Evaluating Designs with Users Coursera Quiz Answers

Get All Weeks Evaluating Designs with Users Coursera Quiz Answers

When designing systems that work for users, there is no substitute for watching them try to use the system to see what works and what doesn’t.

In this UX course, you will learn how to design and conduct tests with users that will tell you how effective your design is for helping users do what they need to do, and how they feel about using your system. This course is part of the User Experience (UX) Research and Design specialization offered on Coursera. What you’ll learn: Identify different approaches to user testing and their appropriate use Understand how to design an effective user test Understand how to run an effective user test to get the most information possible out of each encounter Analyze and report on user testing.

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Evaluating Designs with Users Week 1 Quiz Answers

Quiz 1: Lesson 1 Quiz

Q1. Your client wants you to conduct a user test of their pre-release prototype to find the most important user interface problems to be fixed before the product is released. What kind of user test is your client asking you to perform?

  • Summative
  • Formative
  • Competitive
  • A/B

Q2. You are working on assessing the usability of a medical device. For regulatory reasons, you need to demonstrate that 99% of medical professionals can perform a certain task in under one minute. What kind of user test should you perform?

  • Comparative
  • Formative
  • Benchmark
  • Microusability

Q3. Which of the following data types is typically not collected in a user test?

  • Task completion
  • Task timing
  • Critical incidents
  • Expected purchase price

Q4. Critical incidents and verbal reports are both examples of what kind of user testing data?

  • Quantitative
  • Qualitative
  • Insignificant
  • Performance

Q5. Which of the following is typically not true of user testing?

  • You should not know who the test participants are, and they should not know who you are.
  • You should observe test participants using the system directly.
  • You should recruit test participants who are representative of your target users.
  • You should give test participants specific tasks to carry out using the system.

Q6. What is a key benefit of collecting qualitative data during user testing?

  • It helps you “prove” statistically that the system being studied is better than competitors’
  • It doesn’t require any analysis, so it saves time compared to other types of data
  • It helps you understand why test participants had difficulties when using the system
  • It allows you to assess the overall quality of the system being tested

Q7. Which of the following is not an example of a subjective measure that might be collected during a user test?

  • Perceived usability
  • Perceived usefulness
  • Desirability
  • Task completion speed

Q8. Which of the following data types is arguably the most important to capture when conducting a formative, problem-finding user test?

  • Critical incidents
  • Perceived usability
  • Suggested improvements
  • Participant demographics

Q9. When using naires to collect characteristic, behavioral, and attitudinal data about your test participants, it is best to:

  • Ask all the s you can think of, because you never know what will be useful.
  • Ask no s, because it will distract from the test and annoy your participants.
  • Focus on collecting data that could help explain differences in task outcomes.
  • Focus on getting users to rate the quality of your system on a five-point scale.

Q10. What is user testing particularly well suited to tell you?

  • How many people will buy your product.
  • Users’ most critical unmet needs.
  • Whether users can successfully perform the tasks that you designed the system to support.
  • What users will do with the system once they have it in their own hands.

Evaluating Designs with Users Week 2 Quiz Answers

Quiz 1: Lesson 2 Quiz

Q1. Clear “tests” that determine whether someone is “in” or “out” of the target population for a user test are:

  • Recruiting criteria
  • Diversity criteria
  • User tests
  • Tasks

Q2. Factors that capture the ways in which you expect your users to differ can be expressed as:

  • Recruiting criteria
  • Diversity criteria
  • Success criteria
  • Tasks

Q3. Imagine a new shopping website named Nomaza.com. Nomaza.com offers a wide range of products. Which of the following might be a reasonable goal for a Nomaza.com user test? (choose all that apply)

  • Can experienced online shoppers use Nomaza.com to find and purchase household items?
  • How likely are first-time users of Nomaza.com to return for a second visit?
  • Are novice Internet shoppers able to complete the checkout process on Nomaza.com?
  • Can people find stuff they want on Nomaza.com?

Q4. Which type of recruiting criteria would the following  screen for?

