Communication Strategies for a Virtual Age Coursera Quiz Answers

Communication Strategies for a Virtual Age Week 1 Answers

Module 1 Quiz Answers

Q1. Please select the three traps speakers fall into from the choices below.

Using formal language
Speaking generally in 3rd Person
Reading prepared speech
Using too many details

Q2. Which of these are examples of speaking in the 3rd person (you can choose more than one).

Telling someone what to do instead of telling someone a time you did it.
Speaking in the first person only.
Giving advice instead of an anecdote.
Speaking in the 3rd person only.

Q3. What is Businessese?

An effective form of communication used when speaking professionally.
A programming language of virtually communication.
Using industry specific terminology.
Another way of saying speaking formally to try to sound professional.

Q4. What is the trap of formalized language say?

Using words you would not normally use in a conversation
Using technical terms to better explain an idea.
Using business language to sound professional
All of the above

Q5. What is the strategy if you don’t think you can speak informally or can avoid the formality trap?

Start formally and end casually
Only speak formally
Speak with lots of details to overcome the formality

Q6. What are the two things a listener wants from communication?

Curiosity and a picture they can imagine
A lot of details so they can imagine what you are saying.
A hierarchy of information that goes from general to specific

Q7. Why should we avoid using too many details?

Using too many details confuses the listener
More details doesn’t mean more understanding
It will cause you to get lost in your explanation and eventually fizzle out
All of the above

Q8. What are the three types of virtual teams identified so far? There maybe more than one correct answer.

Everyone is in the same location
One person is in a different location
Everyone is in a different location
Everyone is communicating at different times

Q9. Which of these is a PRO of virtual communication? There maybe more than 1 correct answer.

It allows you to generate ideas because you can feed off each other
Tend to feel less pressure to think of things in the moment
Avoid likelihood of groupthink
It allows you to pick up on non-verbal communication

Q10. How can you reward someone virtually so that they feel a stronger sense of belonging to the group.

Reward them by sending them e-gifts.
Reward them by recognizing them one on one or in person
Reward them recognizing them in front of the group.

Communication Strategies for a Virtual Age Week 2 Answers

Module 2 – Meetings Answers

Q1.

A clear purpose for each attendant
There is no pre-assigned homework.
There are no time allocations for each section.

Q2. Which of these below would be an example of QCTT.

Asking the room if they have any questions.
Telling the room that while we are here everyone is at the same level whether they are a VP or a programmer.
Establishing a rule that before any decision is made there must be a 8-% agreement from everyone in the room and that everyone must vote via anonymous ballot

Q3. How can you create a safe environment for everyone participating in our virtual meeting.

Posting a slide before the meeting starts asking everyone to check out a specific youtube video and asking them to only comment on what they agree with.
Having breakout rooms preset as people come in moving them into the breakout rooms to play two truths and a lie.
Having everyone introduce themselves once the meeting begins.

Q4. Gosha is a mechanical engineer running an online presentation. He wants to create interaction and discussion among the attendants. He wants to make a point about magnetism and its effects on structural integrity. He asks everyone listening to take a moment and count the metal objects in the room they are in. This is an example of:

An Action Question
A Rhetorical Question
A Discussion Question

Q5. Anu is running a virtual meeting to discuss some hiring options of new contractors among her executive teams. Currently there are 4 different options that she wants to try to narrow down. She knows that many participants will hesitate to speak their mind so publicly in front of the others. What can she do?

She can assign 4 groups and each has to do a cost/benefit on whichever option they are assigned and deliver a 1 minute report to the group.
She can break people into discussion groups.
She can ask for opinions and hope for the best? Probably a few people will speak up.

Q6. Anahita just finished a presentation promoting the benefits of a new marketing campaign to introduce Hockey to the Persian community for a TV station. At the end of the presentation her colleague asks the following question. “I have we do not have as cold of weather as Canada and I don’t even know if there are any ice rinks in the city, I don’t think anyone would be interested in a sport they can’t play. So I guess I am just wondering if you have thought about that?” Which response below do you think would be the most effective?

