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Get All Modules Technical Support Fundamentals Graded Quiz Answers
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Q1. Which of these tasks may be part of an IT support specialist role? Select all that apply.
Answer:
Fix or troubleshoot problems related to technological equipment.Ensure that an organization’s technological equipment is running smoothly.Implement security to make sure your organization’s systems are safe.Communicate with technology users to understand their challenges and needs.
Explanation:
IT support specialists are responsible for troubleshooting issues, maintaining equipment, implementing security protocols, and effectively communicating with users to address their technological needs.
Q2. What distinguishes computers from calculators?
Answer: Algorithms can be programmed into computers.
Explanation: Unlike calculators, computers can execute complex algorithms, store data, and run multiple applications, making them more versatile.
Q3. Which of these devices were used to store data in computers in the past but typically are no longer used? Select all that apply.
Answer:
Punch cardsFloppy disks
Explanation:
Punch cards and floppy disks were popular in earlier computing eras but have since been replaced by modern storage technologies like SSDs and cloud storage. Hard disk drives, however, are still widely used.
Q4. Fill in the blank: One byte can store ___ possible characters.
Answer: 256.
Explanation: One byte consists of 8 bits, and with 2^8 possible combinations, it can represent up to 256 characters.
Q5. Fill in the blank: ___ is a prevalent encoding standard that allows characters to be encoded with a variable number of bytes.
Answer: UTF-8.
Explanation: UTF-8 is a widely used character encoding standard that supports all Unicode characters using one to four bytes per character.
Q6. Fill in the blank: ___ are electrical components used to allow transistors to do complex tasks with binary operations.
Answer: Logic gates.
Explanation: Logic gates are fundamental building blocks in digital electronics, enabling transistors to perform binary operations like AND, OR, and NOT.
Q7. Use the following binary conversion table to convert the decimal value 123 into binary format.
Answer: 01111011.
Explanation: To convert 123 into binary:
- 128 → Off (0)
- 64 → On (1)
- 32 → On (1)
- 16 → On (1)
- 8 → On (1)
- 4 → Off (0)
- 2 → On (1)
- 1 → On (1)
Result:01111011.
Q8. Use the following binary conversion table to convert the byte 10011001 into a decimal value.
Answer: 153.
Explanation: To calculate the decimal value:
- 128 → On (1)
- 64 → Off (0)
- 32 → Off (0)
- 16 → On (1)
- 8 → Off (0)
- 4 → Off (0)
- 2 → Off (0)
- 1 → On (1)
Sum: 128 + 16 + 1 =153.
Q9. Use the following binary conversion table to convert the byte 10001001 into a decimal value.
Answer: 137.
Explanation: To calculate the decimal value:
- 128 → On (1)
- 64 → Off (0)
- 32 → Off (0)
- 16 → Off (0)
- 8 → On (1)
- 4 → Off (0)
- 2 → Off (0)
- 1 → On (1)
Sum: 128 + 8 + 1 =137.
Q10. What do we mean when we say “under the hood”?
Answer: "Under the hood" refers to the specific, complex details of an implementation.
Explanation: The phrase “under the hood” is commonly used in technology to describe the intricate workings or underlying mechanisms of a system or program, akin to examining the internal components of a car engine.
Get Technical Support Fundamentals Practice Quiz Answers >>
Module 01 Challenge: Introduction to IT and Computing Quiz Answers
Module 02 Challenge: Computer Components and Hardware Quiz Answers
Module 03 Challenge: Installing and Using Operating Systems Quiz Answers
Module 04 Challenge: Networking Quiz Answers
Module 05 Challenge: Interacting with Software Quiz Answers
Module 06 Challenge: Troubleshooting Best Practices Quiz Answers