Management Skills for International Business Quiz Answers

Get All Weeks Management Skills for International Business Quiz Answers

Management Skills for International Business Coursera Quiz Answers

Week 1

Quiz 1: End of Week Quiz

Q1. Fayol proposed a series of principles about how employees should be managed. What did he mean by ‘Unity of Command’?

employees should only have one direct supervisor
organisations should be striving to promote team spirit
employees need to be clear where they stand
managers should be fair to staff at all times

Q2. Henry Mintzberg offered a framework which suggested a series of key skills required to manage people effectively. What is meant by the term ‘disseminator’?

a team member who networked inside and outside of the organisation
someone who performed social duties
the one who communicates information to all key stakeholders
someone who looks to access and assimilate work related information

Q3. When considering the concepts of leadership and management, which of the following is the most likely scenario?

leaders have subordinates
being a leader and a manager are mutually exclusive
a business owner needs to be a leader and a manager
leaders are reactive

Q4. Which of the following authorities believed that there was a very strong correlation or overlap between leadership and management?

Fayol
Adair
Blake and Mouton
Mullens

Q5. Hersey and Blanchard’s ‘State of readiness/Situational Leadership’ framework emphasized the importance of which of the following?

the skills and experience of the team
the leader being able to build their own team
the leader having an autocratic approach
the organisation’s reward strategy

Q6. Referring to French and Raven’s 5 Bases of Power, “referent power” is described as a person’s…

ability to punish others
level of skills and knowledge
ability to recognize the contribution of a colleague
right to the respect of their colleagues

Q7. French and Raven’s 5 Bases of Power framework assumed that…

different forms of power directly affect one’s leadership and associated chances of success
power necessarily came with all roles of leadership
all types of power were the same
all leaders have all 5 Bases of Power

Q8. When we look to apply aspects of Mintzberg’s Framework of Managerial Roles, a Disturbance Handler would usually…

be responsible for employee development
be a manager who had been in the same role for some time
manage potential conflict scenarios
demonstrate all 10 attributes of the Framework

Q9. Using Mintzberg’s Framework , if a Manager was
building a series of external networks who were there to provide useful
information, which of the following roles would be demonstrated?

Liaison
Figurehead
Disseminator
Negotiator

Q10. When looking to explore the differences between
a leader and a manager, which of the following attributes would most
theoretical perspectives see as an indication of leadership?

The ability to motivate others
Having a vision and clear strategy
Close management of resources
Managing workflows

Q11. Which of the following most closely reflects Kotter’s views on the leadership vs management debate?

An individual will be either a leader or manager, never both
Leadership and management are mutually exclusive
Individuals need to be both leaders and managers
An individual working at a senior level must previously have been effective as managers

Q12. When considering the leadership v management debate which of the following is most likely?

Leaders have subordinates
Managers have an innovative approach
Leaders have followers
Leaders are accepting of the status quo

Q13. A leader can demonstrate a range of styles. What would a “laissez-faire” approach usually indicate?

A leader taking sole responsibility for all decisions
All leadership functions would be shared amongst colleagues
An abdication of leadership responsibilities
Colleagues having the freedom to make the right decision

Week 3

Quiz 1: End of Week Quiz

Q1. According to Herzberg, which of the following is usually a motivator?

The relationship with line management
Responsibility
Salary
Supervision

Q2. When Douglas McGregor discussed Theory X, one key assumption was…

it will lead to optimum levels of production
an innovative leadership style is appropriate
employee engagement will be a priority
employees inherently dislike work

Q3. When McGregor’s Theory X is applied to a workplace scenario, which of the following is most likely?

For most employees, work is as natural as play
Individual employees feel fulfilled
Employees will seek additional responsibility
There will be a need for managerial direction and control.

Q4. Adams’ Equity Theory focuses on which of the following?

An employees measurable output
The manufacturing sector
Individuals’ opinions around how fairly they feel they have been treated
Team performance

Q5. When looking to incentivize a team, which of the following is most likely?

Money will be the primary motivator
If employees are incentivized individually, collective performance will decline
There will be inconsistencies in the performance management processes
Each team member will always be satisfied with their rewards and incentives

Q6. When looking to motivate a team to optimum levels of output, which of the following can we assume about an organisation?

That it values its people resource
That it keeps reward and appraisal processes separate
That it has a low level of employee turnover
That is always makes excessive demands of its employees

Q7. Which of the following is the basic assumption of Maslow’s Hierarchy of Needs?

People always want more
Levels of satisfaction are easily achieved
A satisfied need will always motivate
Esteem Needs are when an individual’s full potential is reached

Q8. When we consider Belbin’s model of team roles, an implementer would usually do which of the following?

Look to be practical and organise
Be thoughtful and critical
Look to coordinate activities in a team
Bring specialist knowledge to a team

Q9. According to Belbin’s Model, which of the following is true?

All members will allude to a single preferred role
All team members are assumed to be multi-skilled
To be successful, a team needs to have access to all of the nine team roles
The Shaper prefers balance and harmony within a team

Q10. When we consider Adair’s Action Centred Leadership, emphasis was placed on which of the following?

Achieving all objectives
Having a positive work environment
A balance between three variables
Having productive team meetings

Q11. Which of the following is the correct sequence according to Tuckman’s model for Team Evolution?

performing, storming, forming and norming
norming, adjourning, forming, storming, performing
forming, storming, norming, performing, adjourning
forming, performing, storming, adjourning

Q12. Hertzberg’s Theory of Motivation looks at Hygiene Factors and Motivators. Which of the following pairs are both Hygiene Factors?

Salary and Advancement
Recognition and Responsibility
Work Conditions and Achievement
Supervision and Line Management Relationship

Q13. According to Herzberg, a Hygiene Factor is..

A potential source of dissatisfaction
A motivator
A way to achieve career advancement
A thing which will always lead to satisfaction

Q14. In Maslow’s Hierarchy of Needs, which of the following is true?

Safety Needs include work relationships
There are four levels
Self-Actualization is an individual phenomenon
Belongingness and Love Needs focus on status and reputation

Q15. When we look at McGregor’s Theory X and Theory Y, which of the following is true?

Theory Y is a participative style of management
Theory X assumes that employees are self-motivate to work and add maximum value
Theory Y focused purely on an employee’s output
Theory X focused mainly on an employee’s productivity

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