“In the past week, how many hours did you spend completing coursework on edX? 0, 1-2, 3-5, or more than 5”

  • Expertise
  • Behavioral
  • Characteristic
  • Attitudinal

Q5. Which of the following is not one of the qualities of well-design tasks for use in a user test?

  • Realistic
  • Verifiable
  • Doesn’t “lead the witness”
  • Leaves room for different users’ interpretation

Q6. What is the problem with the following task description? “Go to coursera.org. Hover over the button “Explore”, then click “Explore all of Coursera”. Scroll until you find the link to “User Experience (UX) Research and Design” Specialization. Click on it. On the resulting page, find the first course and enroll in it.”

  • It is not realistic
  • It is not verifiable
  • It “leads the witness”
  • It is not the most efficient way of enrolling in a Coursera course

Q7. What is the problem with the following task description? “Go to coursera.org and find a course that looks interesting to you. Find out more about it.”

  • It is not realistic
  • It is not verifiable
  • It “leads the witness”
  • It is not the most efficient way of learning about a Coursera course

Q8. When designing the set of tasks you will use in a test, it’s a good idea to:

  • Order them from hardest to easiest, to get the hard stuff out of the way.
  • Order them from easiest to hardest, so that your participants feel more comfortable.
  • Ask individual participants to perform several very similar tasks one after another, to ensure that they perform consistently.
  • Exhaustively test every possible path a user could take through the interface, even if it means testing with dozens of users.

Q9. In user testing, we generally ask test participants to verbalize what they are thinking as they perform tasks. This approach is called:

  • Debriefing
  • The Think-Aloud Protocol
  • What You See Is What You Get
  • Screening

Q10. You are testing the Nomaza.com website. All of your test participants will be using the same computer, which is located in your user testing lab. Which of the following is not something you ought to worry about when preparing for each test session?

  • making sure the browser cache is cleared so that later users don’t see which links have been visited
  • clearing out data that was created by earlier users so that all participants see the same starting conditions
  • testing participants’ laptops to make sure their default browser is capable of displaying Nomaza.com
  • giving all participants the same account capabilities and payment method in order to ensure consistency

Evaluating Designs with Users Week 3 Quiz Answers

Quiz 1: Lesson 3 Quiz

Q1. Which of the following is an example of a good use of a post-test naire?

  • Asking open-ended s where participants can give any answer that comes to mind
  • Asking follow-up s to understand why participants gave answers that they did
  • Obtaining quantified measures of participants subjective reactions to using a system
  • Measuring the time it takes participants to complete a task

Q2. Which of the following is not true about standardized usability naires like QUIS and PSSUQ?

  • The level of reliability is known, allowing you to assess how consistent they are across systems and study participants
  • Most of them have been used in many studies, allowing comparisons across systems
  • Some of them allow you to “plug in” different naire sections to ask about specific usability issues
  • They are so expensive that they are only used in the biggest, most well-funded projects

Q3. What does the System Usability Scale measure?

  • Perceived usability
  • Number of tasks successfully completed
  • Frequency of errors
  • Number of usability principles violated

Q4. Which of the following would you typically not include in a debrief interview?

  • Review of problems encountered during tasks
  • General s about perceived usefulness and comparisons to similar systems
  • Demographic s like age, gender, and education level
  • A “wrap-up”  in which you ask participants for any additional thoughts that weren’t covered already

Q5. What does the concept of “demand characteristics” warn us about when applied to user testing?

  • Participants will perform differently when observed than they would if they were on their own
  • Participants are likely to tell us what they think we want to hear
  • Participants who receive monetary compensation will typically perform better on tasks than those who don’t
  • Researchers shouldn’t ask participants to do anything in particular, rather they should let participants decide what to do

Q6. What can UX researchers do to minimize the impact of confirmation bias?

  • Wherever possible, have user tests conducted by neutral third parties who have no investment in the outcome of the test
  • Recruit only family and friends as participants, since they will be more honest about their feelings
  • Researchers should trust their intuition when analyzing test results, rather than seeking to be systematic and impartial
  • Ask participants the same s at least 3 times, in order to confirm that the answers accurately reflect their feelings

Q7. Which of the following best describes the role of a participant in a user test?

