report primarily serves the project manager, documenting the process, steps, and outcomes of the project. In contrast, an impact report is intended for stakeholders, highlighting the results and value added by the project to the organization.
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Capstone: Applying Project Management in the Real World Quiz Answers
