Professional Skills for International Business Quiz Answers

Get All Weeks Professional Skills for International Business Quiz Answers

Professional Skills for International Business Quiz Answers

Week 1 Quiz Answers

Quiz 1

Q1. When we mention “noise” in terms of a communication process, we mean…

how a message may be disrupted and distorted en route to the receiver
the time taken to send the message
the receiver of the message
action taken subsequent to receipt of the message

Q2. Which one of the following is not usually considered to be one of the 7 Cs of communication?

Complete
Concise
Correct
Clever

Q3. From the choice below, which is most likely to be the decisive factor in selecting the most appropriate communications channel?

Previous experience
Urgency
Cost
Day of the week

Q4. Cialdini(1984) described 6 key influencing skills. What did he mean by ‘Liking’?

Enjoying the work that we do
The need for personal alignment
The need to obey those in authority
The expectations of friendship

Q5. Gary Yukl (2002) offered a framework which offered 9 influencing skills that were essential for leaders and managers. What did he mean by ‘Rational Persuasion’?

Giving positive feedback
Offering an incentive
Stimulating emotions
The use of logic and facts

Q6. Which of the following best describes non-verbal communication?

A replacement for the spoken word
A guaranteed connection with someone else
Wordless signals
Strong and positive messages

Q7. Non-verbal communication works to best effect when…

You look to reprimand a colleague
You seek to make a good first impression
It contradicts the spoken word
It aligns with the spoken word

Q8. Why is it important to create a positive first impression?

Because it reflects your personal brand
Because it will always be the same
Because you may not get another opportunity
Because you will always be popular as a result

Q9. Using Gary Yukl’s Framework, which of the following would not normally be used to help build expert power?

Recognizing the concerns of others
Maintaining credibility
Being indecisive in a crisis
Keeping others informed

Q10. Which of the following is the best definition of a stakeholder?

An individual with an interest in an organisation
A group with an interest in an organisation
Investors in an organisation
An individual or group with a vested interest in an organisation

Q11. When looking to make a positive first impression, which of the following do you need to remember?

To adopt the same approach on each occasion
To keep your contact waiting
There is no correlation with your personal brand
They are impossible to re-do

Q12. According to the work by Dr. Albert Mehrabian, which of the following statements is true?

Verbal and non-verbal communication need to be clearly aligned
Tone of voice is of no consequence
Verbal and non-verbal communication are of equal importance
The most important component of any communication is verbal

Q13. When choosing an appropriate communication channel, which of the following would be an example of a Manager’s dialogue?

Using Twitter
Using YouTube
Releasing a press release
Holding a group discussion

Q14. Cialdini proposed that there were 6 principles of influence. When he referred to commitment he believed that…

We have an intrinsic desire to be consistent
Things are more attractive when their availability is limited
We feel a sense of duty to those in authority
We generally look to return favours

Q15. According to Mendelow’s Stakeholder Matrix, the relative importance of a stakeholder at a given moment in time is measure by which of the following?

The amount of their investment
The length of the stakeholder relationship
Relative levels of interest and importance
Their influence with the media

Q16. When selecting the most appropriate communication channel, you should expect to…

Use the cheapest option available
Always use more than one communication channel
Attempt to influence the mass market
Evaluate a channel’s effectiveness prior to use

Week 3

Quiz 1

Q1. Delegation means;

adopting an autocratic approach
ultimate responsibility always remains with the delegator
empowerment
ultimate responsibility passes to the delegatee

Q2. Effective delegation is dependent upon;

achieving optimum results
financial incentives
trust between the delegator and delegatee
having spare capacity

Q3. Managing time effectively is important because;

there is no overtime available
your organisation offers flexible working
looking to achieve a work/life balance
all organisations have spare capacity

Q4. Which of the following will usually aid your ability to prioritize;

answering all emails on a daily basis
assuming that all tasks are equally urgent
a to do list
working late until the job is done

Q5. Empowerment usually means;

delegation
keeping subordinates fully occupied
work underload
applying the concept of Job Enlargement

Q6. To manage your time effectively you need to;

start work earlier and finish when the job is done
be very organised
assume everything is urgent
procrastinate

Q7. A primary skill of an effective delegator is to;

assume the delegatee won’t do the job as well as you
have a directive managerial style
assume your subordinate has the required level of capability
ensure the delegate has capacity to accommodate additional tasks

Q8. Which is usually the first stage in the delegation process;

give performance feedback to the delegatee
define the task
explain the rationale for delegation
agree deadlines with the delegatee

Q9. Referring to Cialdini’s framework, ‘Social Proof’ means…

that things are more attractive when their supply is plentiful
that there is a preference for a flat organisational structure
trying to like all of your colleagues
that people prefer safety in numbers

Q10. Boddy and Buchanan (1998) referred to the need for ‘Managing in Four Directions’. What did they mean by “managing across”?

Managing external stakeholders
Managing line management
Managing your team and line manager
Managing internal and external stakeholders

Q11. Which of the following pairs of stakeholders could both potentially be seen as both internal and external?

Employees and media
Investors and unions
Management and employees
Regulators and investors

Q12. What is the primary focus of Boddy and Buchanan’s 1998 framework?

Internal stakeholder management
External stakeholder management
Meeting objectives
Building collaborative stakeholder relationships

Q13. A key competency for a managerial role model is to habitually self reflect. What does self reflection mean?

Looking to learn from experience
Looking to gain confirmation you did the right thing
Relying on your own opinion
Accepting the inevitable

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