Professional Skills for International Business Quiz Answers

Get All Weeks Professional Skills for International Business Quiz Answers

Professional Skills for International Business Quiz Answers

Week 1 Quiz Answers

Quiz 1

Q1. When we mention “noise” in terms of a communication process, we mean…

  • how a message may be disrupted and distorted en route to the receiver
  • the time taken to send the message
  • the receiver of the message
  • action taken subsequent to receipt of the message

Q2. Which one of the following is not usually considered to be one of the 7 Cs of communication?

  • Complete
  • Concise
  • Correct
  • Clever

Q3. From the choice below, which is most likely to be the decisive factor in selecting the most appropriate communications channel?

  • Previous experience
  • Urgency
  • Cost
  • Day of the week

Q4. Cialdini(1984) described 6 key influencing skills. What did he mean by ‘Liking’?

  • Enjoying the work that we do
  • The need for personal alignment
  • The need to obey those in authority
  • The expectations of friendship

Q5. Gary Yukl (2002) offered a framework which offered 9 influencing skills that were essential for leaders and managers. What did he mean by ‘Rational Persuasion’?

  • Giving positive feedback
  • Offering an incentive
  • Stimulating emotions
  • The use of logic and facts

Q6. Which of the following best describes non-verbal communication?

  • A replacement for the spoken word
  • A guaranteed connection with someone else
  • Wordless signals
  • Strong and positive messages

Q7. Non-verbal communication works to best effect when…

  • You look to reprimand a colleague
  • You seek to make a good first impression
  • It contradicts the spoken word
  • It aligns with the spoken word

Q8. Why is it important to create a positive first impression?

  • Because it reflects your personal brand
  • Because it will always be the same
  • Because you may not get another opportunity
  • Because you will always be popular as a result

Q9. Using Gary Yukl’s Framework, which of the following would not normally be used to help build expert power?

  • Recognizing the concerns of others
  • Maintaining credibility
  • Being indecisive in a crisis
  • Keeping others informed

Q10. Which of the following is the best definition of a stakeholder?

  • An individual with an interest in an organisation
  • A group with an interest in an organisation
  • Investors in an organisation
  • An individual or group with a vested interest in an organisation

Q11. When looking to make a positive first impression, which of the following do you need to remember?

  • To adopt the same approach on each occasion
  • To keep your contact waiting
  • There is no correlation with your personal brand
  • They are impossible to re-do

Q12. According to the work by Dr. Albert Mehrabian, which of the following statements is true?

  • Verbal and non-verbal communication need to be clearly aligned
  • Tone of voice is of no consequence
  • Verbal and non-verbal communication are of equal importance
  • The most important component of any communication is verbal

Q13. When choosing an appropriate communication channel, which of the following would be an example of a Manager’s dialogue?

  • Using Twitter
  • Using YouTube
  • Releasing a press release
  • Holding a group discussion

Q14. Cialdini proposed that there were 6 principles of influence. When he referred to commitment he believed that…

  • We have an intrinsic desire to be consistent
  • Things are more attractive when their availability is limited
  • We feel a sense of duty to those in authority
  • We generally look to return favours

Q15. According to Mendelow’s Stakeholder Matrix, the relative importance of a stakeholder at a given moment in time is measure by which of the following?

  • The amount of their investment
  • The length of the stakeholder relationship
  • Relative levels of interest and importance
  • Their influence with the media

Q16. When selecting the most appropriate communication channel, you should expect to…

  • Use the cheapest option available
  • Always use more than one communication channel
  • Attempt to influence the mass market
  • Evaluate a channel’s effectiveness prior to use

Week 3

Quiz 1

Q1. Delegation means;

  • adopting an autocratic approach
  • ultimate responsibility always remains with the delegator
  • empowerment
  • ultimate responsibility passes to the delegatee

Q2. Effective delegation is dependent upon;

  • achieving optimum results
  • financial incentives
  • trust between the delegator and delegatee
  • having spare capacity

Q3. Managing time effectively is important because;

  • there is no overtime available
  • your organisation offers flexible working
  • looking to achieve a work/life balance
  • all organisations have spare capacity

Q4. Which of the following will usually aid your ability to prioritize;

  • answering all emails on a daily basis
  • assuming that all tasks are equally urgent
  • a to do list
  • working late until the job is done

Q5. Empowerment usually means;

  • delegation
  • keeping subordinates fully occupied
  • work underload
  • applying the concept of Job Enlargement

Q6. To manage your time effectively you need to;

  • start work earlier and finish when the job is done
  • be very organised
  • assume everything is urgent
  • procrastinate

Q7. A primary skill of an effective delegator is to;

  • assume the delegatee won’t do the job as well as you
  • have a directive managerial style
  • assume your subordinate has the required level of capability
  • ensure the delegate has capacity to accommodate additional tasks

Q8. Which is usually the first stage in the delegation process;

  • give performance feedback to the delegatee
  • define the task
  • explain the rationale for delegation
  • agree deadlines with the delegatee

Q9. Referring to Cialdini’s framework, ‘Social Proof’ means…

  • that things are more attractive when their supply is plentiful
  • that there is a preference for a flat organisational structure
  • trying to like all of your colleagues
  • that people prefer safety in numbers

Q10. Boddy and Buchanan (1998) referred to the need for ‘Managing in Four Directions’. What did they mean by “managing across”?

  • Managing external stakeholders
  • Managing line management
  • Managing your team and line manager
  • Managing internal and external stakeholders

Q11. Which of the following pairs of stakeholders could both potentially be seen as both internal and external?

  • Employees and media
  • Investors and unions
  • Management and employees
  • Regulators and investors

Q12. What is the primary focus of Boddy and Buchanan’s 1998 framework?

  • Internal stakeholder management
  • External stakeholder management
  • Meeting objectives
  • Building collaborative stakeholder relationships

Q13. A key competency for a managerial role model is to habitually self reflect. What does self reflection mean?

  • Looking to learn from experience
  • Looking to gain confirmation you did the right thing
  • Relying on your own opinion
  • Accepting the inevitable
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