  • They are being evaluated to see if they are competent enough to use the system tested
  • Once they have agreed to participate, they are obligated to complete all tasks and answer all s, regardless of their discomfort
  • They are partners with the researchers administering the test, working with together to find flaws in the system design
  • They should remain ignorant of the goals of the test, so that they can offer more creative feedback and design suggestions

Q8. A basic ethical principle of research involving human subjects that states that researchers need to confirm that participants in a study know the purpose of the study, what they will be asked to do, their right to withdraw or refuse to comply with aspects of the study, and what will be done with the data is ____________.

  • Usability
  • Perceived usefulness
  • Acquiescence
  • Informed Consent

Q9. Why is it important to ask participants to announce when they believe they are done with a task?

  • Otherwise there is no way to know if they’ve finished
  • Allowing the moderator to declare a task “done” could give the participant more information than they would have if conducting the task outside the test environment
  • Saying “I’m done” gives the participant a sense of accomplishment
  • It allows the moderator to pay less attention to the current task and start to prepare for the next one

Q10. Is the following statement true or false?

You should always include a pre-test naire in any user test you conduct.

  • True
  • False

Evaluating Designs with Users Week 4 Quiz Answers

Quiz 1: Self-assessment

Q1. In this self-assessment, we’d like you to check off all of the parts of the assignment that you’ve completed.

Review all materials:

  • I have read through the test plan
  • I have read through the test script
  • I have read through the consent form
  • I have read through the task instructions
  • I have read through the post-test naire (SUS)
  • I understand I will need to update all materials to include the name of the site I chose and verify all tasks are appropriate for my site.

Q2. Perform all tasks to know how they are supposed to work:

  • I have completed Task 1 and understand the correct solution
  • I have completed Task 2 and understand the correct solution
  • I have completed Task 3 and understand the correct solution
  • I have completed Task 4 and understand the correct solution
  • I have completed Task 5 and understand the correct solution
  • I have completed Task 6 and understand the correct solution

Q3. I have scheduled at least two participants to participate in my user test:

  • Yes
  • No

Q4. How many sessions are you planning to conduct on your own?

Quiz 2: Lesson 4 Quiz

Q1. All of the following are important to do when observing a user testing session, except for:

  • Capture recordings of the user’s screen
  • Capture audio recordings of the user thinking aloud
  • Notify participants as soon as they have met each task’s success criteria
  • Use a logging sheet to capture when critical incidents occur

Q2. When choosing an environment to conduct a user test session, which of the following is not an important characteristic of your chosen site?

  • Distraction-free
  • Private
  • Dedicated only for conducting user tests
  • Quiet

Q3. Which of the following would be a good reason for using a high-end usability testing lab with separate control and observation room?

  • You will be providing a computer for participants to use during the test
  • You will be using the think-aloud protocol
  • You plan to administer a post-test naire
  • You plan to invite multiple stakeholders to observe the test sessions

Q4. The person who greets participants and communicates with them throughout a user test session is called the:

  • Logger
  • Moderator
  • Interviewer
  • Technician

Q5. About how many “key findings” should be included in a typical user test report?

  • 1
  • 2-3
  • 5-10
  • 20-50

Q6. When reporting an issue found through user testing you should report all of the following except:

  • Recommendation
  • Severity
  • Evidence
  • Clear description of the problem

The names of the participants who encountered them

Q7. When making a recommendation for how to address a problem, you should consider all of the following except:

  • Identifying best practices from competitors’ products
  • Declining to provide a recommendation, admitting you have no good ideas
  • Suggesting further research to better characterize the problem
  • Recommending an iterative design process to find the best solution

Q8. True or False: Baseline statistics such as task completion rate, time spent on task, and/or error rates should be included in user test reports.

  • True
  • False

Q9. True or False: It is not the role of the UX researcher to assign severity to problems found in user testing–this should be left up to the product owner.

  • True
  • False

Q10. True or False: If you take good notes, there is no reason to capture a screen recording of user test sessions for later review.

  • True
  • False
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