Yes you make a good point and I know this would be a big obstacle and we have looked and there are not many facilities at the moment. Our goal was more to make it something that people watch on TV/online, but you do have a good point that the lack of places to try it might impede interest.
The question was “we don’t have any ice rinks here and the fact that our weather is warmer makes it so people would not be very interested in Hockey.” I know how you feel, there is no ice here and this might be a huge investment to get the licensing rights for the NHL, we would have to educate people on how hockey works and they would not even be able to try it for themselves. I also felt that way, I mean I don’t like being cold and I have no idea how to ice skate. What we found though is that the only realm of TV that isn’t loosing views to online is the live sports community. We also found that across the world that language is the biggest barrier to getting views for Hockey. That is why we believe that providing a Persian language play-by-play for just the NHL play offs this next year can dramatically increase our viewership.
That is a good point and we don’t necessarily agree. We are not trying to get people to ice skate. We just want them to watch hockey and understand the game. The fact that we do not have cold weather would not necessarily prevent people from being interested, in fact we think that people will be interested because it will be a new sport to watch. If we can make them live then it is something that can’t be taken away by online viewing. We think that people prefer to watch sports live so it can also help us compete with online. Does anyone else have a question?
I could see how you feel that way, I also had the same thought, but we found that the biggest barrier to viewership is language so making it in Persian would get people watching.

Communication Strategies for a Virtual Age Week 3 Answers

Module 3 Quiz Answers

Q1. Someone who speaks in a blunt and matter-of-fact way would best be described as:

Hostile Communicator
Uninformed Communicator
Indifferent Communicator
Supportive Communicator

Q2. Someone who seems to not care or is non-responsive to requests could best be considered a…

Hostile Communicator
Uniformed
Indifferent Communicator
Supportive Communicator

Q3. When you are trying to negotiate/persuade someone who is Achievement motivated a good strategy is to:

Tell them how much it would benefit group cohesion
Give them slightly unreasonable deadlines
Tell them how it would benefit the organization and their position
Present them with cost/benefits for each option.

Q4. How could we best persuade someone with a Personal Power motivation?

As them for their advice/help/patronage.
Describe the benefits to the organization.
Give them very low risk options
Give them a challenge

Q5. Open-ended questions are best used to:

*There is more than one right answer*

As a followup to a closed ended to get someone talking
To potentially discover their communication style/power motivations
To steer the conversation in a certain direction
To find out something specific about the other person

Q6. How are strategic questions different from open-ended questions?

*There is more than one right answer*

A strategic is a type of open-ended question.
Strategic questions move someone to an action, open-ended questions do not.
Strategic questions are best posed as hypothetical.
A strategic gets a commitment from someone, open-ended questions do not.

Q7. Negotiating with someone about how much something will cost is a good example of:

Positional Bargaining
Strategic Questions
Principled Bargaining
Speaking to someone based on their power motivation

Q8. You are negotiating where to go on vacation with with a significant other. You want to go to Europe and have a luxurious month away. Your partner would like to go camping for a week instead. You have been arguing back and forth and are at a stalement. What should you do?

Try to find some travel options that include camping visits in Europe.
Just give in an do what your partner wants to avoid arguing more.
Find a third option to compromise between your partner’s needs and or is completely different.
Try to find out why the partner doesn’t want to go to Europe and or why they want to go camping.

Q9. The difference between Positional and Principled bargaining is?

Positional is about getting what your want and principled is about compromise.
Positional is monetary and principled is non-monetary.
Positional is about getting what you want and principled is about asking why you want it.
Positional bargaining deals with what is best to advance the speakers position within an organization, principled deals with what is best for the organization.

Q10. Jay is a micro-manager and seems to always want to know what everyone else is doing and have a say in any decision. We can assume that he has an influence/power motivation. Given that he is your manager how could you best work with him to accomplish your tasks?

*There is more than one right answer*

You can try to ask him for his advice after you have finalized everything into a few options.
Try to confront him and ask for some space in front of the group.
You could ask him for his advice at the beginning and let them know that you will get back to them in regards to how you used their advice.
You could ask Jay for his advice, decision making but with an unrealistic time constraint so that he will have to let you decide.
You could agree to whatever they say and do what they want.